Hi,

I have implemented your service desk plus trial solution, but have experienced problems regarding email configuration. The username and password are correct, I was able to log into OWA with it, and the emails are being received but the application just can not authenticate with Exchange (Exchange Server 2010) properly. I followed the link bellow and checked out everyтhing that can possibly be problematic.

http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100004.html

On a exchange server side, the ports for imap and pop are open and running. I configured the authentication type for imap4 and pop3 in server configuration - client access and set to Plain text logon (No TLS is required for the client ot authenticate to the server).

Still, the error appears. I am hoping you could help me.

Thanks in advance.

 Regards.