One of our technicians is randomly assigned incoming tickets. This does not happen all the time but when it does, it's only to this one user. When we check the ticket history, there is no indication of it being assigned.

Has anybody else seen this issue? We've confirmed no business rules are auto-assigning tickets and none of our request templates list this Technician as the default recipient.

As another piece of possibly useful information, this Technician is the first alphabetically in our list of technicians.