change opmanager enterprise comunication http-https
Hi, I have opmanager enterprise 11600 With this software, I can monitor some devices from our customers networks. I have an central installation (in my datacenter) and 14 probes installed around the country. The actual configuration it's that the central il published directly in http mode and the probes, also, are installed in the customers networks and published in http mode. The comunication from the probe and the central are in http mode. In order to make more security in this configuration, in
Monitor Dell Server Disks
Hello, Can someone tell me if its possible to monitor disks on a Dell Power edge server or even an HP server? I cant see any monitors that allow me to do this.... I can monitor space but what I want to monitor is if a disk goes into predictive failure or fails in a RAID. Nagios can currently do this by monitoring the server via Openmanage or SNMP on the iDrac card. Can opmanager do the same? These are the only ones I can see available to me.... Dell PowerEdge Monitors Available PageFile Memory
Technician Assignment Emails from ServiceDesk Plus iPhone app
Hello, I am using the ServiceDesk Plus iPhone app along with our inhouse ServiceDesk Plus installation. I am finding that certain activities, when performed using the mobile app, do not generate the same email notifications as the web app. For example, if I create a new request on the iPhone app, I receive an email confirmation as the requestor, however, I am not receiving the second email I would typically get as the system administrator. Most importantly, if I assign a ticket to a tech using
User creation assistance
We are currently using ServiceDesk Plus Enterprise and ADManager Plus Professional in our environment. I would like to build out an automation between the two so that once a request for a new employee is submitted, information that was entered in to the original request is sent over to ADManager Plus and using information contained in the ticket, select a creation template and build a new AD account. Unfortunately the documentation that is located in both applications is quite vague as to how to
Strange UI after upgrading to the latest version
Hi! After last upgrade which changed UI it have a bug that can't be solved with reinstalling SD. When I point SD to the empty Postgres Database UI looks fine so I guess it's something in database went wrong. Bug looks the following way and exists on all tabs: Thanks in advance!
EventLog Analyzer 11.3 released!
Hello Folks, I'm glad to announce the new version of EventLog Analyzer, 11.3, and this time we decided to further enhance our strength. The new version helps administrators to reduce the device configuration steps with its automatic device discovery option, thus enhancing the usability. New in EventLog Analyzer 11.3: Windows devices discovery for monitoring: Discovery of Windows devices from Active Directory/Workgroups to simplify the process of adding devices to be monitored. Enhanced device configuration
How to change ICON...
How can I change an icon that already in the Service Catalog?
Windows Batch Script
Hi. I create batch script for monitor server time offset, result from command as below. How to i adjust script for return output can used in Opmanager format (In red Color) Command w32tm /stripchart /computer:172.18.41.10 /samples:1 /dataonly Result Tracking 172.18.41.10 [172.18.41.10:123]. Collecting 1 samples.
The current time is 12/21/2016 3:55:59 PM.
15:55:59, +00.8685234s
Report to show how many new requests assigned to a certain group for last week
hi all I'm looking to build a report that will show me how many new requests were created and assigned to a particular group for last week Thanks
What is recommended to install Opmanager on Hyper V?
Dear Supporter, Please help me, what is recommended to install Opmanager on Hyper V? And how config SMS Server Settings if install Opmanager on Hyper V? My OpManager version : 11500 (64 Bit) Thanks.
email alarm not working
I have upgrade to Application Manager 12 build #12900 1. I am not getting the email alarm even when the threshold limit is crossed. 2. I am not getting the email alarm even when the moniter server already shutdown. What needs to be done?
how many long duration servicedesk plus record the asset's log changed?
Hi Dears I want a whole history change of some workstation from the first time that system is recorded in the system, but search when i search a detail of this workstation from the web of servicedesk plus it has just return a 15 day details and when i search it in DB i can just see the 1 month recently history of it. is servicedesk plus record all of the changes from the first or just a recently month? if the answer is yes how i can access the history of some workstation.? i need a query to access
Restore local authentication
Hi dear customer support I had a miss configuration of authentication method and the local authentication is disable now, and I can not see local authentication for administrator login in the dropdown menu on the login page. could you please help me how can I login as local administrator to chenge the configuration and edit it? is any way to login as administrator? Thanks
See who's admin through asset scan
With the current asset scan, every user account is fetched and display. It would be nice feature to see in which group the user is located and also be able to create a report from all asset for example who's in the admin group or user or power user group.
Ticket can be resolved/closed without resolution
Why in the new version of SDP the ticket can be resolved/closed by technician with empty resolution ? Please your advice.
Migrate version of Service Desk Plus
hi, i have a question, i can migrate version 9223 to 9236 Service Desk Plus without any problem, Thanks, Greetings!!!
Block User without locking AD Account
Hi @all We have a Policy which locks User after 5 failed logins in our AD. Is it possible to block User after 3 failed attempts in the software but not in the AD? When I go to the "block User" settings and put there 3 times, 30 Minutes, the Account gets also locked in the AD. Thanks in advance.
How to recover / reset the password for AD SelfService Plus portal..Password forgot
How to recover / reset the password for AD SelfService Plus portal..Password forgot --------------------- Rajesh Singh
Two-Factor Authentication - Verification No User Email
In our environment two factor authentication is a must. The issue that we are facing is that we some users that do not have company email, therefor there is no email in mail attribute. With two-factor authentication users cannot enroll due to now email associated to their account. Is there a way to allow users to enroll without and email? From there they can add email after they enroll. OR Is there an option to have the user enter an email during the enrollment process.
A notifier problem about Granular Password Policies
I found ADSelfService can not send email to the user whose password was expired by Granular Password Policies. Have anyone met this problem? Thank you!
Update an asset's location - Custom Trigger?
I'm very new to ServiceDesk Plus and am trying my best to learn how to automate certain processes. I've created an equipment request template that contains location fields for which the device requested should be deployed. Our techs review the ticket and if approved, assign an asset to the ticket. Is it possible to get the location information from ticket and append it to the Location field of the asset automatically?
Cost center field in purchase order template removed cost center number after 9233 patch
Am I the only one with this issue? After the upgrade to patch 9233, the cost center field in purchase order no longer shows the cost center number, instead it shows the cost center name associated to that number which is not good for me as I need to see the number.
Clearing alerts
Running on v12.2 ( just upgraded from 11). I have my VCenter server throwing the "VmPoweredOffEvent" and set to "Attention". The "VmPoweredOnEvent" is set to "Clear", but it does not clear the alert. Am I doing something wrong, or does something need to be changed? Thanks Adam
Notes vs. Resolutions vs. Solutions for technical details.
Hi guys, Just looking for some examples of how others are using the different areas of the request module. Basically, we use the 'Notes' section for technical details and the resolution sections for the user facing stuff. This is mainly due to the resolution being sent in a notification to the user when marked as 'Resolved'. The problem with this is a that all of the new 'Solution' based functionality is based around the 'Resolution'. Adding solutions, finding solutions etc. This has led to a real
Logon/Logoff Reports
Hi. I've been asked by management to generate a report on user logon/logoff activity. I primarily need to report the username, the workstation they logged in from or IP and then their logoff timestamp. This report needs to track data for about a month. Please advise on the best way to get the report created. Thanks
Issues with REST API
Hi, We are having issues using the following rest api with the Essential edition and was wondering if this should work or what I am entering wrong. curl -X POST 'http://localhost:8060/api/json/device/ConfigureSuppressAlarm?apiKey=xxxxxxxxxxxxxxx&name=rcdevdb&suppressInterval=3600000' We are entering this directly on the server hosting Opmanager and the xxxx is replaced with the proper API key. Thanks in advance
Replying to a Request email template shared with technicians and requestors
I have setup the email template for "replying to a request" under Notification Rules with the mindset of this being used mostly by Technicians, and it is as follows: $FirstName, Thank You, $Technician ###-###-#### Company Help Desk The issue is that I've found that when a Requestor logs into Self-Service and uses the Reply feature, it uses the exact same template. Needless to say, the template above doesn't make much sense if the requestor is replying. Is there some way to separate out requestor
Anyone know how to separate "New Request" from "New Incident" in the Self Service Portal?
Hey everyone, We are currently operating SDP 9.2 9226build and I am trying to separate New Incidents from New Requests on the Self-Service Portal. I have looked through a forum or two including this one and can only find results for version 8.2. This is the only response that I have seen for v8.2: "After upgrading to version 8.1, by default, the Incident Catalog and Service Catalog will be merged as Request Catalog. In order to split this into Incident Catalog and Service Catalog, go to Admin-> Self-Service
Previous version downloads
Hi. I'm trying to collect the files necessary for disaster recovery, and I need to find a copy of the version 9 install file for Linux. The details are: Version : 9.7 Build Number : 9700 License Info : Essential - 200 Interfaces License Type : Registered Licensed to : COMSAT Inc Database Used : MYSQL Interfaces Managed : 192 AMS : Expires On 2017-05-28 Cheers, bt
Booting to Agent Takes a Long Time
Recently I got our PXE server working and was doing testing in our environment. We found very quickly that booting into the Agent often took five minutes or more to get to a point where we could start taking or deploying an image. The screen we get stuck on is the one where it says "Reading all physical volumes. This may take a while..." To me 5+ minutes is way too long considering taking an image off of a base machine only takes 5-10 mins. Is there a way to speed this up? Perhaps its something in
Removable Storage Audit Compatibility
Good Morning I'm writing here because I'd like to have some information about compatibility of Removable Storage Auditing. I am now using AD Audit Plus installed on a Domain Controller which is WINDOWS 2008 SERVER R2. In my environment there are many Windows 8.1 Workstation regularly licensed. Talking about it with my vendor, he told me that the Removable Storage Auditing works only on Windows 8 and Windows Server 2012 and superior, like it is said on the software interface when I enable this kind
Creating Custom Reports in ADAudit Plus
Hello, I was looking through the reports that ADAudit Plus offers and I was wondering if there is a way to create a custom report that can encompass 2 or more of the reports? I have tried several times and can't figure out how to do it. All I seem to generate is a count but I don't get any description as to what the change was. I would like to combine for example Recently Locked Out Users and Recently Unlocked Users and be able to see who unlocked the account. It also seems like I don't have a Report
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Java error when running Query report - string index out of range
I have a number of Query reports that I created earlier this year. The queries themselves run without issue in SQL Server Management Studio, other than the use of LONGTODATE. But the reports error when I run them from within the SD Reports module. This error is displayed - java.lang.StringIndexOutOfBoundsException: String index out of range: -1. Has anyone else gotten this error? We recently upgraded from 9.2 Build 9229 to 9.2 Build 9235. I don't think that this error came up until the upgrade
Mail fetching issues due to CA cert issues
Hi - we had a problem last night with mail fetching. When we went to stop and start mail fetching we noticed that it was due to certificate errors. We notice that the existing server cert it's self runs from October 2015 to October 2017. It seems that the intermediate certification authority (CA) or even the trusted root CA had expired and SDP only had this CA in the local CA store. We used the tool following the directions on this link - https://forums.manageengine.com/topic/could-not-find-valid-certification-path-to-requested-target-so-kindly-configure-to-apply-trusted-self-signed-certificate .
Service Desk Plus Mobile app
Hi all im looking to deploy the mobile app but i have some issues with signing in. I have found the following article below, but i have an issue signing in. Other than having the standard web app i have made no changes or purchased any other modules. We are using LDAP as authentication Have i missed something Thanks https://www.manageengine.com/products/service-desk/help/adminguide/mobile-client/iphone-app.html#login
Email distribution lists
Currently, there is no way to select a distribution list to which announcements can be sent. If I want to send an announcement to a group, I have to provide the fully qualified email address. For example, I have to type in AllStaff@mycompany.com.au When users are imported fromn AD, the distribution lists should also be imported and technicians allowed to either: select the DL from a pick list have a "type ahead" feature like that provided if I start to type in a user's email address. Ideally,
Business Rules
Hi, I would like to hear examples of how you are using the Business Rule feature within your organizations. I'm new to the product. Thanks Terry
Remove Windows Service Monitor
I have about 100 servers that are monitoring a service that I wish to stop monitoring. The servers are not grouped in any way such as a map or view or type. Is there a way to remove this particular monitor in bulk without going into each of 100 servers? Version 12.2 Thanks Kevin
ADManager Plus adds a new report exclusively for listing the members of Office 365 groups.
In the latest build, ADManager Plus has added a new member to its family of predefined Office 365 reports. With the new Office 365 group members report, you can generate the list of all users who are members of the selected group/groups in your Office 365 environment. This report, along with the other Office 365 group reports of ADManager Plus—all groups, security groups, and distribution groups—provides complete visibility into your Office 365 groups' environment. ManageEngine ADSolutions Team Direct
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