Can I install Analytics Plus on the same server as ServiceDesk Plus?
I'm running ServiceDesk Plus and Opmanager on the same server. Can I install Analytics Plus on the same box?
Check for Duplicates not applied to User Creation Templates
Hello, We've created several user creation templates. I've tried enabling the "check for duplicates" option at either the Forest or Domain level with the following settings However, when I create a user and select that template, the duplicate naming convention isn't applied.
Custom trigger script to automatically resolve ticket based on criteria?
Has anyone figured out how to do this in PowerShell or another scripting language? Essentially, I am trying to set up tickets sent from X account (an account used to send backup reports) with the word "completed" in the subject to automatically set the status to resolve so only the failed tickets remain opened. It's become a SOx requirement to track backups (failed and completed) in our ticketing system---since we perform daily backups and most are completed successfully, I would just like to immediately
Approval status as option in custom trigger and business rulls
It will be nice to use an option approval status for request in custom trigger. Case: When request approved run trigger that do something (give rights to access server as e.g.)
Problem in scheduled Report
Dear All Please need your support as i face problem when i try to scheduled report on XLS format , it doesn't sent however if i change format to any thing else it sent successfully Note:- I checked the log and nothing wrong also
Approvals in Request Print Preview
Is it possible to print approvers in the request by using the print preview as we can print other information like requester detail etc. Please advise. Thanks.
Requester Conversations - doesn't see email to the copy contatcs
Hi, in Requester Conversation I can't see notification to the copy contatcts (Email id(s) to Notify), Is there a configuration to edit? thanks
Not able to see assets but able to see software
Hi Team, I have installed prob on domain controller also verified key as well. I have done domain scan but only able to see software but not able to see assets details. Also if I click on software I can able to see only few details. I have attached snap shots for my issue. Note:- Domain verification is not done as I am evaluating in my LAB
Re: Standard csv format for assets
Is there a standard csv format to be uploaded into SDP or it can be edited according to convenience? Thanks
Netflow sampling frequency
Hi I am Using Netflow with several Juniper, in most of them i just see a part of the trafic, in some cases is like half of the real trafic or even more, but i discover under the interface options (Edit) an option that says Sampling Frequency, the default value is 1 if i change this value por 100 the trafic that the interface shows a lot more than before, the problem is that still is not real now is much more than real trafic, what value should I configure? How this option modify the configuration
SNMP trap FLOOD
Hi Opman guru's, For Opmanager TRAPS, We need to be notified for every received SNMP Trap, EXCEPT, when there’s a major failure and there’s a flood of sent SNMP Traps – in such situation, we want ‘policing’ type of throttling. For example, if rate of sent SNMP Traps exceeds 5 within a period of say 1 minute, then I don’t want to be notified any more until the rate decreases. This is mainly an issue with E-Mail to SMS as we are getting floded is it possible to tume this. Thanks, Stephen
When attempting upgrade from 92113 to 100004 I get error that this version is not recommended
Hello When attempting upgrade from 92113 to 100004 I get error that this version is not recommended, see enclosed picture. Can you explain this message for me? First I upgraded to the latest within the 9.2 track, and then I tried to upgrade to the new 10 version. What is the problem here? regards Huldar
How to Make Your Laptop Choose a Wired Connection Instead of Wireless ??
Hi ALL! http://www.howtogeek.com/117083/ - is answer for my questions. But how i can did it via DC to all my PC ?? http://odarchuk.com
Project tab cuts off one project from view
Service Desk Plus Build: 9218 When sorting projects by "Owner" the list does not properly display all projects. For example, I change the list view to sort descending (Z to A) the Project ID I see at the bottom of the page is Project ID #63 through Project ID #77. Project #62 cannot be found anywhere on page 1. Once I click to page 2, I do not find Project ID#62 but do find that Project ID#77 has been listed again. If I sort by Project ID though every project is listed as expected. So more specific
ADSelfService Plus 5.3 Build 5320
Hello, Everyone! We are glad to announce the latest release of ADSelfService Plus – build 5320. This release introduces an easy and hassle-free way to configure Mobile Push Management (MPM). Enhancements: Configuring Mobile Push Management (MPM) is now a child's play. All you have to do is request the PLIST file from ADSelfService Plus support team and follow it up by getting the MDM managed certificate from Apple. For step-by-step instructions, click here. The server settings of ADSelfService
Reply Templates with ability to embed pictures as inline images stored on SDP server
Hi All: Would there be any posibility to allow Reply Templates to accept embeded pictures in the same way as it is done in when replying to requests or creating solutions? Although I can embed pictures in Reply Templates, but when such a Reply Template is sent to a requestor, their clients see only image placeholders. I investigated the issue and found that picutres pasted into content of Reply Templates are represented in HTML code (as img src="data:image/png;base64,iVBORw) whereas picutures inserted
Upgrade from 100003 to 100004 not possible
I like to update from v100003 to v100004, but I get the following message: There is no information in the further details. Any help?
Resolve not Closed
Hey Is there anyway of changing the Actions tab to show Resolved rather than Closed. I want ServiceDesk to auto close an incident 5 days after it has been resolved. Thanks
Default Incident Template per account
Hello, Is there anyway to assign a default template when a request comes in through email, on a per account basis? As an example, currently I have two accounts, all using the Default Template when an email comes in. I also have a customized template per account. When the email comes in, I have to go manually edit the incident, and change the template, then fill in the required information. I would like to be able to set a default template per account, so when the email comes in, most of the information
more info required regarding rel. 9233 (asset scan agent)
Dear Team, We are continiously observing asset scan problems since upgrading to 9.2.33. Could you please elaborate more about the change, compatibility backwards? We don't know if the scanning is stopped until agent is upgraded to 1.0.23 or what? Should assets be scanned properly using agent 1.0.22, but SD+ release 9.2.33? Is there a need to reboot a PC after upgrading agent to 1.0.23 (it looks like it doesnt work before rebooting a PC)? Are there any need for updating security rules e.g. opening
Web console reports using an older version when I have already upgraded
Hi, I just updated from 9.2.113 to 10.0.4, which seemed to go smoothly, but now every time I visit the web console it reports at the top: I'm already on the latest version I can find, and it happens on any machine/browser even those I have cleared the browser cache for. This is what the server reports: Any ideas how to get rid of the message? Cheers, Fernando
Projects - Task Board
Would like to have an interactive Task Board to track and update project tasks. In the attached example, the Goals could represent a Project and the different colored Tasks could represent a Task Owner. Thanks.
Prevent Technicians From Creating New Sites
How can I prevent technicians from creating new sites when entering a new request? We are a school district and it is easy to misspell a site name in the site box (they sometimes don't use the drop down and type it in). We end up with a few site names a few characters different and it is messing up our reports. Thanks! -Ken
BizTalk Monitoring
Hi All - I am running the latest version of Application Manager and have successfully configured the BizTalk monitor - I've provided all the connectivity details including enabled the PowerShell option to define the BizTalk Master Database However, when I look at the monitor ... For the host instance and various locations ... I get "No Data Available" Where does this data come from?
Monitor specific application
Good day, i'm new with application manager. and as a monitoring tool, i'm wondering if it is possible to monitor the specific application inside at windows VM. let say, an IDTECK software that we are using, which hang some times. the application server itself is fine, so non sense for a ping/snmp/service monitor. Thanks.
Create Trap processor
Hello in free version of opmanager 12.2 there is a limitation on new trap ? (i'm waiting the conversion of license file from the vendor) I'm trying to add new trap from mib and from create trap proccessor but does not work. if a try to add from mib once added if i try to enable does not work. If i create a Trap preppocessor des not save Match Criteria and Rearm Criteria , and when i save the new trap i'm not able to enable it. Regards Franco
SNMPv3 for NCM Credintial
Hi, Could I use the SNMPv3 for NCM credentials? The cisco switch added to the monitoring using SNMPv3, but I can't use SNMPv3 credentials to add the device to NCM... the device is successfully added by ssh-tftp or telnet-tftp but I wish if I can add the device by using SNMPv3 !! Thanks, -- Tamer
Problem with Backup config
Hello, I have a problem with taking backup configuration. As shown at the picture below, when I request to take a backup config. NCM open the session to take the backup and it's backup conifg send to Tftp server. but 10 seconds later I see the backup file removed from tftp server and NCM tell me the backup is failed. Can you please help me to fix this ? I have noticed when I check the NCM credentials, that device response is not green light , I guess this is the reason for this problem. Thanks,
SLA
Hi, how to do so that would be easy if one of the two servers is not considered SLA?
VIwebservice not get any data from vcenter
Hello Guy, I have a problem monitoring with OPmanager . Opmanager VIwebservice protocol is not get any data from vcenter and not enbled in threadhold.I was suspected for below print screen which was occurring in OPmanager. Guy, could you give the perfect solution and suggestion about this case?. I hope that you will give me best solution for me because I'm just a newbie in OPmanager Our OPmanager build number is 12000 Thank
Rendering Exception After Creating New Departments
Hello... I am receiving [Rendering Exception] after I create a test department. I can recreate this multiple times... Is there a fix? Thanks Robert.Morris@angmarcompanies.com
E-Mail Command Function in Mail Server Settings
Hi, Just a quick question. Does anyone know how to add comments into a ticket via an E-mail update ? We're enabled the E-Mail Command function and can update a ticket....but we'd like to add comments in the ticket, not update any actual field. Any ideas ? @@REQUESTID = 168187@@ @@OPERATION = EditRequest@@ @@DESCRIPTION=Testing the function@@Results in this... Updated by Andrew Nelson on Nov 23, 2016 10:53 AM Request Updated by Andrew Nelson Reason : The request with request id : 168187 is updated
extract all the solutions
Hello, it is possible to extract all the stock solutions that are in service desk plus? thank´s
ServiceDesk Plus 9234 Released
Dear Users, SDP 9234 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New features in 9234: SD-60295 , SD-63336: Solution Auto Suggest for Technicians: Suggesting solutions for requests based on the keywords found in the requests. This allows the Technicians to try different solutions from the suggestions, copy them as resolutions if applicable, or add comments to the solutions that didn’t work while keeping track of
IBM SVC 3700 snmp fail -OPMANAGER 12.2
Hi, Iam using OPManager build 12.2. I tried to add IBM SVC3700 thorugh SNMP, but snmp failing.Tried both V1/V2 & snmp V3 but same result. Is there any option to add IBM SVC3700 storage in OPM.
Execution time (Web Service Operation) not show data in custom dashboard
Hi, I have a problem regarding the date shown in custom dashboard. I have monitored 3 different wsdl sensors, each with SOAP request. If I go to the sensor to see the graph shows me polled data. But when I configure the SOAP request group graph in the custom dashboard error appears " Data not available for the specified type/user." I set Application Manager with 1 user obviously with admin. I attached screenshot. Thanks German.
patch is missing + already installed in the same
Hi everyone, i have a problem, which is that the system shows a patch as a missing patch, but the problem that the patch is already installed in that computer, when i deploy that patch to the computers, the system says that the configuration has done successfully, but when i scan all systems, it shows that the patch is missing ! even if i deploy it manually on the computers, the computers say "this update is already installed" ! the patch description is: Security Update for Microsoft .NET Framework
Custom report AD Manager - Users created between DD/MM/YYYY and DD/MM/YYYY
Hi there! I have a request from my auditing area to provide a report to SoX based on Users created between DD/MM/YYYY and DD/MM/YYYY. Is there a way to do that? Edit: Product version/Build no: Product version: 6.3.0 Build no: 6340 Thanks in advance! Valdecir Carvalho
Customer Contact ALSO AccountManager?
We have an interesting challenge, where we have several *Accounts* which have an individual who both acts as an Account Manager for all of them, and may also act as a Contact from them. How can we best manage this or setup the user?
MS SQL database on different server
I have been trying to figure out how we can move our MS SQL database for ADAudit Plus to a different server. I have found the steps for the Detach & Attach of the database within MS SQL which is straight forward. What I am wondering is if there is a command that has to be run for the ADAudit Plus application to tell it where the database exists after the move. I don't see anything in the UI that would allow me to change where the application points to the database. Thank you!
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