Hi guys,

Just looking for some examples of how others are using the different areas of the request module.

Basically, we use the 'Notes' section for technical details and the resolution sections for the user facing stuff. This is mainly due to the resolution being sent in a notification to the user when marked as 'Resolved'.

The problem with this is a that all of the new 'Solution' based functionality is based around the 'Resolution'. Adding solutions, finding solutions etc.

This has led to a real separation for us, where we want to use the Solutions KB for our technical stuff (i.e for technicians to find common resolutions) but we don't want those technical details to go to the users.

Just wanted to get some feedback on how others are addressing this? Am I coming at this from the wrong direction?