Hey everyone,

We are currently operating SDP 9.2 9226build and I am trying to separate New Incidents from New Requests on the Self-Service Portal. I have looked through a forum or two including this one and can only find results for version 8.2. This is the only response that I have seen for v8.2:

"After upgrading to version 8.1, by default, the Incident Catalog and Service Catalog will be merged as Request Catalog.
In order to split this into Incident Catalog and Service Catalog, go to Admin-> Self-Service Portal Settings and set the "Combine incident and service templates listing for the service" option to 'No', and save the settings. "

The option highlighted is not anywhere in that list of options for me. Any suggestions? What am I missing? 

Thanks,

Happy Holidays

E