I'm trying to give my technicians the menu for desktopcentral within servicedesk. I have the systems both setup and connected to each other. I have enabled the settings and users can jump to desktopcentral etc. 

I have enabled them to have access to it in servicedesk and checked and this works ok. However it does not display for any of these technicians. I've followed the guide here -  https://www.manageengine.com/products/desktop-central/help/configuring_desktop_central/ui_integration_with_servicedesk_plus.html?sdpi

but can't seem to get it working.

I have all users in a seperate role that I have created however whatever I tick in here does not enable me to get the menu to appear. If I put them in the SDAdmin predefined role the menu appears. Is this a glitch with my system? Or am I missing something?

Many Thanks