I have installed and setup SD and DC and have my technicians working between both - with everyone setup as admins in both.

I have added a role to  remove some access to SD modules but when I change the techs role off the admin role I lose the desktop central menu item in service desk.

This happens even though the technician has admin access to DC (verified in DC and visible in the checkbox in SD technicians).

Is there something I am missing? do they have to be SD admins to see this?