Report - How many days open by month
Hi How can I show how many days requests have been open by support group by month?
Security Policies
Hello, I would like to understand how Security Policies work in Configurations. I configured a setting to block Regedit, but when I suspended the task and deleted it, the block remained on the endpoint. Do I need to reconfigure everything I block with
Filter Requesters by domain
Is it possible to filter the REQUESTER / On Behalf Of field by a domain? Use Case: We want to scope which users are found when staff/techs search for a REQUESTER. Our directory includes internal and external customers/emails so it's a way for us to simplify
Error 12023 during Windows Domain Scan
Hi Team, We are currently troubleshooting Error Code 12023 during a Windows Domain Scan using the ServiceDesk Plus Cloud Probe. We have approximately 2,500 assets to inventory, and the scan is failing consistently with this error. Our Environment & Findings:
{Action Required} Re-authenticate your Google Drive Accounts to Continue Data Sync
Hello Users, This notification only applies to customers who have set up an integration between Google Drive and ManageEngine Analytics Plus. To align with Google’s latest updates on how apps access files in Google Drive, we’ve enhanced our integration
Migrating from ZOHO Projects to SDP
Hi All - I know we have the Import Requests feature in SDP, but if we're migrating ZOHO Projects data into SDP, is there a better way? The problem with the Import feature is it doe snot allow conversations/history and all that detail. Or is the Import
Update error from 15140 to 15200 postgresql
Hi during update from version 15140 to 15200 (as in topic) I get error. Full output from update process is listed below. Is someone get similar error and know how to resolve issue ? ------------------------------------------------------------- Going to
Inventory custom data
How I can use Desktop Central to collect custom inventory data from endpoints and create a reports based on this information? Eg. I want to check if custom registry key exists at endpoint and create a report based on this.
Timer Action problem
Hello dear colleagues, Yesterday we upgraded the version from 15100 to 15200, after which new requests stopped being generated via timer action. For example, if we configure a template request to be created one minute after a specific event (using “Create
Just so everyone knows the phone / remote in support model has changed. Make sure you are prepared.
This is not your fault Dinesh - you are great at your job! I very much appreciate all the help you provide for me and all of us here. Everyone should be aware of the change - for example - the next update causes an issue for you that you can't fix and
Name Field in request template
Is there any way to duplicate the function of the name field in a request template to look up a person's information? I am creating an off-boarding request, I would like a way, if possible, to look up an employee from the list, and perhaps fill in a few
Is there a way to add an attachment to a reply template?
Would like to add an attachment to a reply template, so the technician can just use the reply and not have to attach the file (template) we need the end user to fill out and return.
Issue with custom function
Hello. I am trying to use a script that changes status when a technician replies to a request. I am using the scripts on this discussion https://pitstop.manageengine.com/portal/en/kb/articles/update-request-status-upon-receiving-a-new-reply-11-10-2023#:~:text=Use%20case:,to%20%22On%2DHold%22.
Added WAN Link in OPmanager- Interface bandwidth is 300 Mbps but not shoeing above 100 Mbps.
Added WAN Link in OPmanager- Interface bandwidth is 300 Mbps but not shoeing above 100 Mbps. Required support for Interface bandwidth speed correction,.
Request status times report
I was asked to set up a report that shows the amount of time that a ticket was in each status. Open: How long was the ticket Open until it was set to "In Progress" In Progress: How long was the ticket In Progress until it was set to "Resolved/closed"
Join the joint Veeam + Log360 webinar on improving backup security oversight
We’re excited to invite the community to a special co-hosted webinar with Veeam that expands the security visibility of ManageEngine Log360 directly into your backup environment. Webinar Title Strengthening Cyber Resilience: Enhanced Threat Visibility
Change Ticket Creation From Email
I am wanting to create a workflow to take input from an Email (using something like a Microsoft Form) to generate a change ticket in SDP Cloud using a Change Template.
Join the joint Veeam + Log360 webinar on improving backup security oversight
We’re excited to invite the community to a special co-hosted webinar with Veeam that expands the security visibility of ManageEngine Log360 directly into your backup environment. Webinar Title Strengthening Cyber Resilience: Enhanced Threat Visibility
Improve cost governance with Multi-Step budgets
Hi there! Managing cloud costs with a single budget threshold often leads to late visibility. By the time a budget is breached, it is usually too late to take corrective action. Teams either receive alerts too late or get notified all at once, which makes
Prohibit Software Feature in Inventory Module
Hi Team, I would like to understand the “Prohibit Software” feature available in the Inventory module in more detail. Specifically, I’m looking for clarification on: How this feature can be effectively used in our environment The steps involved in configuring
Change SLAs for ServiceDEskplus Cloud
We are in the middle of refining our Change Management templates, business rules and configuration but realised there are no Change SLAs? CRs often should have SLAs for the ff reasons: Set expectations for response and resolution times. Ensure timely
Not able to get AT key from server
Trying to install AA and SDP on premise in my dev and prod enviroments to test and I get:
Why is Patch Connect Plus not impacted by MAA?
The Microsoft Intune Multi Admin Approval (MAA) feature adds an extra layer of security by requiring administrative approval for certain changes made to applications and scripts before they are applied. This feature does not affect the functionality of
Selfscan.exe / VBScript is scheduled for deprecation.
We use selfscan.exe and a scheduled wrapper to scan our laptop endpoints for audit purposes. As they're mobile endpoints with no network line-of-sight to a OnPrem server using a Probe is not possible. We've recenlty noticed the following warning in the
UK Cyber Essentials Compliance Checks
UK Cyber Essentials is a government-backed cybersecurity certification developed by the National Cyber Security Centre (NCSC). It helps organizations protect against common cyber threats through essential security controls. As part of our expanding coverage,
UK Cyber Essentials Compliance Checks
UK Cyber Essentials is a government-backed cybersecurity certification developed by the National Cyber Security Centre (NCSC). It helps organizations protect against common cyber threats through essential security controls. As part of our expanding coverage,
The March 2026 Patch Reality Check: Public Zero-Days, “Preview Pane” Office Risk, and Browser Extension Exposure
In the month of March, the big theme wasn’t “hundreds of scary CVEs.” It was how quickly risk moves when details are public and how often attacks ride on normal daily behaviour: previewing Office content, running productivity tools, and using browser
The March 2026 Patch Reality Check: Public Zero-Days, “Preview Pane” Office Risk, and Browser Extension Exposure
In the month of March, the big theme wasn’t “hundreds of scary CVEs.” It was how quickly risk moves when details are public and how often attacks ride on normal daily behaviour: previewing Office content, running productivity tools, and using browser
The March 2026 Patch Reality Check: Public Zero-Days, “Preview Pane” Office Risk, and Browser Extension Exposure
In the month of March, the big theme wasn’t “hundreds of scary CVEs.” It was how quickly risk moves when details are public and how often attacks ride on normal daily behaviour: previewing Office content, running productivity tools, and using browser
Shipping Label
We occasionally have need for users to ship their devices to our Head Office for repair. We ask users to add our ticket id to the outside of the package, but they rarely do, is there a way that we can generate a document that they can print and use as
Optimal Solutions Template
We’re looking to standardise our Solutions (KB) articles for Helpdesk use and would appreciate guidance on an effective, practical structure. Is there anyone here who has a Solutions template that is optimised from the default template? Any additional
Creation Rules in User Creation Templates
I have created Creation Rules to apply to a User Creation Template. The rules work fine, but I need to apply them to all my templates. I have 85 of them and don't really want to do it one at a time. Also, if I have to make changes to the rules in the
Need to send one notification to personal email and a different notification to managers work email
I can change the notification template to go to either email, which is work or personal email, but when I select the manager - it will also send it to the manager personal email. When I change the email method from either personal or work in any template
[New Release] ADManager Plus' latest build 8041 is now live!
[New Release] ADManager Plus' latest build 8041 is now live! Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8041. Enhancement ADManager Plus now runs on JRE version 11.86.19, providing improved performance,
Slowness of sdpondemand.manageengine.eu
Hi. Is anyone else experiencing incredible (excruciating) slowness of the SDP Cloud app in the UK in last few months? Today is much worse than usual (virtually unusable) but the status page does not indicate any issues. All other cloud based apps that
New Compliance Extensions and Nginx Update Now Available in Log360 Cloud
Hi everyone, We’re excited to share the latest update to Log360 Cloud, introducing new extensions that strengthen compliance readiness and platform capabilities. New Compliance Extensions We have added 8 new compliance extensions to help organizations
MSP+ won't create requests from unknown email address
Hello, please help to fix the issue, my self-hosted MSP+ won't create requests, if email is not added or linked to the created requester. and I need to accept requests from unknown emails too.
How to divert a specific mail address to a particular service request template
We have a number of mail addresses configured, however when the email is processed it only creates a ticket using the default template. How can we control this? Ideally, I would like to specify that mail address "X", will create a service request (not
NIS2: The new rules of Cybersecurity. Are you compliant?
Securing your business requires more than just compliance or cybersecurity—it’s about bridging the gap between both! Think of it this way: locking your doors won’t help if you leave the key under the mat. 🛡️Compliance alone won’t stop cyberattacks. Cybersecurity
2026-03 Windows patches not visible in Missing Patches
Hi, I'm experiencing an unusual issue. I can't see the 2026-03 Cumulative Update for Windows 10/11 (22H2, 24H2 and 25H2) in the 'Missing patches' section. Patch Management isn't counting computers without this update installed. In the 'Support patches'
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