Change module can support OLA features
Hi SDP Team, Our customers have requested that ServiceDesk Plus On-Premise must be support to define and manage OLA features of change module, where a specific time milestone is set for each stage of a change, enabling managers to monitor and measure
Exception while extracting attachments and inline images
Hi I am on version 14205 and am seeing a few errors: : Exception while extracting attachments and inline images and the mail service stops. I cant seem to find an update (jar) for my version that address this issue. Is there one will the update for a
Customize Request Cancelation Reason
Is it possible to customize the Reason list for canceling requests? I can't seem to find the option in the settings
Survey form on Service Portal and Survey Module API
I have two questions for SDP teams of ME as the following section: 1. Does the latest version of ServiceDesk Plus (On Premise) support direct survey features on the Service Portal (instead of email sending)? When will this features be available? 2. Does
On Behalf of field
Hi - in the reporting module of SDP there is a field that you can report on called 'on behalf of user', however we are unsure how this field is used as we are unable to find anything where you can log a ticket on someone else's behalf. We also saw (see screen shot attached) that there was a field called 'onbefalfofVIPuser', but since logging out and back in again, the field has gone. We are using 9.1 9120 Please advise. Thanks Lynne
How to update another field based on text in description
Hi I would like to update another field in one of my templates based if the text value inside of the description field. So for example in this request - there is text with: *ALERT TYPE=New Provider New Group* So I would like to update my drop down called
Cloud Hosting for ZimmWriter for Flexible Content Creation
Content creators and marketing teams often need reliable access to writing tools without being restricted to a single computer. Cloud Hosting for ZimmWriter provides a remote Windows environment where users can run the application and access their workspace
LawMaster Cloud Hosting for Modern Legal Practices
Law firms rely on practice management systems to organize matters, documents, billing, and other essential workflows. LawMaster Cloud Hosting provides a centralized environment for running LawMaster, allowing legal professionals to securely access their
Patch Release: Google Chrome 151.0.7922.71/72 for Windows and macOS
Hello everyone ! Google has released Chrome version 151.0.7922.71/72 for Windows and macOS. This release includes important security fixes across multiple Chrome and Chromium components. Applying this update is recommended to protect systems against known
Patch Release: Google Chrome 151.0.7922.71/72 for Windows and macOS
Hello everyone ! Google has released Chrome version 151.0.7922.71/72 for Windows and macOS. This release includes important security fixes across multiple Chrome and Chromium components. Applying this update is recommended to protect systems against known
Patch Release: Google Chrome 151.0.7922.71/72 for Windows and macOS
Hello everyone ! Google has released Chrome version 151.0.7922.71/72 for Windows and macOS. This release includes important security fixes across multiple Chrome and Chromium components. Applying this update is recommended to protect systems against known
Issue while upgrading ServiceDesk Plus Application From Build - 14840 to 15100
Hi Everyone, I was trying to upgrade the application from build 14840 to 15100. But as I upgrade it shows Upon checking the pitstop, I wasn't able to find solution for this. How do we address this? If anyone has faced similar issue, kindly share your
Chat issues
I have chat turned on, but my users do not have a chat button on their requests. This image is the users logon on their machine This image is my logon on my machine. As you can see when I log into the ticket it shows a button. Settings are as follows.
Problem with new SSL certificates
With the intermediate changes with GoDaddy's SSL certificates, once the new certificate is uploaded it only works if the intermediate is installed on the device trying to access it. That is obviously not feesable. I really need some assistance, this is
Question regarding the file_copy_temp_dir folder in PAM360
Hello, My server that hosts PAM360 has very limited disk storage space—just enough for PAM360 to function properly. However, I’ve noticed that this folder takes up a significant amount of disk space. I’d like to know if I can clean it up and set up an
MESDP - Notes shifted to the right in Firefox
I just moved to Firefox from Chrome and noticed an issue with ME SDP We use Manage Engine for our ticket services, but if you click on the Notes aspect of a ticket, it opens the box to the right side of the screen. This does not happen on my work PC or
ADAuditPlus - v8700 - Cloud Directory - API Permissions
Hello everyone, I've updates ADAuditPlus to v8702. After the update I checked the data sources and saw that the date source in Cloud Directory was extended. Before the update we had Audit, Sign-In, Risk-Detection and Intune. Now new areas were added -
Can't upgrade ADAudit+ from Build 8701 to 8702
When I try to upgrade from Build 8701 to 8702, I always get the following message: I've started and stopped the program multiple times but I keep getting the same error. I've rebooted the server several times with no change. How do I get past this?
Disable 'Added via references header.'
Hi, Is there a way to disable emails appending as conversation replies when they don't have the request ID in the email subject? I want to keep the "Added via Request ID in email subject.", but when the request ID is removed from the subject, I want that
Track and Manage Automated Patch Deployments with the Mobile App
Now you can track Automated Patch Deployments on the go using the Endpoint Central MSP Admin app. Monitor deployment progress across Windows, macOS, and Linux devices in real time, quickly identify task statuses, and access detailed deployment information
Track and Manage Automated Patch Deployments with the Mobile App
Now you can track Automated Patch Deployments on the go using the Patch Manager Plus Admin app. Monitor deployment progress across Windows, macOS, and Linux devices in real time, quickly identify task statuses, and access detailed deployment information
Track and Manage Automated Patch Deployments with the Mobile App
Now you can track Automated Patch Deployments on the go using the Endpoint Central Admin app. Monitor deployment progress across Windows, macOS, and Linux devices in real time, quickly identify task statuses, and access detailed deployment information
SLA
Hello everyone, I'm looking for guidance on how to handle SLA calculations in a specific follow-the-sun support scenario within ServiceDesk Plus On-Premise. Our company operates across three regions: China (1 SAP support technician) Europe (5 SAP support
Manage Engine PAM360
Hello everyone, I have a question regarding ManageEngine PAM360 database support. Does ManageEngine PAM360 support any free database edition like Microsoft SQL Server Express Edition for installation or deployment? I would like to know if SQL Server Express
Slither io: The Ultimate Snake Game – Tips for Reaching Top 1 on the Leaderboards
If you're looking for a relaxing yet exciting game, Slither io is definitely a must-try. Belonging to the multiplayer online action strategy (MMO) genre, Slither io has created a global sensation since its release. With simple gameplay based on the traditional
Upcoming UK DR Drill Scheduled for 9th August 2026 and 16th August 2026
Dear Customers, We will be conducting our annual Disaster Recovery (DR) Drill for Zoho & ME UK services on August 9th, 2026 and August 16th, 2026. This drill is part of our ongoing efforts to ensure comprehensive DR readiness for the UK deployments and
Five ServiceDesk Plus features you are missing out on!
Configuring request workflows, CMDB relationship map, timer actions, custom widgets, and Zia Agents in ServiceDesk Plus on-premises Five ServiceDesk Plus features you are missing out on! Prerequisites • Administrator (SDAdmin) login access to ServiceDesk
SLA Color Request
I would like to find a way to change the ticket color based on the SLA due time. For example, if there are 10 minutes remaining before the SLA deadline, the ticket should turn red; if there is 1 hour remaining, it should turn yellow.
Best way to handle project intake?
Hi Management would like it if I could create a way that users could click a 'Request New Development Project' link on our company web page that would then open a SDP template so that users could input any issues that they think should become a development
SDP - Change request status on technician or user reply.
Hi, I was wondering, is there a way to automatically change a request status to "User Responded" when a requester adds a note, replies to a message or attaches another file? Also, when technician does the same, I would like the request to change its status automatically to :Awaiting Response" I've tried to use the business rules, but they seem to lack this functionality. Is there any other way around? Thank you, Miron
Empty Reports / Performance Data Not Collected Automatically
We are facing an issue with OpManager Plus 12.8.709 where performance data is only retrieved when we manually click "Test Monitor". Because automatic polling is not collecting performance data, the graphs remain empty and all generated reports (daily/weekly/monthly)
How to Improve Your Wordle Skills Without Losing the Fun?
Wordle looks simple, but every puzzle is a chance to sharpen your vocabulary and logical thinking. How do you approach a new game? Do you always begin with the same five-letter word, or do you change your strategy based on previous results? Some players
Feature Spotlight: OpenTelemetry Integration in Applications Manager
Applications Manager now supports OpenTelemetry integration, allowing teams to ingest, analyze, and visualize distributed trace telemetry from OpenTelemetry-instrumented applications. With this integration, teams can: • Analyze distributed traces • Track
ManageEngine security advisory—Important security fix released for ManageEngine Password Manager Pro
Hi there, This security advisory is to let you know that an authenticated remote code execution vulnerability was identified in Password Manager Pro. The vulnerability has been addressed, and the issue does not exist in the fixed version. CVE ID: CVE-2026-18199
ManageEngine security advisory—Important security fix released for ManageEngine PAM360
Hi there, This security advisory is to let you know that an authenticated remote code execution vulnerability was identified in PAM360. The vulnerability has been addressed, and the issue does not exist in the fixed version. CVE ID: CVE-2026-18199 Severity
How do you encourage users to adopt self-service portal and keep your Solutions (KB articles) up to date?
Hello all, Every organization has its own approach to promoting self-service and managing knowledge. Let's share what is working, exchange ideas and learn from each others experiences. That said, a strong self-service portal and a well-maintained knowledge
[Live Webinar] AI-Powered Cybersecurity: Innovate with Confidence. Secure with Trust
Hi, Artificial Intelligence is transforming cybersecurity at an unprecedented pace. While AI empowers security teams with faster detection and response, it also equips attackers with more sophisticated techniques. The challenge lies in embracing innovation
Error REQ:2002
When try to upgrade ServiceDesk Plus free version 15100 to version 15120 shows this error: "REQ:2002: Unable to initiate migration due to inconsistent data found during validation in request descriptions, attachments notifications, and resolutions. Please
API access for AssetExplorer
Hello, I would like to get a assistance to use the API endpoints to connect and retrieve information regarding AssetExplorer I have tried multiple ways via curl to get a request but none of have succeeded as of now.
What Makes a Free Game Worth Playing Again?
I recently spent some time exploring the collection on Coolgamesfree.org and was surprised by the variety available. Whether you're into action, puzzles, racing, strategy, or relaxing arcade challenges, there's always something new to try. What I enjoy
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