M365 Security Plus build 4817 released with an important security issue fix
Hello, M365 Security Plus' latest build, 4817, fixes an important security vulnerability. Issue fix A security issue has been fixed where SSO tickets used in the inter-product CustomSSO workflow for seamless authentication between integrated ManageEngine
M365 Manager Plus build 4817 released with an important security issue fix
Hello, M365 Manager Plus' latest build, 4817, fixes an important security vulnerability. Issue fix A security issue has been fixed where SSO tickets used in the inter-product CustomSSO workflow for seamless authentication between integrated ManageEngine
Zero-Day Alert: Check Point Security Gateway Authentication Bypass Vulnerability CVE-2026-50751
Hello everyone ! Check Point has disclosed an actively exploited zero-day affecting Check Point Security Gateway VPN deployments. The vulnerability has been addressed through vendor-provided fixes and mitigations, and organizations are strongly advised
Zero-Day Alert: Check Point Security Gateway Authentication Bypass Vulnerability CVE-2026-50751
Hello everyone ! Check Point has disclosed an actively exploited zero-day affecting Check Point Security Gateway VPN deployments. The vulnerability has been addressed through vendor-provided fixes and mitigations, and organizations are strongly advised
Zero-Day Alert: SolarWinds Serv-U Denial-of-Service Vulnerability CVE-2026-28318
Good day everyone ! SolarWinds has disclosed an actively exploited zero-day affecting SolarWinds Serv-U. The vulnerability has been patched in an updated Serv-U release, and organizations are strongly advised to ensure systems are running the latest fixed
Zero-Day Alert: SolarWinds Serv-U Denial-of-Service Vulnerability CVE-2026-28318
Good day everyone ! SolarWinds has disclosed an actively exploited zero-day affecting SolarWinds Serv-U. The vulnerability has been patched in an updated Serv-U release, and organizations are strongly advised to ensure systems are running the latest fixed
Log360 Cloud is now available in the UAE Data Center
Dear users, We are excited to announce that Log360 Cloud is now available in the UAE Data Center, bringing enhanced regional support and compliance capabilities to our customers and partners. With this update, users can: Host log and security data within
[DidYouKnow - 51] 2FA for Sensitive Operations
Not only in ITSM applications, but in any enterprise application, Two-Factor Authentication (2FA) for sensitive operations helps prevent unauthorized actions, even if user credentials are compromised. While routine activities may not require additional
Audit Logs - users activity
Hello team, Is there any way to find out which user added a specific device in OpManager and when? Thank you.
The ManageEngine User Conference is coming to Orlando!
Hi there, We’re headed to Orlando for two dynamic days of learning, networking, and IT innovation in the heart of the Sunshine State. Dates: October 8–9, 2026 Venue: Omni Orlando Resort at ChampionsGate Orlando’s high-energy spirit is the perfect place
Migration from ServiceDesk Plus to ServiceDesk Plus MSP – is it possible?
Hi everyone, I’m hoping someone here might have experience with this. I initially started out using ManageEngine ServiceDesk Plus, but have recently realized that I probably should have been using ServiceDesk Plus MSP instead. We’ve been running ServiceDesk
Patch Tuesday Updates: June 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 44578 - 2026-06 Servicing Stack Update for Windows 10 Version 1607 for x64-based Systems (KB5094141) 44579 - 2026-06 Servicing Stack Update
Patch Tuesday Updates: June 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 44578 - 2026-06 Servicing Stack Update for Windows 10 Version 1607 for x64-based Systems (KB5094141) 44579 - 2026-06 Servicing Stack Update
Patch Tuesday Updates: June 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 44578 - 2026-06 Servicing Stack Update for Windows 10 Version 1607 for x64-based Systems (KB5094141) 44579 - 2026-06 Servicing Stack Update
Import request/notification from external system
Hello, I would like to import previous cases and communications from an earlier ticketing system into ServiceDesk Plus. The conversations include images and attachments, which can serve as evidence for approvals, for example. → Does anyone know of a way
Google patches multiple critical vulnerabilities in Chrome 149.0.7827.102/103 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 149.0.7827.102/103 for Windows and Mac. This update comes with 74 security fixes, including multiple Critical severity vulnerabilities. The details of the critical vulnerabilities fixed are mentioned
Google patches multiple critical vulnerabilities in Chrome 149.0.7827.102/103 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 149.0.7827.102/103 for Windows and Mac. This update comes with 74 security fixes, including multiple Critical severity vulnerabilities. The details of the critical vulnerabilities fixed are mentioned
Google patches multiple critical vulnerabilities in Chrome 149.0.7827.102/103 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 149.0.7827.102/103 for Windows and Mac. This update comes with 74 security fixes, including multiple Critical severity vulnerabilities. The details of the critical vulnerabilities fixed are mentioned
Microsoft Intune MAM in ServiceDesk Plus mobile apps
Hello all, We are pleased to announce that Microsoft Intune MAM (Mobile Application Management) has been integrated into the ServiceDesk Plus mobile apps. With Intune MAM integration, organizations can securely manage access to the ServiceDesk Plus mobile
[Free e-book] Powering data-driven decision-making for public sector enterprises
Hi there, Public sector operations are moving faster than ever, but decision-making still depends on stitched reports, manual analysis, and disconnected systems. This reliance on traditional frameworks comes at a cost: late interventions, missed signals,
Masterclass 2026 Ask Me Anything episode: Submit your questions now!
Hi everyone, We are excited to announce that the fifth episode of Masterclass 2026 will be an ask me anything (AMA). This is your chance to speak directly with our ServiceDesk Plus product experts and get live answers to your questions, whether they are
Masterclass 2026 Ask Me Anything episode: Submit your questions now!
Hi everyone, We are excited to announce that the fifth episode of Masterclass 2026 will be an ask me anything (AMA). This is your chance to speak directly with our ServiceDesk Plus Cloud product experts and get live answers to your questions, whether
Linking accross groups
hi Is it possible to link two tickets from two different groups? group a owns one ticket group b own a different ticket. Is there any way to link them? I thought sharing would make that possible it does not.
Applications Manager Free Training 2026 is now back for Season 2!
Looking to strengthen your application and infrastructure monitoring skills? Join our free 4-part Applications Manager training series and learn how to monitor application performance, digital experiences, cloud environments, and critical infrastructure
The maximum number of additional fields oftype Lookup Field has been reached. No more fields can be added.
As the title indicates, we need the lookup field in the business implementation, add the configuration prompt message, what should I do? The maximum number of additional fields oftype Lookup Field has been reached. No more fields can be added.
Creating helper text or guidance in a change request
Does anyone have any tips on how I can add helper text or guidance inside a change request? Often the fields to complete are very generic and could use some guidance on how to complete them - but there doesnt seem to be a standard way of adding context
Request to Generate SQL Report on Incident associated to Problem
Dear All, I would like to generate a SQL Query Report with below columns: a) Request ID b) Incident Impact c) Incident Urgency d) Incident Priority e) Incident Status f) Associated Problem ID g) Is Problem a Known Error? (Yes/No)
Site24x7 now extends its support for JBoss Application Server monitoring
Organizations running JBoss EAP and WildFly environments can now gain deeper visibility into application performance. While Applications Manager already provides on-premises monitoring for JBoss environments, Site24x7 now introduces JBoss monitoring for
Site24x7 now extends its support for IBM WebSphere monitoring
Running business-critical applications on IBM WebSphere? Applications Manager already supports IBM WebSphere monitoring for teams that prefer an on-premises deployment model. For those looking for a cloud-based option, Site24x7 now offers monitoring support
App mismatch
Opmanager anderoid app mismatch error
Browser Security Plus Issue on School Laptop: Seeking Assistance!
Hey everyone, I'm encountering a bit of a hiccup with the browser security on my school laptop, and I'm hoping someone here might be able to help me out. Recently, I've been noticing some unusual behavior when browsing the web. It seems like my browser
Mock practice scenarios online
Hi Everyone, I am planning to take the MECPA (Beginner) certification and would like to strengthen my practical knowledge of ServiceDesk Plus before appearing for the exam. Could anyone please suggest where I can find mock scenarios, hands-on exercises,
Phone support issues - again
Not sure what has happened to phone support. But it used to be if you had an issue you could call support and a technician would answer and provide you with support. Now you get placed in a long queue where no one answers and then sent to VM. Chat doesn't
Improve Custom Module!
Custom Module is very good idea, but its incomplete and please add these options to Custom Module: Form and Filed Rules Additional filed management (Now, I created a filed and I cannot delete it!) Set permission technicians to access Custom Module on
RecoveryManager Plus rolls out build 6321 with an important security issue fix
RecoveryManager Plus' latest build, 6321, fixes an important security vulnerability. Issues fixed: A security issue has been fixed, where SSO tickets used in the inter-product Custom SSO workflow for seamless authentication between integrated products
Mail Server Issue: javax.mail.authenticationfailedexception
When sending outbound ticket emails technicians are receiving an error message. We use O365 with a basic account configured for our service desk mailbox. This mailbox does not have a password so I'm not sure why we were receiving authentication errors.
[Webinar] DBIR 2026: Same Playbook, Different Speed and What It Means for Endpoint Security
Hello everyone, The 2026 Verizon Data Breach Investigations Report is out, and we've put together a webinar that breaks down what it actually means for endpoint security teams. Verizon analyzed over 22,000 confirmed breaches this year and the numbers
Script to include an address when a site is selected.
Below is an example of the script I am trying to run. I can make it run when a ticket is edited after creation. But I need it to work when a ticket is created initially. The site field has a default entry of 'not associated to any site' when starting
Update to SDP 15260 failed
Hello second problem for me. In first last month with SDP update 15250 KO and now with the new update 15260 but with an other problem. I configured my UpdMgr.bat with value "-DSkipForcedBackUp_15260=true" And i launch the script run as admin, after select
Log4j CVE-2026-34478
Hi, ADAudit Plus uses Log4j 2.25.3 and is vulnerable to https://nvd.nist.gov/vuln/detail/CVE-2026-34478 Are there plans to fix this in the next update?
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