is it possible to submit a custom form via API call?
Dear all I create a custom form as the attachment. Because both the "Time off balance available" and "Remaining Time off balance" fields are numeric values from another database. I want to submit the form via API call. I am using the HTTP post method
Asset Bookings - No Technician Notifications
We were very excited to see the release of the Asset Booking module but we've unfortunately hit an issue right at the start. How can we notify technicians that a new booking request has been submitted? There are some triggers that can be enabled in Notification
Integration ServiceDesk Plus Cloud with WhatsApp
Hello Support, Can ServiceDesk Plus Cloud integrate with Whatsapp? Or are this integration planned? Regards, Rafael Vega.
User Logon History Report
I tried exporting the data from the User Logon History, but it appears the actual break-down of the report is tied into the "user logon count" column. I want to see if there is a way to export the "user logon count" for all users? The only way I've seen
How to Transfer folder from one Gmail to Another Gmail Account?
In various situations, users want to transfer their Gmail folder to another Gmail account but they don't know how to do this. So, after researching I mentioned below the two best strategies to complete the migration of folders from one Gmail Account to
Every data center is as unique as a fingerprint—manage it effortlessly with a full-stack DDI solution - DDI Central webinar on 4th December
Join us to discover how DNS, DHCP, and IPAM (DDI) solutions revolutionize data center operations by centralizing IP address management for better control and visibility, automating processes to boost efficiency, enhancing business continuity with failover
Important notice for customers using ServiceDesk Plus integrated with Advanced Analytics
Dear users, As we have introduced several changes and enhancements to the request additional fields in build 14900, customers migrating their ServiceDesk Plus to build 14900 and later with Analytics Plus integration will have their Requests custom fields
Asset Loans with Ticket Workflow
Hello, Has anyone looked into automating asset loans via ticket workflows? If so, how did you go about it? Here's what I've been tasked with: 1. User creates a ticket with a custom template that I'll call "Asset Loan Request". 2. User selects the amount
Java JRE compatible versions
is there a need to keep java JRE in servers those hosted Manager 12.8.188, Device Control plus 11.2.2300.16, NetFlow Analyzer 12.6.135. if yes, what are compatible versions or can I upgrade JRE to latest version normally.
How do i reset user's authenicator app token to a new phone?
Hi Support, A user registered the selfservice for his old phone.But he lost his phone recently.How do i reset the user's microsoft authenicator app token to a new phone?Thank you.
Migration to SDP MSP
Hi, Team, is there a way to migrate Support Center Plus to ServiceDesk Plus MSP? Thanks.
Request Custom Function error Exception - 'SSLException'
Hello, I'm trying to use Request Custom Function to update request details. I found a script from another topic, but I'm getting "Exception - 'SSLException'" when trying to run it. Our servicedesk plus is a https site only, so maybe I'm doing something
Edit Purchase Request
ManageEngine ServiceDesk Plus 14 How can I do it? The purchase request status is "Approved", it should not be possible to edit the information in "Requested Items"
Upgrade to 14730 Failed Due to SeqGenState table incorrect Record
Hi Friends, I need to Upgrade ServiceDesk Plus from version 14720 to the last version(14860) But failure occurred with this message: There are incorrect values in the SD/Seqgenstate Table. Contact support for details. And when I read upgrade logs this
Critique of the Multiple Similar Products (SupportCenter Plus, ServiceDesk Plus, and ServiceDesk Plus MSP)
Dear ManageEngine Team, I would like to take a moment to offer some feedback regarding your current product offerings in the IT Service Management (ITSM) space, specifically SupportCenter Plus, ServiceDesk Plus, and ServiceDesk Plus MSP. While I recognize
ServiceDesk Plus and ServiceNow Integration : OAUTH?
Hi All - Customers are reaching out saying Basic Authentication is deprecated and that would prefer to use OAUTH when integrating with ServiceDesk Plus. What is our POV on that? I only see Basic Auth in the setup instructions...
Upgrade to the latest Secure Gateway Server Build!
Hello everyone, We have updated Patch Manager Plus's Secure Gateway Server with a few enhancements. Please download the latest Secure Gateway Server here. You can find out more about the enhancements made in the build update (90111) on this readme page.
error and discards monitoring
We have several switches. I know i can enable "error" and "discards" monitoring on a specific interface by clicking on that interface, go to configure and enable the thresholds for errors and discards. However, i want to have these options default enabled, for all ethernet interfaces. How can this be accomplished ? Or do i have to select every single ethernet interface from every network device to enable error and discard monitoring ? tnx Sebas
Deploying a PowerShell Script or Bat file as a Software Deployment vs a Custom Script
I'm encountering an issue with a registry export script in Endpoint Central. When I deploy the script as a Software Deployment, it only exports some of the registry subkeys and their values, resulting in a 4KB file. However, when I push the same script
Deluge Custom Function Example - Add a Task to the current request.
Hello, I want a Request Life Cycle transition to add a task template to the current service request using a custom Deluge function. Can anyone provide an example or point me in the direction of one?
How to disable the reason for a Web Remote connection?
We just upgraded to SDP 9323 so we could try out the Web Remote Connection. Whenever we try to connect to a host, we're prompted with entering a reason for the session, which is required. We do not want this to be required. Thanks.
Upgrade to the latest Secure Gateway Server Build!
Hello everyone, We have updated Vulnerability Manager Plus's Secure Gateway Server with a few enhancements. Please download the latest Secure Gateway Server here. You can find out more about the enhancements made in the build update (90111) on this readme
Upgrade to the latest Secure Gateway Server Build!
Hello everyone, We have updated Endpoint Central's Secure Gateway Server with a few enhancements. Please download the latest Secure Gateway Server here You can find out more about the enhancements made in the build update (90111) on this readme page.
This request does not fall under your permitted scope.
I have am external vendor that needs to be able to submit us a ticket. They have an acct and Role setup just for that. My issue is that they can in the 'Request' page they can select 'All requests" and see every vendors queue as well as all of our companies.
Can the Tasks be made visible for Requesters?
We have a requirement of making the Tasks (of a Service Request) visible to the Requester. Can this be achieved from ServiceDesk Plus MSP?
Servicedesk plus 14.1 - Ajout choix d'actif dans la demande ou tâches
Bonjour à Tous, Nous souhaiterions ajouter cette liste de choix d'actifs dans notre formulaire de demande : et / ou l'ajouter dans un champs dans le formulaire "tâches" : L'idée c'est d'avoir plusieurs actifs différents dans chaque tâche de la demande.
Microsoft Entra Verified ID integration
Is Verified ID on the roadmap for integration with ServiceDesk Plus? We'd like to have a user verified when they call in for a password change and it show up as a choice in ServiceDesk Plus for them to click that then can be linked to a ticket.
Clear Status Field
Hi, I want to force my technicians to choose a status on ticket creation. Right now, its mandatory but i have to set a default value. How can i force "Status" selection?
Upgrade from 14840 to 14860, getting AuthToken Invalid after login
Hi Just upgraded ManageEngine ServiceDesk Plus on prem from version 14840 to 14860. I am using SSO via Azure login. I can authenticate, and I am redirected to the Calendar view. Clicking on "Requests", I get an "AuthToken in the request is invalid. Unable
Connected AD Manager to Exchange Online
I am having some trouble connecting AD manager to my companies exchange online. I've created the app api to be able to connect to m365 and assign license but when I try to manage a user's mailbox from the exchange tab when modifying a user. The service
add Company field to real last log on report
We can't find Company filed in real last log on report. If we need to add this filed please suggest how to add it. Thanks, TJ
IT Services vs Business Services
Hi, I am trying to ensure I put things in as the correct CI type and several items could go in either Business Service or IT Service, depending on how you look at them. Would I be correct is stating the following: Business Services are services, supported by the IT department, that the business users consume on a daily basis without further requests e.g. a CRM system, communications platform, intranet or internet connection IT Services are services that the IT department provides generally on request
Upcoming Release : Lookup Field Enhancements
Dear users, We are ready to unwrap the upcoming enhancements in Lookup Field. Below is a brief run-through of the same: Lookup Field Enhancements You can now add lookup fields to request templates. To create a lookup field for
M365 Graph connect as a incoming and outgoing email servers
I am using Free version (up to 10 technician) and I want to integrate incoming and outgoing servers with M365, I tried with myself but I am stuck. can someone help me? at the end of sign in, I see attached screenshot message. I followed this link but
Deprecation of Microsoft Teams Connectors — Switch to Graph API for Seamless Integration!
We would like to inform you that Microsoft is officially deprecating their connectors, including those used to integrate Microsoft Teams with Applications Manager (APM). These connectors will no longer be supported in the future and will no longer function
Web interface not showing any data.
My client's ELA is currently suffer an unknow problem where collected data are not showing in the web interface, and it's showing " Some data are still being loaded by the search engine. Please wait for the process completion.". We rested the ELA once,
Case synchronization between ME SD and third party tools
Dear Guru, I would be very grateful if you would be kind enough to help us with two questions: 1. The synchronization between two systems. We use two systems as Incident Management and Change Management: - Case Management - Service Desk (Manage Engine)
Free License for Latest Version
I tried to download latest version on windows 10. it is working OK and showing 30 days validity. I have downloaded free license for 5 user but I am not able to select license file. It is showing that this version supports only to windows 19 and above.
OpManager Enterprise MFA issue
Dears, We've OpManager Enterprise, Central and Prob installed on the same server with different access port, MFA enabled automatically without admin action to enable, and we use Microsoft Authenticator, but when try to login after enter the token provided
Currently on 14600 trying to upgrade to 14840 but it is not going through.
Which specific log should i be looking at?
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