[Webinar] Maximize your OpManager investment with powerful add-ons
OpManager provides real-time visibility into your network availability and performance. But did you know your existing setup can do much more? With the right add-ons, OpManager can help you achieve: Application performance monitoring Network configuration
[You're invited] Shield NXG 2026: The Next-Gen Identity & Threat Defense Seminar, Belgium
Hi, ManageEngine is conducting The Next-Gen Identity & Threat Defense Seminar – Shield NXG 2026 in Belgium, and we would like to extend this invitation to you. You’ll get practical insights on identity security, threat detection, SOC operations, and compliance
Exclusive Invitation – Shield NxG Circle Series 2026
Hello, As one of our valued customers and trusted partners, we are delighted to invite you to an exclusive gathering as part of the Shield NxG Circle Series 2026. Your continued support and association with ManageEngine have been invaluable to us, and
NIST-aligned identity protection: Expert strategies for 2026
LIVE WEBINAR Building a NIST-aligned identity protection strategy Register Now June 16 at 11 AM EDT June 17 at 02 PM AEST & 02 PM GST Greetings, Is your identity security strategy aligned with NIST guidelines? As attackers increasingly target credentials
Live Webinar: Defending Against Modern Identity Threats
LIVE WEBINAR Five critical identity attacks of 2026 and how to neutralize them Register Now June 9 at 11 AM EDT June 10 02 PM AEST | 02 PM GST Hi, Identity based attacks are becoming more sophisticated, targeting credentials, sessions, and privileged
On Behalf Of User in FAFR?
I don't really know where I've gotten this from but I'm trying to have a variable owner be the request OR on behalf of if that is filled in. But it doesn't seem to work even if I fill in the On Behalf Of. Getting the Value of the Requester returns the
EWS to Microsoft Graph Configuration - Mail Server Settings
As part of our continued effort to maintain secure and fully supported integrations, we are planning to migrate our ServiceDesk Plus (SDP) mail server configurations from Exchange Web Services (EWS) to Microsoft Graph API. Microsoft has stopped providing
Report - Tickets older than X time and tickets with no replies
Good afternoon friends, Our COO asked we devise separate reports which will show him two things. 1. Any open/assigned/unassigned tickets which are older than 10 days 2. Any tickets that are open/assigned/unassigned that have no response. I'm fairly certain
Need a report with category, subcategory, alert types by support group
Hi Need a report with alert types, category, subcategory by support group. Cant seem to find or make it myself.. I need the report to list all the available cats and sub cats by group but the same as they are on the template This gets me close but needs
API Documentation for On Premesis contains no url for get all subcategories or get all items
API Documentation for On Premesis servicedesk plus contains no url for get all subcategories or get all items. Pressing 'Try Now' button will always result in a pop up with an 'undefined' error.
Is there a way to bulk change the status of solutions?
Need to change the status of several solutions, not seeing a way to do in bulk. Would be nice if have another choice besides delete when selecting many at once.
Stopping the Service Level Agreement Clock Based on an Additional Field
Hi Support In Service Level Agreement I need to stop the clock if a certain field has a certain data value and if the field is change to "Supplier Provided Information" the SLA clock re-starts. Not sure how this can be done in the Service Level Agreement
Upcoming enhancements in Microsoft Teams Widget For Technicians in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements in Microsoft Teams Widget For Technicians in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements A dedicated Microsoft Teams widget
Misconfigurations with Associated CVEs
Some misconfigurations have associated CVEs. Previously, these CVEs were only mentioned in the misconfiguration description and were not displayed in the Vulnerabilities view or the Detected CVEs view. Enhancement We have enhanced the detection logic
Misconfigurations with Associated CVEs
Some misconfigurations have associated CVEs. Previously, these CVEs were only mentioned in the misconfiguration description and were not displayed in the Vulnerabilities view or the Detected CVEs view. Enhancement We have enhanced the detection logic
SDP Request Automations & Timer Actions
Hi all, I would like to create an automation that's triggered when an email is sent and received. I've tried using Notification Rules but it only gives errors: What I'm trying to implement: 1. When a user sends a reply to a request: There's a standard
[Free training] Power up your network monitoring game with a free product training
Whether you're evaluating, learning the ropes, or a regularly using OpManager or OpManager Plus, there's no better way to get fresh insights in optimizing your network monitoring than a product training. Attend the free, five-part webinar series on January
Firewall logs
We need Firewall logs how to get on OPM when we try to add Firewall devices on the OPM we couldn't add
Upgrade Failure From 14980 to 15100
Hi Friends, I started the upgrade process and got a pop-up window saying that the upgrade was prevented due to few inconsistencies in the asset module data. See the attached image. How can I fix this problem?
Tasks in API
How do I mark a task as resolved rather then closed using the API? Closed seems to be the only option in the examples. _closed closes a task and can be used in a pinch, but I would rather set the task to resolved.
OS Deployment: Preserve data partitions (don’t wipe the whole disk) + duplicate boot entries after deployment
Product/Module: ManageEngine Endpoint Central (Desktop Central) – OS Deployment Problem description: I’m trying to deploy Windows OS to client machines using OS Deployment, but I need a scenario where the entire disk is NOT formatted. My goal is: Do not
Get user information from BBDD - Service Desk
Hello, I’m having a problem with the data in the ServiceDesk tables. Whilst checking the database, I’ve managed to retrieve the old users’ job categories and associated extension numbers, but for new users, I can’t find that information. Can you tell
Build version 6528 issues with SSO
Recently updated to newest build 6528 and had to rebuild SSO connection between ADSelfservice Plus and M365/Entra ID application. When users attempted to authenticate account it would start authentication loop eventually timing out. Re-establishing the
Request Notifications for "Shared With" Technicians
Hi, Is it possible for request notifications (via email) to be sent to any technicians that a ticket is shared with, as well as the ticket owner? Scenario: Technician A is assigned a ticket, but Technician B (in a different support group) has input in
User deletion
When a user (requester or technician) is deleted from the application, how does the application preserve and represent his associated historical data? Specifically: What happens to tickets, tasks, approvals and conversations that were previously linked
Google patches multiple critical vulnerabilities in Chrome 147.0.7727.137/138 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 147.0.7727.137/138 for Windows and Mac, and 147.0.7727.137 for Linux. This update comes with 30 security fixes, including multiple Critical severity vulnerabilities. The details of the critical
Revoke Management password
How exactly do I navigate to where this is indicating to find my revoke management password?
server icon from taskbar missing
The server icon in task bar is missing after updating to build 11.5.2613.09 Manage Engine Endpoint Central.
Masterclass 2026: Get ready to level up your ServiceDesk Plus MSP Cloud expertise
Hi there, Presenting our all new on-demand ServiceDesk Plus MSP Cloud Masterclass to help you master PSA capabilities, ITSM practices, and AI-driven service delivery at your own pace. We've reimagined our Masterclass series into a flexible, on-demand
Masterclass 2026: Get ready to level up your ServiceDesk Plus MSP expertise
Hi there, Presenting our all new on-demand ServiceDesk Plus MSP Masterclass to help you master PSA capabilities, ITSM practices, and AI-driven service delivery at your own pace. We've reimagined our Masterclass series into a flexible, on-demand format
Enable anonymous responses in general surveys to encourage honest feedback
In general, anonymous surveys encourage honest feedback by keeping users identities hidden. When users know their identity is not revealed, they are more likely to share genuine opinions even if they are critical or sensitive. This increases participation
Endpoint Central Plus MSP
We are evaluating the use of Endpoint Central MSP, but have hit a wall. We have a management platform that we're using (developed in house) and it consumes various APIs to perform specific tasks. Is there anyway via the API that you can add a Customer?
Dashboard permissions for SDADMIN role
Will there be any feature release or change in the future to allow the SDADMIN to modify any and all dashboards created in the instance. There may be teams that create a dashboard but do not know how to fully function the backend. As of right now SD Admin
Error: Tuple limit exceeded
When some users attempt to upload attachment files, the following error message appears: “Tuple limit exceeded.”
Threats&Patches: Upload Pending always remains empty
Hello, While it used to work, it doesn't do so for a while. When approving a patch in Threats & Patches/Applicable Patches followed by the text "(Manual Upload Required)", these patches used to show up in "Upload Pending". Unfortunately, this is no longer
Automatic patch installation does not respect the configured deployment time period
I have enabled automatic patch installation, but the deployment time period is not being respected. It is configured so that patches should only be installed between 12:00 and 13:00. However, the logs show that installations are happening at 14:00, 14:05,
Postgres Database default password
Hello Team, I am unable to login postgres database via command prompt. could you please let me know. how to login & defauld passord. C:\OpManager\OpManagerNexus\pgsql\bin>psql -U postgres -h 127.0.0.1 -p 13306 OpManagerDB Password for user postgres: psql:
Page Script table
Could you please tell me which database table Page Scripts are stored in?”
Hola, tengo problemas para hacer la subida de version del ServiceDesk Plus
Hola esto es mi situación: debo hacer la subida de versión. actualmente tengo la Versión 14.2 Construir 14205 y debo subirlo a la: 15.2 Construir 15270. El detalle es que a su vez demo de mover la conexión de la BBDD a otro servidor, intente hacerlo pero
RecoveryManager Plus rolls out build 6320
We are glad to release the latest version of RecoveryManager Plus, build 6320. Features: AD site and subnet backup: You can now back up and restore Active Directory sites and subnets using RecoveryManager Plus. Microsoft Entra ID local administrator password
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