Recieving an answer from another Service Desk creates a new ticket
Hello, As I mentioned in the title, we have Service Desk plus and another client has implemented it too. The issue we are having is that when they answer though email to the ticket created by us, it ends up creating a new ticket. Not just that but when
Masterclass 2025 AMA episode: Submit your questions now!
Hi everyone, We're excited to announce that our fifth episode of Masterclass 2025 will be an ask me anything (AMA) episode where our product experts will answer your questions on June 26, 2025 at 11am BST/CDT/PDT and 3pm AEST. We are thrilled to have
Exchange Reporter Plus build 5802 is out now!
Hello everybody, We are glad to announce the release of our latest build, Exchange Reporter Plus build 5802! Enhancement: Duo Security certificates update: The Duo Universal Java SDK has been updated to version 1.3.1 to address expiring certificates in
Reporting - Description
Is it possible to build a report that filters on certain keywords within the Description I need to generate a report on a certain keyword in requests, and instead of adding an extra field, I would rather report on that keyword existing within the Description.
Current Super Admin account, we need 2 Super Admin accounts so Scott Cable needs added as Super Admin
A screenshot of my user account, Super Admin, in ServiceDesk.
CUSTOM GROUP SHARING
Hi team, I have created some computer based custom groups as administrator and share them with scoped technicians. The technicians can see these custom groups but can't add any computers into them. Is there a way to allow them to add computers or this
Administrative Templates Configuration?
Hi all, can anyone please tell me whether this article is still up to date and that the Administrative Templates function is still available? https://www.manageengine.com/products/desktop-central/help/computer_configuration/gpo_configurations.html Thanks
PAM360 New Build 8500
Hi, PAM360 build 8500 is now available for download. This release introduces new modules in the PAM360 Windows agent that enable session event and keystroke logging for Windows resources. Alongside these additions, the build also includes multiple enhancements,
How do I delete all users from Deleted Users?
I've been on a cleaning streak and now I have about 160 000 users in Deleted Users. How do I delete them permanently?
Logs not forwarded
Hello Guy, I have been facing issue in log360 as few device's status under Log source configuration shows "logs not forwarded". I tried to readd the devices to log360 it changes to "listening to logs" but then after sometime it goes back to "logs not
[Free e-book] Cybersecurity reimagined: 4 ways agentic AI strengthens enterprise defenses
Hi there, Traditional defense strategies can’t keep up with evolving threats. Agentic AI can. It combines deep reasoning, autonomy, and GenAI-powered analytics to predict risks, automate response, and strengthen enterprise resilience. Download our latest
Logic in Notification Template?
Hello, I was hoping that this is possible but can't find much documentation on it. What I am trying to do is when a request comes into the system, I want to customize the notification template based on the request template used. For example, for a new
QR Code Enrollment without internet
Hi. Hello, I want to enroll new devices into ME MDM using a QR code. However, I don’t want the server or the Android tablet to be connected to the internet (or at least only the tablet to be connected to internet). On the other hand, the device needs
Technician | Multiple Domains
Currently we have 3 Domains in our environment. When technician from domain 1 logs in they are not allowed the option to view registered users in domain 2 or 3, Only Domain 1. I know there is the option to create a Technician using ADSelfService Plus
I need various Custom Reports with Widget for Dashboards
Hello, I want to create the following Reports, with the option to add their widgets to the Dashboard. 1. Incoming vs. Resolved (Trend Line) Report 2. CSAT Score / User Satisfaction (Average Gauge) 3. Backlog by Status 4. Average Resolution Time by Category
What's your standard Layout of Dashboard for different audience?
Hey, I'm creating Dashboards for different audiences, such as Technician Support Group Manager Service Desk Manager Executive Officer/ CEO/ CIO Please share your dashboard screen so we can get ideas.
Pop-up notification to users to close apps preventing patch install
When a patch deployment returns the error "Patch update delayed since application is used by another process." a pop-up is shown to the user. Telling them which open applications need to be closed for updates to proceed. This would resemble the pop-up
Please consolidate the Workflow Teams
It feels like the Workflow Teams for Change and Incident are separate, first we had Change Workflows that where better than Life Cycle, now we have Request Workflows that generally are better than the Change Workflows but is lacking in some areas Change
Set Note or Reply as Resolution
Hi, I've done a quick search and haven't seen this elsewhere. I think it would be useful to add a facility to mark a Note or Reply to a Request as the Resolution to the request. This would reduce the amount of double entries for bespoke resolutions that are not yet available as a Solution. Thanks, Rory
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Disable 'Added via references header.'
Hi, Is there a way to disable emails appending as conversation replies when they don't have the request ID in the email subject? I want to keep the "Added via Request ID in email subject.", but when the request ID is removed from the subject, I want that
Custom Monitor Extreme Network Switches
I need a template for the following equipment from the Extreme Network manufacturer: ERS5900 5520 FabricEngine 5320 FabricEngine 5520 SwitchEngine X435 X620 VSP7400 If you need to monitor CPU, Memory and interfaces, I can help you if I don't have the
The ManageEngine User Conference is coming to Istanbul!
Hi there, We’re headed to the city where continents connect for two unforgettable days of learning, networking, and IT innovation. Dates: Apr 28 and 29, 2026 Venue: Wyndham Grand Istanbul Levent Esentepe Here’s what you can expect: 1. AI & IT strategy
Endpoint Agent live status issue
Following the recent vulnerability reclassification processed through the Endpoint Central server, we’ve identified an issue where SysAdmin is displaying incorrect live‑status information for endpoint agents. In several cases, the console reports an agent
Uninstall Metro Apps
Hi all, out of community search there where no results to how to uninstall metro apps with Desktop Central. Within Inventory / Software I am able to uninstall various kinds of Software. For msi even those I did not create a package within DC. I know there
API Integration Key enhancements
Dear all, We are happy to share another set of features and enhancements for integration key which has been planned for the release. As you may already know, the integration key is primarily used as an API key to allow external applications or custom
Add undo to text tools
Adding an undo to the text tools would be really nice.
Logic in Notification Template?
Hello, I was hoping that this is possible but can't find much documentation on it. What I am trying to do is when a request comes into the system, I want to customize the notification template based on the request template used. For example, for a new
You have reached the maximum forward limit for this request
On our HR instance has experienced this issue with a couple of requests. Is this an option that can be increased.
2025: A feature retrospective
2025 has been an extraordinary year for Analytics Plus! Building on last year’s momentum, we expanded the platform into an autonomous decision intelligence platform designed to transform how IT teams analyze, act, and make decisions. Here’s a yearly roundup
Moving from iiNet Webmail to Gmail for Better Email Efficiency
Migrate from iiNet Webmail to Gmail to improve email accessibility, collaboration, and overall productivity. iiNet Webmail provides basic email functionality, but Gmail offers a more advanced and feature-rich environment with seamless integration across
Streamlining Education Management with Classe365 and QuickBooks Integration
Integrate Classe365 with QuickBooks to connect student management processes with accounting operations in educational institutions. Classe365 helps schools, colleges, and training centers manage admissions, student data, attendance, and course administration,
How to Convert EML Files to PST Format Easily?
If you want to import EML files into Microsoft Outlook, converting them into PST format is the best solution. MailsDaddy EML to PST Converter helps users convert multiple EML files to PST while maintaining email formatting, attachments, and folder structure.
[SOLVED] How to add the value of Additional Field in the Subject?
On form submit, how we can achieve that after the requester added a Request, the Subject will be updated into a format like below New Employee Onboarding: [Company Name] | [Display Name] Both [Company Name] and [Display Name] are Additional fields as
UEMS Agent compatibility between Patch Manager Plus and Remote Access Plus
Hello, We are currently using ManageEngine Patch Manager Plus 11.5.2600 and our endpoints already have the UEMS Agent installed. We are planning to deploy ManageEngine Remote Access Plus and would like to clarify the following: Can the existing UEMS Agent
Mobile App & FIDO2
Hi, Is there any plans to support the use of FIDO2 keys via the mobile app? We're just about to roll out around 600 Yubikeys to staff but it leaves the app unuable if that's the only MFA method we're planning to support. Thanks
Error Code: MFA-041
Hello, What could be the issue on Endpoint MFA Error code: MFA-041 ?
Details of Description box must be the values of the Custom Fields in the Service Template Form
Hello, We want to utilize the Service Template form, we customize it, and our goal is to have the values reflected in the Description box, like a summary of what was filled out in the form. When we created a custom fields, as follows FIrst Name = txt_first_name
Alert users when assets are due to expire
Hi, Is there a way either through notifications or workflows to notify users when assets assigned to them are due to expire. I'm aware this can be done to notify technicians, can something similar be done through custom functions? Thanks!
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