Where is the $changelink variable getting its value?
In automation - notification rule -> Change we have an email template that gets sent when a change role is assigned. In the template there is a variable $ChangeLink that provides a URL for users to click on that takes them to the service desk login. This
How to move service catalog template to a different category
I have some service catalog templates I need to move to a different category. I don't see where I can do that. I'm using SDP 14303.
Application Monitoring through UID?
I apologize if this is my inexperience, but is there any way to perform Software Monitoring via PC AND UID? The reason I ask, is we have a few servers that users can remote onto and access software that is installed directly to the server. This in turn
experiencing problems with custom groups as a new target
Hello, it started today that we cant't add any more Custom Groups as targets for SW-Deployments (Configurations). The only thing we get is a sandwatch when entering the target field. Does anybody have the same experience today?
Help Card does not show automatically
Am I doing something wrong? When a Help Card is set for a template, I would expect this to be in an open state automatically? Instead it seems like the user is expected to click on a Help button, located top-right and out of line of site for the user
Mailbox is not accessible
Hi all, On the Incoming Mail Server Settings, there is error "Mailbox is not accessible : "Error while connecting to mail server.". In the meantime, mails will not be fetched in the mail fetching schedule." No issue on the Outgoing setting. i just recently
Masterclass 2024: Episode 10—Upcoming AMA episode with ServiceDesk Plus Cloud experts. Submit your questions now!
Hi everyone, We're excited to announce that the final episode of our Masterclass 2024 series will be an AMA (ask me anything) session with- 1. Sriram K S, global head of customer success 2. Kavin N U, regional manager - product support & customer success
Maintenance planning notification
Hello everyone, For a daily maintenance schedule, can we exclude weekends please? Saturday and Sunday or Sunday only? Thanks in advance Kind regards,
Good practice Password Policy 'Never allow reuse of password'
As a good practice I always state that passwords should never be reused (or similar) but in Password Manager Pro it is only possible to configure the password policy option "Password should not be same as last" from 1 to 10 (This is also for the "Password
Notification for support group
Hello everyone, We would like to set up a request for a group of people. When the request is sent, the members of the support group will receive the notification of the request. If anyone has any idea please? Best regards,
Notification when ticket is assigned to group
Hi, Is there a way to be notified with the in-system bell notification when a ticket is assigned to a group, but not directly to me as a technician? I understand that e-mail notifications is an option, but I would prefer to have this functionality within
SD+ Mail has stopped working after updating an SSL certificate
We are happily using an older version of SD+ and today we are having problems picking up the mail after updating an ssl certificate. Where can we find the relevant log files (presumably POP3 is one of them) so that we can troubleshoot the situation? The
RecoveryManager Plus rolls out build 6206
We are glad to release the latest version of RecoveryManager Plus, build 6206. Enhancement: The JRE bundled with the product has been updated to version 1.8.0_432. Issue fixes: Minor issues have been fixed to improve the security and stability of the
Field Lookups - MSG BOX alert if exists
Hi Is it possible to raise a message box if a value has existed in a previous ticket? For example - we have requests that have a custom field called 'Claim Number'. Is it possible to have the system check when a request is opened or edited to see if that
Listes actifs
Bonjour à tous, Nous sommes en train de remplir notre base de données "Actifs" sur Servicedesk plus. Et nous souhaiterionsa savoir s'il est possible de faire une extracion de tous les actifs, afin de voir les actifs qui n'ont pas encore de produits associés.
Report license software by site and custom attributes
Hello, I'm working to create a custom report with status of licenses: installed, purchaed, allocated, available... this is the query: SELECT "softl"."SOFTWARENAME" AS "Software Name", "softcomp"."COMPLIANCETYPE" AS "Compliance Type", "swmfg"."NAME" AS
ServiceDesk Plus hosted through Azure app proxy - mobile app login issue
With v14850, SDP supports Azure Application Proxy (with pre-authentication). However, login attempts with the Android mobile app (v6.0.4) result in the following error: "Azure pre-authentication details are not configured in the application. Please contact
Approving a request using API
Hello, I'm trying to use the API to approve a request but can't seem to get it to work. I have two use cases in mind that I'm developing, both of which are using the same request template with two approval levels. To explain context I'll briefly explain
November 2024 Patch Tuesday comes with fixes for 89 vulnerabilities including 4 zero-days
Hey folks, Microsoft's November 2024 Patch Tuesday has released updates for the four following zero-days: 1) CVE-2024-43451 Vulnerable component: Windows NTLM Impact: Spoofing CVSS 3.1: 6.5 This critical zero-day vulnerability enables attackers to capture
Postpone intervals
Hi! I'm configuring a new deployment policy for patch management. I want to allow the user to select up to 8 hours as an interval option. Currently, all I'm able to configure is 15 mins, 1 hour or 2 hours. How do I go about enabling the 8 hour optio
Build 14900 vs Build 14860
The readme currently lists build 14900 as the most recent build, but the service packs page only offers up to 14860. Was there an issue with 14900 and it's just not being recommended at this time? Or is this a problem with the service packs page?
Tracking hosted software applications
Hi there! My org just launched SDP Cloud and we're curious to hear how others are tracking hosted software applications like DocuSign that a network or domain asset scan would not pick up. We have quite a few hosted applications that we support for our
Non-Gregorian Calendar Support in Analytics Plus
Hello, I’ve been an ITSM consultant for various companies for many years, and I always recommend Analytics Plus software to all organizations. The issue I’m facing is that some organizations in Arabic-speaking countries use the Hijri and Solar Hijri calendars.
Creating Wannacry Correlation Rule
Hello I read this document: ransomware solution log360 it mentioned Wannacry detection way, but when i searched about wannacry in predefined correlation reports, it doesn't exist there: screenshot1 So, I have a question, should I create one for wannacry
ADselfserv password expiration notification
A completely stupid problem. Users who have already been disabled on the ad controller continue to receive password expiration emails. How to fix this?
Chat Support for PAM360 Launching on July 22nd, 2024!
Hi All, We are thrilled to announce that starting Monday, July 22nd, 2024, we will be rolling out chat support for PAM360, in addition to our existing E-mail and Phone support. You can access the chat support on the following web pages: PAM360 Help PAM360
Survey notification
Hello, We would like to know if it is possible to send a reminder notification to an applicant when he has not yet participated in the user satisfaction survey? And also to set a deadline so that the survey does not expire if the user wishes to complete
Edge Browser with Auto-fill breaks templates
We're getting reports from our users that the Edge Browser with "Save and fill basic info" turned On, does strange things to templates when they are being filled in. When people come to a text-field where they enter an e-mail adress, it seems like autofill
How to Break Up Large PST Files for Easier Without Losing Data?
Query: For a few days, my Outlook has been causing issues when I am trying to access PST file data. I am pretty sure this might be because of the large size of my PST file. Now, looking for simple tricks to split my PST file into several parts and reduce
Was the 'reply pop-out' fixed?
Hi, We put off upgrading our SDP version because there was a change that when you clicked 'Reply' it wouldn't appear in a pop-out anymore, and would only be shown within the same window. Was this ever fixed so that the new reply box would still appear
The "Run as Manageengine" button does not appear.
Hello, After creating a privileged application list, I cannot deploy the policy. Since I cannot distribute it to user computers, the "Run as Manageengine" button does not appear. It was working before, but I started experiencing this problem after updating
Fallo al cerrar una incidencia
Cuando cambias el estado de una incidencia a Resuelto o Cerrada da el mensaje de error de "Solucitud actualizada" pero sin embargo se mantiene el estado en "Asignada". Solo me pasa con una solicitud y no encuentro el posible fallo, he probado a reiniciar
Launcher
1. We are planing on making a switch from Intune to ManageEngine. One tool i had with Intune MDM was microsoft launcher to have only apps i desired display on the phone. Does Manage Engine have launcher app or an app that is compatible with Manage Engine?
bcc and send to a third party
Can we have the option to bcc (in a message/reply) and also an option to send an email to a third party from the request. On occasions we need to bring people such as the ISP or a cabling company into the request and that would be useful. At the moment we hit the reply button and change the email address. Multi technicians to a case would be useful. Today I took over a request from a colleague who was out on site so I changed the technician to me so that I would see any incoming emails (in my open
How to see which version of PMP is running on server
Hi I can see that 32 bit version of PMP will end soon. Now I'm not surte wich version of PMP that is running on my 64 bit windows server. How to detertmine the version 32bit or 64bit.
Change calendar
How do I add the change calendar to the self service portal for my users? I want them to be able to see the change schedule.
Requester Homepage Customization
Hi I have created another page in the Requester Homepage Customization section as there are some good tools that have allowed me to create a hyperlink portal to different places. Is it possible to hyperlink this page to a button on the current requestor
Log360 Cloud: New features and enhancements
The latest release of Log360 Cloud includes the following new features, enhancements, and usability improvements to strengthen your security operations. New features Dark web monitoring Proactively monitor the deep and dark web for leaked credentials,
Issue when copying file to AppData folder via File Folder Operation
Hello, I am currently having a problem with copying a file to the AppData folder for users via File Folder Operations when installing a package via ManageEngine. The installer for the .exe runs without issue and I am able to copy the required file to
Experiencing issues with sending report from SDP to email
Hello team, We are currently experiencing issues with sending report from SDP to email and also scheduling reports is blank data. ServiceDesk Plus (Production) Current Version: 14.8 Build 14850 ServiceDesk Plus (UAT) Current Version: 14.9 Build 14900
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