Problemas para configurar el correo de la empresa con el Servicedesk plus
Buenos días , desde Venezuela, estoy utilizando la version gratuita de ServiceDesk PLus, pero tengo un inconveniente encuato la configuracion de la cuenta de correo de la empresa con la el servicedesk, no logro hacer que cuando un usuario cree una incidencia le llegue la notificacion al correo y me llegue la notificacion a mi en el servicedesk. no se si es problema de configuracion o hay que habilitar algun puerto quisiera saber como hago para configurar el oficce 365 al service desk ya que cuando
Servlet API Question.
Is there any indication of when the deprecated Servlet API is going to be pulled from the Service Desk Plus application? and as a follow up to this, what revision is it? Jeff Day
Page Layout does not persist between sessions
The "Page Layout / NOC Screen Alignment" feature doesn't seem to persist between User sessions. I have to reset the alignment to "Wide" each time I close and open the browser window.
Remove IPs from scan list?
At one point someone decided to scan a whole range of IPs, most of which are either unused or are devices we don't care to scan. How Can I remove them from the scan list? We would prefer to perform a Windows Domain scan only, not by IP. Thanks, Mike
Customer disatisfaction report
Hello All, I am trying to create a customer disatisfaction report that show only customer surveys that are less them stellar, but everytime I configure the report I get duplicate entries. Has anyone set one of these up before and if you have how did you get rid of the same line showing over and over again. Thanks Colby
New update for Free Windows Admin Tool is released !
Enhancements : New Tool - Free Remote Control Tool is now introduced. Version : 3.0.11 We are pleased to announce a new update to Free Windows Admin Tools which includes a Free Remote Control tool, added to the list of 14 existing tools. This tool helps to take control over a remote computer for troubleshooting. Highlights of this tool: Troubleshoot computers across domains. Computers can be taken for remote without the help of any agents. Files can be shared between the computers. To download
Scan this System - IE vs. Chrome
I've noticed that if I sign into SDP within IE, I can see the "Scan this system" icon. When I sign in with Chrome, I do not see the icon. I didn't initiate it as I wasn't sure what it would import and where. 1 - Since I'm OnDemand, should I see it at all? 2 - What would I get with this, and would it overwrite anything I would bring into the system? I have a "test" site I created as I don't want to bring anything or mess anything up in our Production system when we are working on that - but it's
Close request
good day A requester sends a helpdesk case. It is assigned to a technician. Technician resolves it. An e-mail is sent to the requester with the resolution along with the link to close the case. If Requester is not satisfied, he can reply to the e-mail so that the case is re-opened. (and add cc) However this e-mail is going to contain the link of closing the case. This is allowing the technician to close the case. And the helpdesk case log will show that it was closed by the requester and not the
Unable to connect Application Manager with Op
Hello, I added MS SQL servers in ApM and that's works fine, the monitoring is correct. Also, I added the server in the Op for monitoring the CPU, etc. Who I connect the reports from ApM in the Op? If I clicked on the "Applications" tab, in Op, and I add the MS SQL, it doesn't work. Is it a form to connect automatically the ApM for, when I access from Op, and I click on the 'Applications' tab, it show me the MS SQL? Thanks, Jordi.
cannot delete import log application
hi admin, i added import log application to ELA, but now i cannot delete this import log. pls help
Show all supressed devices
Hi, I was wondering if it is possible to list all the devices with "forever" suppressed alarms in OPmanager. Some report or DB query? Regards, Ivica
SMS Dose Not Work
Application Manager's Tomcat server after changing the server setting to SSL
Hi , Seems that after I switched the Application Manager USL to https , it cannot seems to detect itself. Which is of course , strange since I can login to the server. Pls assist. Thanks
Reports with Division
Hello I need to write a query report for Received and one for completed request for the month and quarter based on our divisions. We have our department field populating department but I want to report on the level below - currently its populating from AD but there is no standard fields available for Division. Can anyone provide me with a sample query report please
SLA Escalation stopped working
Recently upgraded to 9301. And now level 2 escalations don't seem to be working. The only change we made is upgrading to the latest build, all other notifications are working except escalations, escalation 1 to $ticketowner seems to be working. Please help.
How to map CSV data field to sysDescription field
Hi, I have one access point that scanned and filled sysDescription field automatically. Now I have some access point that not support SNMP. I listed these in CSV file, but I don't find sysDescription field on mapping action. What should I do? Thanks
query re: laptop / desktop asset classification
In Assets module, there is CI category "Workstation", which is also split onto "Laptops" and "Desktop" computers. After scanning PCs (using the asset explorer eagent) they are by default classified as "Workstations". Is tehre any automated way of splitting them beetween laptops and desktops, or this needs to be done manually for each PC? /Mar
Unable to view or create any tasks
Since upgrading from 9232 to 9301, I have been unable to do anything related to tasks. The primary task list shows all existing tasks, but attempting to view a task brings up the "Task details fetched successfully" dialog without actually showing the task. In the request tasks section, I am unable to create any tasks, the "New Task" button simply does nothing. This is also true for any place where I should be able to create them. Within the service request designer, the tasks component isn't even
Change Workflow Configuration - Unable to Configure "Reject"
Hello, I'm unable to see the "reject" status under the submission stage while configuring change workflow. This repeats throughout the stages, e.g. while configuring "reject" under planning stage, the reject option is missing from the "Move to stage & status" drop down. Can someone please help me?
Additional Field added to Incident Template
Hi, I would like to have a Field that I added to a new Incident Template pull from the list of Requesters we have in Manage Engine like it does when you choose "Name" in Requester Detail Field. I have created these fields: see picture attached new fields.png I want to use some format like this: see picture attached ME Requester.png Thank you
Installation Problem
when i try to install the manage engine application i got the below error Error Code: -5001 : 0x80070002 Error Information: >SetupNew\setup.cpp (142) PAPP: PVENDOR: PGUID: $ if any one can help regarding this issue
Technician notifications not working - can you disable or modify intelligent notification
Hello after reading the forums and online I think I'm suffering from intelligent notification Here's my problem ( ServiceDesk 9.0 Build 9040) My technicians get notifications sent to them when a ticket is assigned to our group and when a ticket is updated. My end users get a notification sent to them when their ticket is created and when its closed. When the technician does a 'reply' from inside the ticket, the end user gets the reply. However what I'm missing is: My technicians don't get an email
connect to mysql database on remote machine
i need to connect to the database from my machine but the database is on the server i have setup an ODBC on my machine but i get the error [MySQL][ODBC 3.51 Driver]Host 'infosysws09.lds.eur.wwkpgraphics.com' is not allowed to connect to this MySQL server i know that on the server i need to give my machine priveleges to access the mysql with mysql.exe but i dont know the code that i need to enter. if anyone knows what i should enter to give my machine priveleges i would be very happy oh and the server
Project and milestone closing rules
I would like to set rules for project closure to ensure that all tasks within the project, or within a milestone are closed before the project or milestone can have a status of closed.
Report Creation in ManageEngine ServiceDesk Plus
Hi, I am having a tough time creating reports. The 'Custom Reports' wizard you have is severely limited in that you can only select a certain area for report creation. For example, I am trying to create a Microsoft Compliance for our company. For that I need to filter all computers, servers, virtual machines that have Microsoft products, I also need to have processor info for each. This is not possible using the wizard in its current form. So that leaves me with the query report. Now, I will
Manage Engine Scheduler
Hi, Is there any method / configuration, that I can apply on manage engine, to completely stop the requests being assigned to a technician who is on annual leave or sick leave? Note that we use manage engine Build # 9227 Waiting to hear from you, Best Regards, Wassim
field & form Rules
Dear Support, can we make one Field to appear for one technician only while creating or editing but note that the other technician will not be able to access to that field
Autofill Group on Technician select
Is it possible in a Request, when I select I technician, auto fill the GROUP field with the group that technician belongs too? How could I best pull this off? Is it even possible? Thanks
Implement Network Access control
Is it possible to use Password manager pro as network access control ?
adssp.common.text.message_failed
Dear Team, I got attached error massage when sending test sms. Pls check and give me a solution. Thanx
Where do you install ADSelfService Plus
So this is a super simple question but for some reason I'm not understanding how ADSelfService is installed Do you install the Software on your domain controller/some other server and clients access the web portal? or Do you install the software on every client's machine? Option two doesn't seem right, but I can't find instructions explicitly saying to install the software on a server. Thanks.
Email message to site technician about new request from his site
Dear, how can I setup SDP so it will send a message to site responsible technician when there is a new request made from this site users ? I don't want to put him in the "general notification" field to avoid informing about every request even from other sites. Thanks
Restricted Access
Hello, I am getting a restricted access error from students who are enrolled and from those who are not enrolled. I can not figure out why both are giving off the same error.
Domain Users can not change passwords
I can change my password as a domain admin, but normal domain users can not. They get the following error:: Change Password Failed 1. Incorrect Old Password 2. Password chosen failed to meet any or all of the standards stated below: Minimum Password Length: A longer password is required. Password Complexity: Password should be a combination of alphabets & numerals. Minimum Password Age: When set, you cannot change password for specified time. Password History: Reuse of old password(s)
Some users not receiving email reminders
Some users do not receive email reminders, in audit reports I am seeing following: "Illegal semicolon, not in group"
Cannot change font for "Sign in" Box
I have set the font for everything to Arial but I cannot seem to make it work that the "Sign in" Box shows anything than times new roman. Which file do I have to alter to set Arial? With the developer tools of the browser I see that there is: <style> .fntFamily{font-family: times new roman,times,serif;} .fntSize{font-size:12px;} .common-textcolor{color:#e2001a !important;} .common-bgcolor{background:#e2001a !important;} .common-bordercolor{border-color:#e2001a !important;} .adsfntFamily{font-family:
NBD Next Business Day SLA as an Automatic Option.
Hi, I use Service Desk Plus MSP, and i noted that NBD option is missing on the SDP-MSP. As NBD (Next Business Day) SLA is not very common in internal IT is very common on vendor contracts. Today every ticket that arrives on SDP-MSP Service Desk have to edit the SLA to match the end of the next business day, this means that all agents have access to change the SLA making this workaround one dangerous option. NBD states for “ Next Business Day .” This means that if a Request is opened one day at any
Is ADManager Plus compatible with DUO for 2-factor authentication?
My company currently uses ADManager Plus to enable remote users to reset their AD password. It sits behind RSA 2-factor authentication on our VPN. RSA is currently not integrated with AD. We are replacing RSA with DUO for 2-factor authentication. Does ADManager Plus integrate with DUO for 2-factor authentication?
How can you identify the source of a software uninstall that was not requested or initiated by an Administrator
Encountered multiple computers that had Office 2013 uninstalled for no reason or scheduled event. The logs show Desktop Central initiate the uninstall, but no additional information was provided.
Not showing up failed logins
Hi, I have installed the free version of EventLog Analyzer on a new a Windows 10 desktop to monitor our Hyper-V servers. I've now noticed that if I get my password wrong when logging into the server, it does not show up in EventLog Anayzer, neither under Home>Devices>Failure Events nor under Compliance>Unsuccessful Logins. I had been using an older version of EventLog Analyzer previously on a Windows 7 desktop and it did report on this correctly. Eventlog Analyzer does seem to be connected fine to
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