We have about 15 categories - not a whole lot really.  However, our Sub Categories and Items are getting quite lengthy.  Is there a way when logging a ticket to bypass the Category and just type in a Sub Category or Item - allowing that to fill in the other related fields?

This might be easier, especially if you know the Item, to be able to just type it in and when tabbing off that field, have it autofill the Category and Sub Category fields.

As an example:

Category: Desktop

Sub Category: Producitivity

Item: Excel

In this case, I'd just like to select or choose Excel and be done with it.

Wasn't sure if this option already existed or would be a Feature Request.