Create groups and then add users to them?
I'm in Higher Ed environment and I'm looking to maybe use ADManager instead of something like Microsoft Identity Manager to automate Group membership. Our DBA can retrieve courses and their students (including their sAMAccountName) from a SQL database (the Student Information System). Should I have those dumped to a csv and then with ADManager, would it be able to create them and then add the users to them? Then periodically, we'd need to remove students from them. So I'm wondering if it's best
Stop Importing VM's into OpManager
I have 12.2, and set up my Virtual Center for VmWare. (not hosts). There are quite a few machines on there that I do not want in OpManager (VDI, workstations, etc) that OpManger keeps importing into the configuration and violating the license. How do I make it stop importing all these unnecessary machines? Thanks! -Chris
reports not working
I setup reports to send me via email evry day at 5pm but I did not recive any reports todya. Yesterday I had reports how do I get to work again.
Requester Details does not show for Requester
Hello everyone, On our old version of SPD (8.2.0 Build 8201), the requester are able to see their details and that's great. However, on the new version (9.3 Build 9302), it no longer shows for the requester. On both versions, the technician are able to view the requester details. Here is how the technician sees the requester and the details (and how it should be): So my question is, how do I enable for the requesters to see their own requester details just like the technician's view?
errors after upgrade 9302
i have some issues after upgrade 1. can man new task from incidendt. buttom not working 2. cant close the request from mobile applications on iphone and ipad. status dont change
question about eventlog analyzer
I have eventlog analyzer and syslog forwarder on separated machines. I use VDS port mirroring for traffic mirroring of eventlog analyzer to syslog forwarder. I use syslog forwarder for forwarding syslog traffic of eventlog analyzer to a syslog collector. I add server ip of syslog collector and eventlog analyzer. I see traffic of eventlog analyzer by wireshark to syslog forwarder but i dont see traffic of syslog forwarder to syslog collector. it means syslog forwarder cant send syslog to syslog collector.
NFA 10.2.5 How to delete old data?
I want to delete old data, but i don't want erase my configuration. That is possible to do it?
KPI Report
Hi All I was wondering if someone could help me. We are using the ServiceDesk Plus application and I have been asked to produce some monthly reports. Could you advise if it is possible to produce a report which displays the following information Average time to close a ticket Jan Feb Mar Incident Request no of tickets closed (average time to close) no of tickets closed (average time to close) no of tickets closed (average time to close) Service Request no of tickets closed (average time
Import Photo Automation - No users with missing photos report
Hi All I have been trying to setup the new photo import automation but I only want to import the missing photos daily and import all photos once over the weekend (to catch any updated photos). I would have thought that with the arrival of the photo import automation that the 'users with missing photos' report would be available to the automation? Please correct me if i'm wrong (I could be doing a man look ). If it's not a case of me missing the blindingly obvious has anyone any ideas how I can achieve
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NTFS Modify Permissions not working
This is the folder structure I have Year Client1 Subfolder1 Subfolder2 Files Client2 Subfolder1 Subfolder2 Files Client2000 Subfolder1 Subfolder2 Files In the Program I used modify NTFS to remove inheritance from Client1, Client2, Client2000 Then Added Domain Users This folder only (Read Rights) Added Domain Users Subfolder and Files (Full Control) It says it completed
can't open "Community" frame in 9.3.01
Have you changed anything in forum that it is not opening right now, see the error message we got. FYI: it works OK when opening "Cummunity" in new window.
Query
Hi, we need a tool to manage the passwords for our servers and the VPN connection we don’t want to share the VPN connection passwords with our support team we will keep these information only with Admins Can manage engine password tool help us for this purpose. Best Regards, Hani M. Nasif Systems Engineer Mobile : +966 550184521 Email : hnasif@trust-arabia.com www.trust-arabia.com
Automated Password reset that makes sense
We like the function that creates a automatic password, however whenever we have to use the password it is killer that the password is so hard to remember. Is there a way to have it create a password that is difficult, but easier to use when you need it. Something like a complex, but pronounceable password. Ex: 4Score&20yrsAgo
Internal Communication Ports
I see there is a NMSSocketPort and NMS_FE_SecondaryPort . I'd like to understand what sort of communications take place, and is there any way I can capture this network traffic?
Application Manager Does not Start...
Hi, The Application Manager does not start. I am getting the below error: The description for Event ID 0 from source PostgreSQL cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event. The following information was included with the event: pg_ctl: PID file "C:/Program
HOW TO Bind to dedicated IP address
Hi Team, I'm trying to configure ADManagerPlus, ADSelfServicePlus and PasswordManagerPro to use dedicated IP addresses and all use HTTPS/SSL. I appear to have successfully configured PMPro however the ADManager & ADSelfService refuse to cooperate. I've attempted to edit ..\conf\system_properties.conf and added the line bindaddress=<ipaddress> without success. Plus the access_log.txt files show a lot of these errors when I configure the IP binding "- /servlet/ADSMServerStatusServlet C75AE9F78FB7E77EA705B3F159042DE9
File Server Auditing - problem with #
Can anybody confirm that File Server auditing in ADAuditPlus has a problem with a folder named: # Organisation When we analyze a folder for the report "successfully file read access" we can't get any informations about that folder. We suppose, if a folder named # Organisation is inside a folder structure FileAudit has problem to log changes in this folder. Thanks in advance Patrik
Hiding unpicked selections in Service Catalogs
I'm not sure if this is an existing feature, or an enhancement request: We have some Service Catalog forms that have a lot of resource questions in them. As the requester selects certain fields, the fields become visible. This works well for the user, as they don't need to see unnecessary questions. However, after the form is submitted, and the Help Desk opens the request, they see every resource question and field (even the ones that were not selected). They need to then scroll through this lengthy
Opmanager 12.2 Database Repair
Can someone tell me how to run a PGSQL repair in version 12.2 There doesnt seem to be a repairdb.bat file anymore. Thanks Sys Admin University Hospitals Bristol NHS Foundation Trust
Error when load MIBs file
When i upload MIBs file into Opmanager is success but when i load MIBs file there is error. Please tell me why and how to load file MIBs. P/S: I send you error image and MIBs file Thanks.
OpManager Probe server requirements
Hi all, What are the HW requirements for a W2012 probe server (cpu, mem, etc.)? Kind Regards Roger
Sending SMS alert messages
Hello, We have implemented Opmanager around a month ago, everything is working fantastic and the setup for email alert is simple! I also want to setup alerts by SMS, i registered a clickatell account and put in the user and API settings in Opmanager. However when I make a notification rule and i click on test, Opmanager freezes for about a minute but nothing happens and no SMS messages are sent. Can someone tell me what i am doing wrong? We are running the latest version of Opmanager
Form Actions based on Approval Status
Is there a way to have a Service Request close if the approver has denied the request? We have a service request that needs approval before we can process it and if it is denied we would like to automate putting in a specific message for the resolution and then closing the ticket. I have looked at the Field & Form Rules but I can't choose Approval Status for event or condition and I don't know if a script would be able to do this. Thank You
opmanager - device icmp monitoring
Hello, Can you tell me how frequently is Opmanager ver 12200 doing icmp polls to network device and how many icmp checks is done in each poll ? How are calculated reports/statistics of Devices by Response time ? min,max,avg of what checks ? How Opmanager gets the value "Response Time" in the monitoring device screen ? Is it via snmp ? if yes which OID ? thanks in advance
Can i put the new change request template into the general request template page?
I wanted to allow my customers when they access the ServiceDesk plus portal to have the option to submit a new change request. Is there a way to get the "New Change" template added to the basic request template page? We have many users who submit changes and they are not technicians. If anyone has done this or knows how to do this I would appreciate hearing about it.
Using an external Postgres DB with ServiceDesk Plus MSP?
Hi, I'm a sys admin at a company that uses ServiceDesk Plus MSP, using a Postgres DB that's local to the server from which it runs. This is 8.3 build 8310. What we would like to do is have our system use an external database - ideally Postgres running on Amazon RDS. Is this possible? If so, please can someone point me in the direction of how this can be achieved? Obviously we would set up the external database endpoint, usernames and so on. We would need to migrate the existing database across to
Integrating ServiceDesk Plus MSP
Is it possible to integrate ServiceDesk Plus MSP with Desktop central NOT MSP ?
Is there a way to prevent duplicate tickets from vendors for same fault ID?
Dealing with automated vendor responses we end up with duplicate tickets regarding the same issue/fault. The vendor tickets can be merged manually bu using the vendor fault identification but this is time consuming. Is there a way for vendor replies to be attached automatically to the original ticket with that vendor ticket number?
assign Tasks to Request Template
Does SupportCenter support an inherited task option for request templates? On Servicedesk Plus, there is an option after creating an Incident Template to add tasks. In the latter example, our IT department uses this feature as a checklist for several repetitive templates.
Auto-generated sequential value upon field activation
I am looking to generate a seuqential value in a request when a particular field is set, so in the attached image when the RMA Required is set to yes the RMA Number field is populated with the next incremental number in sequence (i.e. the last RMA number generated was 99, I would expect the field to be populated with 100). Is there anyway to achieve this in SCP, or can I use API to connect to the database and execute an SQL script to generate the value and then use JavaScript to then set the field
Variables in Reply Template
This would be really handy. They already exist in the notification temples, however having access to the variables in the reply template would help to standardise communication from the Service Desk to the clients. eg: ------- Dear $RequesterName, My name is $Technician and I am handling your service request. I tried calling you on $RequesterPhone, but was unable to catch you. Please reply to this email with your preferred contact details, plus any extra information you may have that might help me
Layer 2 Discovery cannot run
Hi Picuture below shown it cant be click anywhere in discover button anyone?
Communication Plan for Changes
Hi, We have a standard communication template sent out in advance of Changes being implemented. Is there a way to add this to the Change in SDP, perhaps under Planning, e.g. as a Communication Plan tab? Thanks in advance.
problem with ssl certificate
Hi! I have problem with ssl certificate (with asterisk) on my SDP. from desktop browsers its working correctly. but from mobile browsers (Adnroid and iOS) - I receive an error (red exclamation mark with strikethrough "https"). if I use android or iOS app - I signing in correctly, but when I open any ticket, I have receive a error "SSl certificate is not valid". how can I fix this?
Website details do not match installer details
Hey, When viewing the website it lists that 2 techs - 250 nodes is free for all different versions. https://www.manageengine.com/products/service-desk/pricing.html However, when running the installation you can choose between the different versions and standard lists 5 techs unlimited professional list 1 technician and 25 nodes enterprise lists nothing Is the website accurate or is the installer accurate? Thanks! Dom
Html comments
We are not able to write a HTML comment in an incident. If I write something like in a ticker For resolve the problema you need comment a property line like <!-- property name --> Then this <!-- property name --> not appear in service Desk Regards
Software Deployment fails on 32-bit comptuers
We have recently begun deploying Office 365 to the departments within our company. We are doing it one department at a time so that we can tackle challenges as the come along. A couple of weeks ago we deployed it to one of our departments that ended up still having a 32-bit computer in use and even though Desktop Central showed that the configuration deployment was successful, it completely failed to install the program onto the computer. The reason Desktop Central showed that it was successful is
Auto Assign Approval Rights to AD imported Requestors
I am looking for how we can auto assign approve rights for requests to requester accounts automatically based on an active directory attribute such as reporting to or job title. Can this be done?
Troubles with getting a configuration to install software on a 32-bit computer
We have recently begun deploying Office 365 to the departments within our company. We are doing it one department at a time so that we can tackle challenges as the come along. A couple of weeks ago we deployed it to one of our departments that ended up still having a 32-bit computer in use and even though Desktop Central showed that the configuration deployment was successful, it completely failed to install the program onto the computer. The reason Desktop Central showed that it was successful is
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