Field/Forms: Verify if two fields match
We'd like to have a form where users enter a website url to be updated. There would be two fields for the English version and French version. We'd like to be able to check if the English and French entries match and if so, prompt the user. SD 9217 Enterprise MS SQL ------------------------- Canada
Deny Technician to Resolve request Opened by Him/her
Dears , How can I disallow Technician to Resolve a Request in case he is Openenig This case. Thank You
Custom report
Hi, I want to create a report from a bussiness view's servers. I need the perform structure, like CPU utilization, Memory, etc. for each server in the bussiness view on one month period. Is it possible to get them in one report? Or I have to schedule the report daily and copy the data to a personal excel? I see in one topic ( https://forums.manageengine.com/topic/custom-reports-1-8-2011 ) that they use a SQL query. How can use this query? I need to access into the server or can I do directly from
Custom Field - Send message
Hello, How can I configure the custom fields with the message alerts? I create some custom fields, and I put the information in one server, for example: The custom fields are activated: But when I receive a message alert, the custom fields doesn't show the values. How can I configure correctly? Thanks, Jordi.
Announcing the release of FileAudit Plus' latest version: Build 4120
Dear All, Greetings from ManageEngine FileAudit Plus! We are delighted to announce the release of ManageEngine FileAudit Plus' latest version: Build 4120. With latest build 4120: View share & security permissions, properties of configured files/folders; with the ‘Permission’ and 'Properties' reports respectively. Other enhancements and fixes have also been made to enrich your experience, please find them below. With FileAudit Plus: Audit and analyze file/folder access in real-time. Identify stale,
REST API - Get product from CI-type
Hi We have a powershell function (invoke-restmethod) to get asset info but we're unable to get Product. Is it even possible? Now we just get name and type and what I can see we can also return Place, Description, PurchaseDate, SerialNumber, BarCode, WarrantyDate, ExpiryDate BUT NOT Product
Please tell me the contact password policy.
Hi, When creating a contact in Support Center Plus, what is the policy for password setting? Best Regards,
Enabling SSL on OpMan v12
Hey there I've tried to look for How-To docs online but can only find old ones - is there an updated doc on how to enable SSL on OpMan and AppMan probes? Thanks in advance, Mat
Product = Support Center Plus Category = REST-API Itegration Item = updateRequest Operation
Hello, I have integrated updateRequest REST API operation and works fine until I want to clear (delete content) a field that I have defined in a template (this field, is our own extension of the request). The url for the request is http://rsesdplabo:8080/api/xml/updateRequest ... rsesdplabo=Our Server name ... it doesn't matter In the BODY of the POST message I am writing this content: OurFieldName=+&apikey=D4.....68&id=55 apikey = as usual id = Request Id OurFieldName .. is our own field defined
AD360 - Build 4109 unifies Active Directory and Office 365 reports in one spot
Hello Everybody! We are happy to announce the release of the latest build of AD360 – build 4109. The highlight of this build is the all new Reports tab that unifies Active Directory and Office 365 reports in one spot. Features: Unified Active Directory and Office 365 reporting: Get access to reports on both on-premises Active Directory and Azure Active Directory in one spot. Enhancements: Employee Search now works with the flat UI of AD360 and also neatly sorts the results based on users, groups,
SDP request feature
Hello guyz, I am facing an issue in SDP where by user ask if they are not satisfied about the reply of their request.Is there anyway that they can get a link in the reply-email(that the technician has sent) of their previous request in order to reopen it? Kindly assist Regards, Brian B.
NetFlow Analyzer 10
Hi Guys Can someone please advise on issue with Maximum utilization over 100% error on NetFlow Analyzer version 10.2.5 Build number 10250. Link speed is configured correctly on NetFlow, Cisco Router and active timeout is set to 1 on the Router, SNMP community string is also set the same from Cisco Router and NetFlow.
cisco device monitoring snmp/icmp
Hello, Can you explain how opmanager build number 12200 gets following statistics or reports ? in the widget "Device by Response time" how frequently is doing checks and how many in each poll ? is it via icmp or snmp ? is the min/max/avg value calculated based on the widget time range ? Dials in the monitoring screen of cisco device How gets "Response Time" value ? Is it via snmp ? which OID ? Does it depends on the device polling interval ? Does it represents
ServiceDesk Plus 9302 Released
Dear Users, SDP 9302 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9302 SD-63979, SD-65613 : Unable to login to the application in certain scenarios by multiple users with same login credentials when 'Keep me signed-in' is enabled. SD-65786 : Unable to access the Purchase module after migrating to 9301 in some environments due to the additional fields configured previously before migrating. Please
Autofill Requester Details on all New Requests
On all new Requests, we would like the system to autofill the requester details with the details logged in user. This is working well on Incidents but new Requests requires us to select the Requester. Any solution to turn off the requester and let the system use the login user as requster. Currently the requester details also cannot be deleted
Drill down different for me and users
So if I make a dashboard, or even a report, share it with everyone, enable drill down or "underlying data", the users CAN see some data. When I click on a report, I see all the data for that record, the users just see the fields that make up the report (I think). How can I enable them to see more data when the drill into a report? Thanks
Unable to view schedule report in Reports module
Hi Support, I'm unable to view or stop one schedule report in reports module How can I view even I've login as administrator Regards, Vincent
Can manageengine track all the approval which he or her approved?
Hi Support, I've got an issue here. There's a requester at my end here having issues to view her approval even manageengine showing she still have pending approval. Is there a option to trace which request that been approve as well Regards Vincent
Error when load file MIBs Juniper
Dear Support, I upload MIBs file of juniper success but when i load file it there is error bellow: Error parsing MIB:juniper-mibs-15.1X49-D70.3.zipException while loading MIB:Not a valid MIB file : E:/OpManagerProbe/./mibs/juniper-mibs-15.1X49-D70.3.zip Please Support me how to load MIBs file. P/S: I send you MIBs file and image error. Thanks & Regards.
Additional Levels of Organisation
Our current organisation structure is: * Teams * Departments * Directorates * Organisation We are looking into automating the approval workflows but so far our particular org structure doesn't fit into the SDP org structure. The only way I can see currently is to use the following: * Teams = Departments * Departments = Sites * Directorates = Regions * Organisation = Organisation The problem is that communicating this to users, requester's and technicians would be a massive pain as it is very counter
Scripting multiple columns in Service Catalog description
We have a user transfer Service Catalog form where the requester enters information on the employee (name, title, location, applications needed, etc). When the form is submitted, there is a rule that compiles the information in the form and populates the Description field as an overview of the form information. We use the cs.setdescription method for this and the information is displayed in the description in a single column. USER TRANSFER REQUEST: User Information: User Name: Dave TestUser Go-Live
Asset Licenses
According to my License information I have 975 assets. Does that number include only IT Assets which are active (in Use, in Store and in Repair)? or does it also include those assets that are Decommission and Disposed? Do Non-IT Assets also hold a license?
Auto assign technician to a request if they reply to a request that is not assigned
Hello, I would like the ability to auto-assign a technician to a request when they reply to a request that is not already assigned. Can you please help me achieve this? Regards Mark
How to upgrade to the latest version
We have Opmanager enterprise, the version is 9101, this version use the Mysql server. How to upgrade to the lastest verion? Thanks! Caijun.Luo
workstation is given hostname "no_computer_name. ..."?
We noticed that one of our worstations is not being scanned correcty. Each time after scan, the hostname appears "no_computer_name. ...". Please note that re-installation of AssetExplorer on concerned workstation doesn't fix the issue - same problem appear. Also, note that after correcting manually workstation name / serialTag in SD+ Asset, the host name is again revert back to "no_computer_name.mydomain.com" after asset scan. /Mar
Remote desktop blocked, it can't verify the publisher
Remote desktop Java Blocked
Time of day SLA
Can a different SLA be aplied when tickets come in at different time of day? for example: a request comes in between 8 and 10 am, a 4 hour SLA is applied one that comes in between 10 and 11 am, a 3 hour SLA is applied, etc.
Force Enrollment Script
I recently updated to Build 5325, prior to the updated I did not have the Force Enrollment using Logon Script feature enabled. After the update it somehow enabled this feature changing the Logon Script field in Active Directory for 3000+ from its original entry to “ADSelfService_Enroll.hta” causing a major issue. I would like to know how and why this occurred when this feature was not enabled in the first place. Any insight I can provide to my leadership team would be appreciated.
Scan Vendor Barcode Issue
When trying to add new assets by scanning vendor barcode (Assets>Barcode>Barcode Generation>Add New assets using vendors barcode) I fill in the information and scan my barcodes with a scanner. When I click on "Add Assets" I receive a "Please scan barcodes" error on the box where I already scanned the barcodes. Has anyone seen this before? Is there a resolution for it? Below is a screenshot. Ryan Merkl Sr. Systems Engineer Underground Construction Company, Inc.
Description in approval requests
Hello, I have this query in MSSQL that reports all approvals and the approval details. Is there a field that could be added that shows the original description when the approval was created and sent to the approver? We go through a lot of audits, and the approvals work well, but there is no context as to what each approval is for. I know it is captured in the Conversations, but can't find a good way to pull that detail into a report. We are on SDP 9117 with MSSQL Thank you. Dave SELECT wo.WORKORDERID
Dashboard widgets
Hello - I love the new dashboard updates but how do you delete a widget from your dashboard? Thanks - Scott
how to prevent technicians delete their assign task
when i assign task to technicians they easily delete that . and i cant follow project (excuse me for bad english)
SQL Query question
Hello, I looking for information about maintenance problems, and I see that I cant execute some queries for solution this. When a schedule maintenance finish, some devices don't change to clear state. Well, the queries are: delete from ElementsOnMaintenance; delete from MaintenanceStart; What are this queries? It delete all the schedules maintenances? Thanks, Jordi
AVC configuration for Cisco ASR IOS-XE
Can someone share me IOS-XE AVC configuration ? for Netflow Analyzer
Filter by Week uses Fiscal Year?
So it's currently March 1st (almost). If I have a report for this year where i want to see more than just month/year and less than full date, week would seem to be a solution. And although I get 9 weeks of data, the week numbers are from 26-35. Digging into this, those weeks are from the fiscal year starting July 1, 2016. I would rather see the current week numbers from 1-9. Is there a deeply hidden setting that forces week count starting from Fiscal year or is this like a bug? Not a deal breaker
Preset group to assign certain group after saving incident been assign to other group
Hi Support, I'm having some issue with my incident template. I've preset the group field to desktop-support in incident template. But after saving the group been assign to application team. Regards, Vincent
Pushing out just the latest patch for a product?
We're just testing out Desktop Central. We're having an issue pushing the agent out via the interface (Unable to get the Agent Status. Operation timed out - logged a call with support a few days ago and still nothing back) But my main query at the moment is this - can you just push out the latest update for a product? For example I've added the agent to my PC manually and have patched it remotely, but Adobe Standard has several updates to be applied, but they only get pulled down one at a time and
Service Desk Plus slow in loading
I don't know if this has been asked before but since the company I work flow upgraded fro version 8.2 to 9.2, ServiceDesk has been extremely slow when logging in and out. Once logged in, the application is quite fast. The issue doesn't seem to be network related as other applications are loading fine. Is there any performance tuning that I can try to do?
OpManager Internal Communication Ports
What are the internal communication ports used for in OpManager? There is a NMS_FE_SecondaryPort and NMSSocketPort. I'd like to understand what sort of communications take place, and is it possible for me to capture the traffic that travels across these ports?
Database encryption on different server
Hello everyone, I want to set up a server to test the latest updates of the pmp. After I installed the application and restore the database the server failed to start. First it wont let me restore the instandbackup neither but after I close all PostgreSQL processes I could install it. This dose not help and my application still wont start. I´ve read that the database is secured with an auto-generated password. So I copied the necessary files tho the new server and try to start the pmp....unsuccessfully.
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