Hi,

I am hoping to create a small number of "ongoing tickets" that will be added to regularly over a long period.

These will not be user created incidents but specific items that we want to be able to track that will require multiple parties all remembering the request ID to include in the subject line of E-mails to ensure that progress logged.

Our current range of request numbers goes from 19000 up to 24823.

These manually created request ID's would ideally have numbers that are completely different to this sequence.

REQUEST ID = 111, 222, 333, 444 etc would be my first choice

If they need to have the same number of digits as the "live" sequence then 55555,66666,77777 would also be acceptable.

Is it possible to create these either at the back end or by altering the numbering sequences temporarily to create the new reference and then reverting to our normal range afterwards ?

Thanks,

Andy Hartwell