Hello.

    1. I have a ServiceDesk server version 9.3.9300 installed. It enables support for the LDAP server. The server LDAP is an Active Directory server.

    2. From the subdivision that is the base in the LDAP request recorded in the ServiceDesk server, the account is moved to another organizational unit.

    3. A corresponding technician record has been deleted from ServiceDesk.

    4. The account was moved to in the subdivision, which is the base in the LDAP request recorded in the ServiceDesk server.

    5. After importing accounts from the server to ServiceDesk, the account does not appear in the ServiceDesk tehnician list again. The server imports all the accounts that are in the organizational unit. About this there is a report after importing.

     What could be the reason? And decision?

Sincerely.

Igor Stepanenko.