Created user does not appear in APM
Hi, I created an user in OPM and I give it permission in some business views but when I search it in APM ti give permission to some group monitor it does not appear. Thankyou for your help!
can Netflow analyzer show ip address belong to which BGP AS
HI team we have requirement to analyzer where our bandwidth heading to , it is better to show out which BGP AS ip address belong to , and what agency own this AS. can netflow import a IP address and BGP database like that ?
Migrating Desktop Central 92027 to Desktop Central 10079
Hello, We installed a new server and installed the latest version of Desktop Central. We don't want to upgrade from build 92027 to 10079. We also want to use a specific SQL Server instead of a local installation of SQL or PGSQL Thank you! Kind regards, Lisandro
Fetch mails every - Time
Hi, Is possible set the time in seconds in: Fetch mails every ? How can i set them? Thank you in advance!
request approval/rejection email templates
I am looking for the location of the request approval/rejection email templates. I would like to edit the content to be more informative but am unable to find where i can edit. Does anyone know where these templates are? I have looked under organization details > notification rules, and self service portal settings. Where else could they be?
Latest Hotfix Available
Hi Could someone please explain to me why I've just received an email telling me 10.0.56 is available but when I come to install it I get the "Currently not compatible with your network" message. I understand the reasons why latest releases are not available to larger installations. But to get the email , then go through the process of backing up etc and then get that message is a bit annoying to say the least. Mark
Distribution Server not installed, but it is?
So I'm trying to setup a client's server to be the Distribution Server for their local network. I've opened up all necessary ports, and used their public IP for the DS IP Column. Well, I have another cloud-based server running DesktopCentral, that is managing their server but for some reason it cannot contact it. I've gone through these steps with no luck: Installed DesktopCentral on cloud-based host server, currently running Opened the necessary ports on host server Created a new Remote Office and
Agent for different offices?
Hi, When it comes to setting up different Remote Offices and the Agent. Is the Agent that you download different for each Remote Office you create or is the Agent the same for all Remote Offices? Thanks
Custom Report - User Accounts in Multiple Groups
I was reviewing reports in Desktop Central, and my other ME products (AD Audit, Service Desk Plus). Desktop Central seems to be the best bet to get a report on users and current AD groups. I found the 'User Accounts in Multiple Groups' report. Is there a custom report that I could get which would generate something similar, but in a tabular/column format? user name, domain name, full name, last logon, a list of groups in comma separated text format I would like the list of groups in the comma
Down Grade Service Desk PlusManage Engine from Enteprise to Standard
I have down grade Service Desk Pluse from Enterprise to Standard and is now notice Response DueBy Time and DueBy Date is not available. Grateful for your advise.
MSI creator
Does ManageEngine have a MSI creator for DC or do they recommend one? At my last employer, we used zenworks and it came with "admin tools" that we could use for MSIs.
$COMPLETE_JSON is not realy JSON format
Hello! I get neat data: I can not simple parse data. for example: {WORKORDERID:529,REQUESTER:Oleg,CREATEDBY:administrator,CREATEDTIME:1488388369638,DUEBYTIME:-1,RESPONSEDUEBYTIME:-1,FR_DUETIME:-1,RESPONDEDTIME:0,RESOLVEDTIME:0,COMPLETEDTIME:0,SHORTDESCRIPTION:Слово раз, слово два, всеконец,TIMESPENTONREQ:0hrs 0min,SUBJECT:Тест запятых,REQUESTTEMPLATE:Default Request,MODE:E-Mail,SLA:,DEPARTMENT:Сервис сетевого оборудования,EDITORID:null,EDITING_STATUS:0,IS_CATALOG_TEMPLATE:false,SITE:,ISVIPUSER:No,SERVICE:,CATEGORY:,SUBCATEGORY:,ITEM:,TECHNICIAN:,TECHNICIAN_LOGINNAME:-,STATUS:В
Archive Events dosn't work - AD Audit
Hi, The archiving doesn’t work. When I start with “Run now”, I become the message “Archiving processed data is started”. But the Archive Folder remains empty. How I must configure the Archive Events? I have already seen several topics related to this but I still can not make it work. Thanks
ServiceDesk Plus - Show Worklog to requester in the Self-Service Portal
Hello! Is there a way to show Worklog to requester in the Self-Service Portal? Thank you!
Is there a command line interface for PMP ?
I have searched forums and came across a posting from 2007 saying an API is being added shortly, but give it to my poor google'ing skills, I can not find any further mentions of this API. As a matter of fact I am not too keen on API usage. I just want to go to the command prompt or powershell prompt on my server and type a series of commands to perform some repetitive action, instead of pointing and clicking which is the way windows claims that you should do everything. Well, I am old school and
New Desktop central licensing model and old customers
Hi I noticed that you recently changed your Desktop Central licensing model, where the Patch Management edition has been removed. I would like to ask, how does this apply to current customers? The change in pricing namely is really big if one just needs the PM edition. I also noticed the version 10 update. Is it possible to upgrade to that edition if one has the P v9? Thank you
Integrating Nexpose to Manage-Engine Service-Desk
I'm trying to integrate Nexpose into manage-engine. So for example, everytime nexpose generates a critical bulnerability, a ticket should be created in manage-engine. Nexpose has a ticketing engine https://github.com/rapid7/nexpose_ticketing, which I'm trying to use but I'm confused on what to put in their config file. Totally new to all this, don't mind the ignorance. This is what part of the guide says I'm not sure what to put for the rest_uri. I have access to my company's manage-engine which
Trying to figure out how password was changed
We have a user who is basically retired, so he does not have a computer assigned to him. I show a password change for him on our network, on one of the domain controllers in our primary office, not the one in his home city. ADAudit gives the caller user ID as his username and a successful password change. But I cannot find anything as to which system the password change occurred from Any thoughts on narrowing this down? All I see in terms of logins is Activesync type, from his iPhone.
How do get Request Custom Fields and WorkLogs tables linked? I tried Lookup Column
How do get Request Custom Fields and WorkLogs tables linked? I tried Lookup column on RequestID but it says I cannot add it. I have a custom field called Request Type in table 'Request Custom Fields'... See attached. I'm trying to build a report using fields from Request Custom Fields and WorkLogs but not working. The attached screen shot shows the relationship of RequestID on all tables so not sure why it's not working. Thanks!!!
How to automatically set status to Approve on a change request
Once a request has been successfully submitted, our CAB has 24 hours to reject the change. If there are no rejections, the request status needs to be automatically be set approved. Is there a way to automatically 'escalate' the status to approved, without someone manually setting the status to approved. We don't want the delay of having a person having to approve (change the status to approve) once the 24 hours has successfully passed with no rejections. I looked at SLA's but I don't see a way
Reports: Manage Scheduled Reports
We'd like to see the ability for Admins to view all scheduled reports regardless of sender and the ability to manage the settings for all scheduled reports such as the sender, subject, frequency, audience, etc.. Use case for this are roles where they report SD+ data to the business through scheduled reports. If one of these roles leaves the organization or moves to another department it creates a few issues: A) the report fails because the user no longer exists and the business doesn't receive the
Distribution List
Hi Is is possible to set up a distribution list for inclusion in a ticket to save having to enter multiple peoples names everytime?
Add time dedication to the Work Log using E-mail commands
Hi, I'd like to know if it's possible to add time dedication to the work log using any e-mail command, I can't find any command to do it. Thanks in advance.
Real time
Hi, is there a way for real time monitoring of emails, instead of waiting for logs to be collected from exchange servers? I can get any report from previous days, but there was a situation when user asked me if the mail he sent went from our server. I know there is a way to check this on exchange server or via admin console, but is there a way i can do this via exchange reporter, like i configured AD Audit to notify me in real time about some security, policy, user changes...? Kind regards, Nikola
Question about SCP
We have a unlimited version of SCP 8015. Some times 2 technician are inside the same request... in SDP after some time, we can see this situation... "2 o more technician inside the same request..." This option is not possible in SCP? Best Regards.
Limit on Category, Sub-category and/or Item?
How can I add extra categorization? 1-Category / 2-Sub category / 3-Item - Subdivision? - Subdivision? .... Why we used only 3 Subdivision?
Restore Requests deleted by Technicians
Hi, is there a way to restore a request accidentally deleted by Techcncian. If not, will it be possible in a early future? Thanks a lot alessandro
Average Response and Resolution times
Hi Please can someone assist with a MSSQL report query to report on the average Response and average Resolution times per Site for the last 30 days/this month. The report should have the Site name; Average Response Time; Average Resolution time; Number of Tickets Your assistance will be greatly appreciated. Thank you.
Change status OnHold to Open, after some time...
In SDP, we have an option when change the Status OnHold... it's possible mark a reopen status after some time... in SCP is this not possible? Best Regards. Mb
How to create report about which request id has almost miss SLA or created too long?
Would you please advise or give me some tip? Thank you in advance
Can PMP run under IIS
Hi There, I had install PMP in window server 2016, i can access PMP through localhost(https://localhost:7272). But i want to access PMP under domain name(ex: companyname.com) The domain name already pointed to my server. Can you guys show me how to config the domain working with PMP? Thanks
Is it Possible to Move From 'On Cloud' to 'On Premise'
Is it possible to move from Zoho Reports (On Cloud) to ManageEngine Analytics Plus (On Premise) and migrate my database, dashboards, and reports?
Advanced Analytics Link
Even though I have a local advanced analytics installation configured in Servicedesk and the show link checkbox checked it goes to https://reports.zoho.com/ZDBDataSheetView.cc?DBID=301 instead of my locally installed advanced analytics installation.
opmanager - nbar2 unclassified
Hi, I have created post regarding unclassified nbar2 in the Flow Analysis dashboard of Opmanager. https://forums.manageengine.com/topic/cisco-nbar2-unclassified Do you have any idea what could be behind that, please ? regards Michal
cisco nbar2 - unclassified
Hi, Do you know how to solve the issue with unclassified NBAR2 application in Opmanager v 12200 ? It seems it is not able to recognize any application(screenshot enclosed).
Add Notes in Report Column - new querry
Hello I can see that you are able to generate querry to add Notes to report. After generatiing such querry will I be able to modify it like any other report not made from querry ? Regards
How to login when our Radius Server is down
We are using Radius server for two factors authentication. The login screen is restricted and no local login is allowed. What can we do if our Radius server is down and we want to login to the PMP?
Service Category Report
Hi! I have the following query (from elsewhere on the forum) that reports my service categories and templates, (title and description). I would like to group the output by category and also add the SLA data (name only) if it exists. I also want to exclude any template that is flagged as no longer in use. SELECT case when serd.ciid in(select ciid from businessservice) then 'Business Service' ELSE 'IT Service' END "Service Type", serd.Name "Service Category",serd.Description "Service category desc",
Error on IE whe upgrade to 6560
We upgrade to 6560. when using internet explorer try to create a user, if I select the account tab ,the page show but the form is not responding. cant select another tab only cancel or fields in this tab. detected the field that create this behavior as the group. when select to edit the group field it open, try to add or remove group and became unresponsive. but if I use the system with chrome browser it works.
Request purchase order problem
Hello, i am testing the SD Plus. Now i create my own Asset with price, vendor etc. i inserted these assets in the request form to order assets...no problem. when i create a purchase order from the request form, there are only numbers on the item name and no price. see the screenshot it is a bug or a configuration error? Kind regards
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