List view not updating when last reply is deleted
The list view in the Request page isn't updated when the last reply was deleted, I would like it to change to the proper status to reflect the last action in the system.
For example:
Customer replies to an existing request, this changes the icon in the list view to the red envelope.
When for example the last reply from a customer was an empty e-mail and I delete the message, the actual last reply was from a support rep, thus the icon should change to the green envelope, instead it shows the red envelope.
Perhaps this can be changed in a future release.
For example:
Customer replies to an existing request, this changes the icon in the list view to the red envelope.
When for example the last reply from a customer was an empty e-mail and I delete the message, the actual last reply was from a support rep, thus the icon should change to the green envelope, instead it shows the red envelope.
Perhaps this can be changed in a future release.
Topic Participants
Halcyon
SupportCenter Support
Arun Kumar R
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