Linux patch management and software
Hello, I tried to use the Linux Client of Desktop Central for some Debian (Jessie, stable) workstations in the network. There are several things which seem very strange to me: 1. When installing patches, DC suggests me Debian patches from Backports. Where can I disable that? In this case it was an update of libgcrypt20 1.6.3+deb8u2 to 1.7.6-1~bpo8+1. 2. Where is DC getting the Debian package updates from? It seems that it doesn't use the package sources as configured in the client. How can I use
refresh page when field is changed
hello all, how can i do re-fresh page when a field input is changed? i have if statement, so when user selected an input (ex: to destination field) the corresponding other field changed, but when user changed again the original input (ex: destination field), the corresponding field does not changed properly. I have to hit refresh so that template goes back to default options thank you
Opmanager - NFA plugin vs full NFA product
Hi We use Opmanager extensively and also have an instance of full NFA product which works well. I'm interested in the idea of collapsing into one product, for ease of use. Are there any functional differences between the Netflow plugin for Opmanager, versus the full NFA product? Does anybody have any experience in moving from full NFA to OPmanager plugin? Is pricing affected? ie. Interface licensing more expensive or cheaper in Opmanager? Thanks. David
Deleting Firefox user.js
Hi, We try to push a default company homepage link to all our users browser (IE, Chrome & Firefox), but we got a problem on which the proxy port change from 8080 (our proxy port) into port 80 in all of the browsers while we only change the home page section and leave others option into "preserve client setting". Another problem is when we try to change the 80 port back into 8080 in Firefox, the change can't be permanent, even we close and reopen Firefox, it keeps show port 80. Any idea how to accomplish
Credencial VCenter
Qual o nível de premiação a credencial do vCenter deve ter lar a que eu possa realizar o monitoramento?
Can't update because of bad check in script
Hello, I can't update from 9.3.0 to 9.3.0.4 because someone has once again (this has happened on prior updates) uses a simple port check to see if ServiceDesk Plus is running. So it does a check for anything listening on port 443. Since I have 6 other sites on this server there are other things listening on that port, but other IP addresses. Here is the important log lines showing what is happening. Mar 29, 2017 3:09:42 PM [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil] [INFO] :
Resource information in tasks
We are working to develop New Hire and Off-boarding Service Request templates. Within the request template there will be a resources form built out that HR will input specific employee information such as name, start date/term date, department, title, department, manager, etc. As part of the request we would like to create a task workflow that will assign tasks to all associated parties, i.e. HR, IT, Shop, Accounting, Payroll. We need the information that HR added to the resource form to be included
Update sequence request number in SqlServer
Hi, I need to update the sequence request counter, in a SqlServer, do you have instrucctions about that? Best Regards. Mb
Software version column in computer with/without specific software
I was creating a report to show me computer with a specific software and noticed that I can not display the software version. I run the report for multiple version of one software and it would be nice to see which version the computer in the report has. I can try and do this through custom report but the problem with that is that it list the same computer multiple times thus even though it only installed on maybe 10 computers the report list over thousand lines. I can filter this out in excel but
Tickets resolved, closed by technician during a specific set of hours in 1 month.
Hello, I would like to create a report that tracks completed tickets ( resolved , closed ) during a 1 month period between 9:30 AM to 3:30 PM. Here is the query for the report without hours in between. Im wondering if you could help me add the last bit to report between those set of hours. SELECT "ti"."FIRST_NAME" AS "Technician", "std"."STATUSNAME" AS "Request Status", "wo"."CREATEDTIME" AS "Created Time", "mdd"."MODENAME" AS "Request Mode", "aau"."FIRST_NAME" AS "Requester", "dpt"."DEPTNAME" AS
OpManager upgraded to 12.2 but showing 12100 still
As the description states - I just upgraded to 12.2 but I am still seeing 12100 in the about>>build number field. Ideas? (Sorry if this is a duplicate post, had issues submitting earlier)
OpManager upgraded to 12.2 but showing 12100 still
As the description states - I just upgraded to 12.2 but I am still seeing 12100 in the about>>build number field. Ideas?
Muting Alarms on a device does not mute instance alarms as well (SQL/Services/etc.)
Have an odd question: If I mute an alarm on a device, why does it not also mute the device's services and applications? For instance, I have a SQL server, I muted the alarms because the server needs to be profiled to correct errant alarms, however, it still alarms for the MSSQL service and services that are Down on the system (MSSearch in this case) Why does muting the alarms not apply to the entire system? This kind of makes muting the alarms pointless.
Log DHCP
Greetings, I'm trying to figure out how to monitor DHCP logs inside of Event Log Analyzer. I have my DHCP server added but am not sure how to get it to log DHCP.
User permissions
HI, How can i define user permission to access MDM server GUI tabs? Regards
User permissions
Hi, How can i change IT user permission on MDM server GUI tabs ? Regards. --
Custom trigger
Hello, I would like to execute a script as soon as the ticket is assigned to a technician. Is there a way to do that with the custom triggers ? Or with something else ? Thanks for your help.
Monitoring HyperV
Greetings, I'm testing EventLog Analyzer as I'm looking for a good SIEM solution. I'm trying to log HyperV events. I have followed the instructions posted to do so. I've added the host, enabled the logging on my HyperV box and done the registry changes. However, I still have no HyperV events in EventLog Analyzer. What am I missing?
Timespent in notification
is the a way to add a Timespent content variables to the notification rules. We want to replay the Timespent in the notification if the call has been closed.
Top 5 canned reports???
Hi All, I'm new to the Service Desk and would like some feedback on the top 5 reports everyone is running and what value it's bringing to your turn around time? Thanks in Advance! Ben Witzlib
Task disable/enable on service request
Hi, is it possible to allow an requester on a service request to enable or disable the tasks? Thank you in advance Katy
Assigning technician via mobile app - no notification to technician
HI guys, We are testing mobile app at the moment. When I assign or re-assign a ticket to a technician there is no e-mail notification created. Why is that? Regards, Tom
PostgreSQL Server Process
The PostgreSQL Server Process is constantly utilising 15-20% CPU usage. We're just wondering if this is normal behaviour? We would migrate to MS SQL but we are only on the Premium edition. Are we able to migrate to MYSQL on Premium edition? Would that reduce the constantly CPU usage? We are currently not running in HA but wish to very soon, would this add to the CPU overhead even more? Cheers!
Restoring PMP to a new VM
Hi, hopefully somebody can help me with this... I'm having an issue restoring pmp into a new box for backup/restore purposes... I can't find enough documentation on it. What I want to do is use the backup zip file created by PMP. I've created a VM in a remote network so it doesn't find it's way to our current databases. I've extracted the files but I want to use pgsql to restore this into. We currently have an enterprise setup and I'm trying to restore to a 30day trial license. Is this possible
¡Pregúntale a los expertos - 5 de abril!
Multi PC Report Issue
I am trying to run a report with two specific search criteria's. I am trying to find the total number of computers between 2 different OU's. When I enter in the criteria's and everything else that I want it doesn't come up with a single machine in the report. I've tried several different combinations and options and nothing has worked. Any help would be appreciated. I've also attached a screenshot as to show what I'm actually selecting.
Remote Control - Restrict Users access
Disregard this post. I cant seem to delete it
Block exe execution status
I've noticed the execution status under Inventory/Block Executable clears itself out after a certain period of time (leaving us no history of machines that it has successfully applied to). The policies created there also don't appear under the configurations section. Is there another way to pull this data, perhaps by a query report? Thanks, Jeff
Fetching warranty for HP computer
We use a lot of Hp computers and would be nice to see the warranty status. If I try to scan it I get the below. As per HP's policy, we are unable to continue fetching warranty information. While we explore alternate options, you can manually import the warranty details of HP Computers. Just wondering if this will ever be supported for hp computers?
Desktop Central Service Not Starting
Good morning everyone! Suddenly desktop central has stopped. When I went to the server, the service Manage Engine Desktop Central was stopped. I tried to started and worked but after a few seconds stops again. I can see a few messages in the log like this. Looks like a problem with the database. Is there anyway to fix it? Thanks. [12:03:34:009]|[03-21-2017]|[com.zoho.net.handshake.HandShakeServer]|[INFO]|[19]|[SERVER-7dd2ed32-ec20-49e5-a043-4e03b4889564]: New HandShakeClient connection established|
Rename Computer - with renamecomputervbs find in script repository
Hi i want to use the script rename computer find in script repositoru on my desktop central is it possible with this script to use a random name for each machine ? the script: 'It is recommended to test the script on a local machine for its purpose and effects. 'ManageEngine Desktop Central will not be responsible for any 'damage/loss to the data/setup based on the behavior of the script. 'Description - Script to change computer name of the local machine. 'Parameters - New computer name, Username
HA Setup after 8.7 upgrade fails
After upgrading to PMP 8702 from 8602, running HASetup.bat always fails with: PMP server is running. Stop the server and try again. There are no PMP processes running at all including the systray.
MDM Plus Self Enrolment - OTP Not being accepted
hi, i'm trying to enrol a device for mdm plus the otp being sent to my email is not working either in chrome (at the enrolment url) or in the mdm app. the error it shows is invalid passcode. have tried regenerating a few times and have made sure to try a passcode which doesnt have any confusing letters / numbers. any idea what could be wrong? thanks, ranjit
Personalize Mobile devices
Hi, Can I personalize the enrolled mobile device through: Changing device background, Using company logo Regards. --
Personalizing Mobile devices
Hi, Can I personalize mobile devices by: Changing device background , and make company logo appears in device notifications or application messages ? Best Regards
Skip downloading patches for computers excluded in the APD
I was wondering if there was a way to not download patches for computer in the APD that are marked as excluded. I have our APD set to exclude our servers since we don't want them patching. But I noticed that in the downloaded patches we have it set to remove patches after 3 months and not missing option. That works fine except that it has downloaded patches from 10 months ago since we don't patch servers they got scanned upon initial agent installation but have not been patched. Thus it downloaded
Report to list all SLAs configured
Is there a way to run a report, probably a query, that would return all of the SLAs configured in the system and what categories/subcategories/items are tied to them? Using Postgres DB right now - version 9.2, build 9240. Thanks, Geoff
Migrate DC DB from postgres to MSSQL
Hello, I'm trying to migrate Desktop Central DB from PGsql to MSSQL. I've followed the steps provided on the Admin manual of DB migration. But. First, I couldn't find the batch file with migrate pg to MSSQL, it only available the batch migrateDBtoPostgres.bat. when I run the mentioned batch file, I get DC is successfully stopped and nothing happens after. how to perform the migrate? please assist. Regards, Mohammed
Reply Not Working
One of our technicians has a problem when they select reply in a ticket, the reply doesn't show up in the ticket. The program acts normally but the reply is never sent. This happens in Internet Explorer 11. Chrome seems to work normally. We are currently using SDP version 9.2 Build 9232.
Need define SLA Base on Request TYPE & Priority
Hi, I want to define SLA Base on Request TYPE & Priority. But there is no option is available. Type = Incident & Priority = High Then SLA is 8 Hour Type = Incident & Priority = Medium Then SLA is 16 Hour Type = Incident & Priority = Low Then SLA is 24 Hour Type = Request & Priority = High Then SLA is 16 Hour Type = Request & Priority = Medium Then SLA is 32 Hour Type = Request & Priority = Low Then SLA is 64 Hour Thank, Jimesh Makawana
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