First issue, when a requester email an incident into SDP the ticket gets created but it does not assign a site. The sites are all populated and correct in the requester record.

Second issue, if the requester is changed in an incident ticket, the site does not update from the new requester data in the ticket. We have to manually go in and select the site.  I don't see what advantage there is to associate a site to a requester if this relationship does not persist as the data changes.  In fact, if requester ABC has a site associated with them, why does SDP show all sites?

Thanks, 

Craig Rice