Technician Notification failed
Hi guyz,
I have an issue to notify the technicians when one of the technician assign himself to a request.
As you can see on the screenshot,i have checked to alert the technician for a request assigned in the notification rules. However,the requester got an email informing him that his request was assigned to $technician.
Kindly assist,
Brian B.
I have an issue to notify the technicians when one of the technician assign himself to a request.
As you can see on the screenshot,i have checked to alert the technician for a request assigned in the notification rules. However,the requester got an email informing him that his request was assigned to $technician.
Kindly assist,
Brian B.