Error in parsing email
Hello, I've put a new server to test your program, server configuration: windows 2012r2, Sql 2014. The system works kind of well, but has encountered the problem of parsing.
I turned off parsing, requests are executed an example:
@@REQUESTTYPE=Инцидент@@
@@GROUP=Группа SD@@
@@TECHNICIAN=SD@@
@@OPERATION=EditRequest@@
@@REQUESTID =8@@
@@RESOLUTION=Заявка@@
@@STATUS=3. В ожидании/согласование@@
But if you send a request to close the application with the status decided it is impossible. Updates the information in the application history and creates a new query.
The following is the rule for closing an application and an error:
@@REQUESTTYPE=Инцидент@@
@@GROUP=Группа SD@@
@@TECHNICIAN=SD@@
@@OPERATION=EditRequest@@
@@REQUESTID =12@@
@@RESOLUTION=Заявка выполнена@@
@@STATUS=6. Решено@@
Exception [ com.adventnet.servicedesk.ServiceDeskException: Request Closing Rule Violation. Request cannot be Resolved ] occurred while parsing email with message id : <
c41c1f8c1c6640a2b4becf6bac9bf53b@MB1.ua.ua> , subject : based on email parser. Going to process email in normal mode
And if you send a request for closure, then the application is normally closed.
@@REQUESTTYPE=Инцидент@@
@@GROUP=Группа SD@@
@@TECHNICIAN=SD@@
@@OPERATION=CloseRequest@@
@@REQUESTID =8@@
@@RESOLUTION=Заявка@@
What I'm doing is wrong? help!!! Thank you.