Site Field Should Have More Controls

Suggestion and Problem:

Suggestion:

I see lots of discussion about the Site field, but I would suggest that the site field have same control attributes on a incident template as any other field (Mandatory Field, Requester Can Set, Requester Can View). In addition, I would like to suggest that the Site field be added to the Request Closing Rules. We utilized this field heavily from a reporting perspective and have to run a report to validate Sites before we generate business reports.

Problem:

The Site field does not get populated automatically from the requester table when an email generates/create the ticket. I have validated that the requester records are properly setup with the site information and if I go into the ticket and re-select the requester, the site field populates as expected.

We are running 9.3 Build 9304, MS SQL.

Thanks,

Craig Rice