Merge request failure after upgrade to 9212

Merge request failure after upgrade to 9212

Hi, 

We upgrade our SDP from version 7xxx to 9212 as the path and steps told by ME website. Seems everything works fine but all technicians can not merge request now. We always get below error message in a yellow box on the top of the page:

 

 

FAILURE :Problem while trying to merge this threaded request with the selected request.

Please report the problem to the system administrator. Support file will have the error trace to analyze the problem and which can be created at Support -> Create Support File.

 

Please help……Thank you very much!

 


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