auto login from outside servicedesk
Hi all, We are trying to pass username and password from a SSO portal to the ServiceDesk plus login screen. We have tried 2 different method and both return bad username/password - but I know the username and password being passed are correct and can use them to manually login to the page. Method One: POST j_username, j_password, domain to j_security_check and bypass the login page Method Two: broswer plugin that correctly populates username and password field (like a remembered password) and hits
Mobile Device Manager Plus - Free Training
Join us on 26th April 2017 and 3rd May 2017 at 11:30 EDT for a free training session on ManageEngine's Mobile Device Manager Plus! Following topics will be covered on 26th April: Device Enrollment and Provisioning: Manage devices by enrolling it via various enrollment methods Regulate devices by pre-configuring policies Audit your organization asset data Following topics will be covered on 3rd May: App Management and Device Security: Silent installation of business apps Handling of paid app licenses
Service Categories
Whats the difference between IT Service Category and Business Service Category?
Did you Know - How to configure password synchronization with Office 365 / Azure?
The Password Synchronizer feature of ADSelfService Plus allows you to automatically synchronize password resets and changes in Active Directory across a range of on-premises and SaaS applications in real-time. This feature helps a great deal in reducing password-related help desk calls, as users will have to maintain just a single password across multiple platforms. This week let me walk you through the tips and tweaks to configure Office 365 / Azure with ADSelfService Plus for Password Synchronization
O365 Manager Plus 4102 released with optimized CPU usage!
Hello Everybody! We have released an update for O365 Manager Plus – build 4102. In this build, we’ve optimized the CPU usage for better performance and fixed an issue which caused login failure for users logging in as technicians. Enhancement CPU usage has been optimized for better performance. Issues fixed Login failure issue faced by users logging in as technicians using their Office 365 credentials. Existing customers can upgrade to the latest build by downloading the O365 Manager Plus Service
Analytics Plus app now available for iPads and Android tablets
Hello there! Analytics Plus app for iPads and Android tablets is now available for download. Download the app, and get actionable insights on the go. Here are the benefits of this feature. 1. Keep track of your data, no matter where you are. 2. Access all your reports and dashboards instantly. 3. Share and collaborate securely. Visit this page, to know more.
[KB] Locate emails in your organization's mailboxes based on keywords in their content.
Problem Administrators are occasionally asked to locate messages that were exchanged in their organization containing certain keywords. You may be asked to do so to: Find out which employees in your organization are receiving malicious messages. Identify offenders as part of an ongoing internal investigation about a data leak in your organization. Follow organizational policies about attaching media files in emails. Adhere to compliance mandates such as HIPAA and PCI DSS. Solution: Exchange Reporter
Event log of restart
Hey i need to set up allert from event log (server restarted) from there server that way it would be visible in allerts if one had occure.
Not Fetching client's OS product keys
Hello Admin, could you please assist me, where do i get OS and MS Office product keys in Manage Engine?? I think it wont fetch Thanks
SupportCenter Plus is not working in Internet Explorer 11 and Firefox browsers
Hi, web portal for SupportCenter Plus is not working in browser Internet Explorer 11 and Firefox. the message in Internet Explorer if "This page can’t be displayed" and the message in Firefox is: An error occurred during a connection to supportcenter.kibs.mk. SSL received a weak ephemeral Diffie-Hellman key in Server Key Exchange handshake message. Error code: SSL_ERROR_WEAK_SERVER_EPHEMERAL_DH_KEY Version of the SCP is 8.0 build 8002 installed on Windows Server 2008 R2.
Problems with this forum
Hello, Whenever I try to answer on a forum topic, I get the following error: In addition, it looks that some recent posts have been duplicated. What is wrong? Best regards, Demetrius
Computer loaners
Hello, Is there a way to setup a group of laptops in SDOD as loaners and have the ability to check them out to users as needed? I thought in Service Desk Plus there was a section in assets that would allow this. Thanks Colby
Problem with business rules
Hello Everyone, This is my first post so please be placable. I have one email box called support@mydomain.com. Also I have 3 support groups: Support1 , Support2 and Support3. I have created a business rule that makes "if topic has a word called "Support1" or if description has a work called "Support1" - assign this request to Support1 group". I have created similar business rules for Support2 and Support3. They are active. After that - I send an email to support@mydomain.com with topic "Support2
missing patch?
I'm having trouble understanding why a certain patch isn't applicable. I can see MS17-010 in the patch database. However, when I look at its list of affected OS's its different than what is shown on MS: https://technet.microsoft.com/library/security/ms17-010?f=255&MSPPError=-2147217396 Is there any reason for the different information between your system and the actual security bulletin? At this point I have no idea if my systems are covered or not.
The problem of safety of SD
We have 9.1 9107 of August 31, 2015 The possibility for an unauthorized user (even without a login and password) to have access to any server file by a specific link. You can download the log file of the operation of the CD, and there is a possibility to download any file from the server. Has this problem resolved in new versions? If there is an opportunity to say, in which version. Thank you in advance.
Issues while posting in ManageEngine forum
Since last afternoon (IST), we are experiencing some technical difficulties while posting in ManageEngine forums. Users are getting the warning 'Something went wrong. Please try after sometime'. Our platform team is currently troubleshooting the issue and we are expecting this to be resolved in a few hours. Please follow the downtime announcement in CommunityWhiteboard forum for further updates. Regret the inconvenience caused.
Issues while posting in ManageEngine forum: 25-Apr-17
Since last afternoon (IST), we are experiencing some technical difficulties while posting in ManageEngine forums. Users are unable to publish new posts and comments. The above error is popped up while submitting new posts and comments. Despite the error, new posts are getting published while comments are not. Our team is checking this issue with high priority. This is expected to be resolved in a few hours from now. Please follow this thread for further updates. Regret the inconvenience caused.
Push Notifications on new Android App
Hello, I know that push notifications have not been available on the Android app, however, I just got an update for the ServiceDesk Plus App and under the Improvements sections it said that App now supports Push Notifications. However, I am still not getting notifications. Is this feature really working now? Thank you, Roma
inStore assets
Hi, i have a question about asset explorer part of SDP. Why inStore Assets scans during network scan? if a asset is in store means that it is not in use by any person and is not connected to network thanks
[KB] Create Your Own Profile
Audit reports of O365 Manager Plus let you audit the most granular activities in your Office 365 setup. It also provides some advanced auditing features which help you to retrieve the required data without much effort from the trove of data available. In O365 Manager Plus you can create your own audit profile to get details on required actions alone in the respective Office 365 service. To add a new profile: Go to Admin tab. Select Audit Configuration --> Audit Profiles in the left pane. Click
ExchangeReporter Plus 5177 released with new reports and enhancements !
Hello Everybody, We are glad to announce the release of the latest build of Exchange Reporter Plus -5177. This build comes with new reports on Email Delivery Time Report, Delivery time by user,Delivery time between users, and Shared Mailbox Reports major enhancements, along with some bug fixes. New Features: Email Delivery Time Reports: The email traffic reports category includes the following new reports on delivery time related details of emails. Delivery time by user – Displays the email delivery
Generate Reports based on input - AD Manager
Please enable the option to generate reports based on input, Currently this option available AD Management tab, Normally for troubleshooting purpose we move the users or computers between OU, During the that if the input based report available, We taken a report only for the computers / users current status (OU / Group) It is most help full for us. Please check the possibility.
Generate Reports based on input - AD Manager
Please enable the option to generate reports based on input, Currently this option available AD Management tab, Normally for troubleshooting purpose we move the users or computers between OU, During the that if the input based report available, We taken a report only for the computers / users current status (OU / Group) It is most help full for us. Please check the possibility.
Error
Dear support team When I start service SCP there is notification below, can you help me
Changing back user account into AD Authentication
Hello, We are using AD authentication logon for our technician and requester. I'm trying using reset password in requesters details, turns out it changes that account into local authentication. How can we turn back the account into AD authentication? we already trying to reimport that specific account its says overwritten but still cannot login via AD authentication. here is the screenshot, the account already has domain but it cannot login via domain, only local
ManageEngine ServiceDesk-PLUS: Restore Data backup failed
Hello, I have problem in restoring data backup when made a new fresh install at new Server with using version 9237 & pgsql Is there any way to resolve this issue? Thank you very much
REST API GET_REQUESTS column filtering
In SDP v9.2, I need to use the GET_REQUESTS operation to page through all requests. I have some questions: How can I specify which columns I want to return? I only want "workorderid", "status", "createdtime", "resolvedtime", and "completedtime". How can I know how many total requests are available? The result does not say. Can you please also point me to good API documentation for v9.2 of your product? Particularly all information related to using JSON. Thank you. Jason
How to customize (rename) status "Denied" in Service Desk?
Hello, dear developers. I have an old time question - could you tell me, in whitch build of Service Desk will be realized feature Id SDF-48701 ??? It's very important feature for our organization. Thank you. Best regards, Eugene Nagirnyak
Removing devices from OpManager after a set period of inactivity?
Good day, I was wondering if there's any way in OpManager to remove/unmanage devices after a set period of inactivity? The question was asked in this post a few years back, and I was hoping the feature had been implemented. Thanks in advance for your time.
Take Picutres
Is it possible to take pictures of assets with an ipad and attach them to the asset?
Take Picutres
Is it possible to take pictures of assets with an ipad and attach them to the asset?
Take Picutres
Is it possible to take pictures of assets with an ipad and attach them to the asset?
Take Picutres
Is it possible to take pictures of assets with an ipad and attach them to the asset?
Take Picutres
Is it possible to take pictures of assets with an ipad and attach them to the asset?
Take Picutres
Is it possible to take pictures of assets with an ipad and attach them to the asset?
Project template don't exist
Hi, We updated to latest version today based on the tests that was done in our test environment where no issues was found. After we have updated our production environment we can now not see any traces of project templates under Admin. Is there any scripts that we can run in order to solve this issue? We now run on build 9.3 Version 9307 with PGSQL Database.
Asset Mangement - Windows 10 - Downgrade rights - Windows 7 - Assignment to client does not work
Version: 9.3 Build 9306 Scenario: Scanned client with Windows 7 OEM - Listed in Asset Management (Registered Windows 7 licenses I can assign without Problems) But now I have a Windows 10 license. With Downgrade right and would like to assign it. So I proceed as follows: Assets -> Software -> Software Licenses -> Add new Manufacturer: Microsoft Corporation Managed software: Microsoft Windows 10 Pro License type: Volume License option: Select Plus (I have tested different variants) ... Downgrade rights
No Data Available - KB4012216 is NOT installed on Domain Controllers
I get "No Data Available" for "Top User Logon Failures" "Logon Failures - Error Code" and "Logon Peak Hour Usage". I have checked and KB4012216 is NOT installed on our Domain Controllers. For "good measure" i did follow the workaround instructions for that KB with no change. This was fine working Yesterday, but when I logged in today there was "No Data Available". No updates were applied to the server, nor were the domain servers restarted. Only thing I remember doing yesterday was setting up
Restored database. Now SDP will not start. (And your Publish reports an error even though it worked)
Hi, The UI changes to SDP have delayed our ability to upgrade to the latest version for several months, but we are finally ready to move ahead. I want to ensure that the upgrade proceeds smoothly so I want to move my production data into my development environment and run the new version against that. Unfortunately there does not appear to a tool to upgrade a database from pervious versions to current, so my only option is to downgrade the development environment back to the current production version
Adobe License Keys
Does Service Desk Plus MSP have the ability to report on the license keys that are installed on systems? Specifically Adobe Acrobat Versions. I am running Version 9. 9009 Running this report. select sys.WORKSTATIONNAME, slist.SOFTWARENAME, kinf.PRODUCTKEY "Installed LicenseKey", lic.LICENSEKEY "Allocated LicenseKey" from SoftwareList slist LEFT JOIN SoftwareInfo sinf ON slist.SOFTWAREID = sinf.SOFTWAREID LEFT JOIN SystemInfo sys ON sinf.WORKSTATIONID = sys.WORKSTATIONID LEFT JOIN SWINStallationKeyInfo
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