How to display database size in GB instead of KB?
SQL server application template reports database size in bytes and when you have large numbers this numbers are big yet really hard to quickly figure how big. Is there are way to report size in GB?
Search box not working for computer names
Hi, It appears after updating to the latest build 10.0.82 that the search box in the top corner isnt working for machine names. If I try and search for a computer name it doesn't present anything. If I search for an ip address it presents a list of computers by IPs! Can this be investigated please? Eddy
Disable sent notification after request is closed for only certain request?
Is there a way to disable the feature that sends out a notification when the request is closed for only a specific request? I know you can disable it for the whole system and re-enable it after but I would like that when I closed certain request, an acknowledgement is not sent. For instance when we get e-mail loops, I would want to close the original ticket but I don't want it to notify the original requester. I know that adding the criteria to the SPAM filter will prevent future loops but sometimes
Manage windows upgrade license
Hello. We had all the Windows 7 license keys registered. We did the update for windows 10 and now a different product key is shown. What is the correct procedure for reallocating licenses? How should I mention that those keys were assigned to windows 10 through the update?
Script on form submission to assign to technician
HIi am looking to have a script on form submit in an incident and request template that when a value from a field is selected by the requester that on submit the script routes it to a specific technician. Is this script below correct where xxx is the named technician $CS.mandateField(["TECHNICIAN"]);$CS.setText("TECHNICIAN","xxx");
Script on form submission to assign to technician
HIi am looking to have a script on form submit in an incident and request template that when a value from a field is selected by the requester that on submit the script routes it to a specific technician. Is this script below correct where xxx is the named technician $CS.mandateField(["TECHNICIAN"]);$CS.setText("TECHNICIAN","xxx");
Script on form submission to assign to technician
HIi am looking to have a script on form submit in an incident and request template that when a value from a field is selected by the requester that on submit the script routes it to a specific technician. Is this script below correct where xxx is the named technician $CS.mandateField(["TECHNICIAN"]);$CS.setText("TECHNICIAN","xxx");
Script on form submission to assign to technician
HIi am looking to have a script on form submit in an incident and request template that when a value from a field is selected by the requester that on submit the script routes it to a specific technician. Is this script below correct where xxx is the named technician $CS.mandateField(["TECHNICIAN"]);$CS.setText("TECHNICIAN","xxx");
Script on form submission to assign to technician
HIi am looking to have a script on form submit in an incident and request template that when a value from a field is selected by the requester that on submit the script routes it to a specific technician. Is this script below correct where xxx is the named technician $CS.mandateField(["TECHNICIAN"]);$CS.setText("TECHNICIAN","xxx");
Can you merge Solutions
Inevitably with multiple people generating solution docs we have a number of entries for the same issue. How can I merge these together, in a similar way that you would do with incident tickets. Obviously once this had been done I would copy-edit the resulting solution
Feature Request: Close Tickets Linked to Change
Maybe this has been requested before; however, I will ask again in case it hasnt... We use change management as part of our release process. Tickets for features/bugs, etc are linked to a change that is used for the release into production. It would be nice, if like the Problem Module, there was the option to close linked tickets when the change is completed/closed. Perhaps taking the closure code and comments and copying that to the ticket descriptions. We often have 50+ tickets linked to a change
Multiple Departments
Is it possible to have multiple different departments in a company set up to use service desk plus in a way that they have entirely different sets of categories, subcategories and items. I want to make it to where department A cannot see the categories for department B and vice versa. Is this possible on Service Desk Plus, we are running build 9307
Edit Task view on Homepage
Feature request to allow different details for pending tasks (i.e: due date, linked module, project name, etc..) -- currently only the created date is shown. SD 9302 Enterprise MS SQL ------------------------- Ottawa - Canada
Add Attribute
Good day, When trying to add an attribute to an CI item, the window says Processing with a progress wheel spinning but the process never completes. What could be the problem or the solution? Thanks,
Add Attribute
Good day, When trying to add an attribute to an CI item, the window says Processing with a progress wheel spinning but the process never completes. What could be the problem or the solution? Thanks,
Add Attribute
Good day, When trying to add an attribute to and Configuration Item, the popup windows says processing but never finishes the process. What can be the cause or the solution. Regards,
Add Attribute
Good day, When trying to add an attribute to and Configuration Item, the popup windows says processing but never finishes the process. What can be the cause or the solution. Regards,
Add Attribute
Good day, When trying to add an attribute to and Configuration Item, the popup windows says processing but never finishes the process. What can be the cause or the solution. Regards,
Add Attribute
Good day, When trying to add an attribute to and Configuration Item, the popup windows says processing but never finishes the process. What can be the cause or the solution. Regards,
Approvers and more...
Hello, is there currently a way for requesters to choose approvers when creating their service requests? In our enviroment, users are responsible of getting the needed approvals from their supervisors, and other area's supervisors, before submitting a ticket for us to be able to complete a certain service, such as access to a data base or application. If we want to apply the process through ME, we need the user to be able to choose approvers, and have that ticket on hold until everyone approves.
Disable sent notification after request is closed for only certain request?
Is there a way to disable the feature that sends out a notification when the request is closed for only a specific request? I know you can disable it for the whole system and re-enable it after but I would like that when I closed certain request, an acknowledgement is not sent. For instance when we get e-mail loops, I would want to close the original ticket but I don't want it to notify the original requester. I know that adding the criteria to the SPAM filter will prevent future loops but sometimes
Disable sent notification after request is closed for only certain request?
Is there a way to disable the feature that sends out a notification when the request is closed for only a specific request? I know you can disable it for the whole system and re-enable it after but I would like that when I closed certain request, an acknowledgement is not sent. For instance when we get e-mail loops, I would want to close the original ticket but I don't want it to notify the original requester. I know that adding the criteria to the SPAM filter will prevent future loops but sometimes
Disable sent notification after request is closed for only certain request?
Is there a way to disable the feature that sends out a notification when the request is closed for only a specific request? I know you can disable it for the whole system and re-enable it after but I would like that when I closed certain request, an acknowledgement is not sent. For instance when we get e-mail loops, I would want to close the original ticket but I don't want it to notify the original requester. I know that adding the criteria to the SPAM filter will prevent future loops but sometimes
Restore backup without email funcionality
Hi, I need to restore a backup in test enviroment and then I don't want to use email notifications or may be I need limit it. When I restore DB backup in MS SQL server can I change some parameter to disable email read/send before start Service Desk Plus service?.
Restore backup without email funcionality
Hi, I need to restore a backup in test enviroment and then I don't want to use email notifications or may be I need limit it. When I restore DB backup in MS SQL server can I change some parameter to disable email read/send before start Service Desk Plus service??. Regards. Jordi
Restore backup without email funcionality
Hi, I need to restore a backup in test enviroment and then I don't want to use email notifications or may be I need limit it. When I restore DB backup in MS SQL server can I change some parameter to disable email read/send before start Service Desk Plus service??. Regards. Jordi
Restore backup without email funcionality
Hi, I need to restore a backup in test enviroment and then I don't want to use email notifications or may be I need limit it. When I restore DB backup in MS SQL server can I change some parameter to disable email read/send before start Service Desk Plus service?.
Create a template for VPLEX EMC storage
Hi I got the MIBs for VPLEX EMC storage and I would like to create a template for them, and I have tried to create a device template but it doesn't work with me. can you help me to create a device template for this device? Thanks ...
Restore backup without email funcionality
Hi, I need to restore a backup in test enviroment and then I don't want to use email notifications or may be I need limit it. When I restore DB backup in MS SQL server can I change some parameter to disable email read/send before start Service Desk Plus service?.
Restore backup without email funcionality
Hi, I need to restore a backup in test enviroment and then I don't want to use email notifications or may be I need limit it. When I restore DB backup in MS SQL server can I change some parameter to disable email read/send before start Service Desk Plus service??.
Restore backup without email funcionality
Hi, I need to restore a backup in test enviroment and then I don't want to use email notifications or may be I need limit it. When I restore DB backup in MS SQL server can I change some parameter to disable email read/send before start Service Desk Plus service??. Regards. Jordi
Ticket management workflow
We are in the mid stages of implementing SDP. I am uncertain the best way to manage "tickets" in SDP. For example, our current process is this: End user submits ticket to Help Desk via email. Tickets can be for anything that requires IT assistance. This means that a ticket might be anything such as a problem with a printer, new software request, conference setup or anything in between. Ticket is automatically created in help desk software with pending assignment status. Help Desk coordinator assigned
Create new device template for EMC VPLEX storage
Hi I got the MIBs for VPLEX EMC storage and I would like to create a template for them, and I have tried to create a device template but it doesn't work with me. can you help me to create a device template for this device?
new hire/leaver workflow
Hi, We are running ServiceDesk Plus 9.2 Is there a way of automating new hire workflow where a Manager requests a new hire, an email gets shot to HR and IT to create the new hire (including workstation/laptop, phone, etc.). IT can the update the request once the user is ready for work. Is there anything how does other people approch that ?
It does not send an e-mail to the requestor when the request is completed.
Hello Community, I am testing the application and am facing the following problem: When the technician resolves the request, the system does not send an e-mail informing the response to the requestor. However, the e-mail sending function is working normally because the technician receives when a new request is generated. I was searching the forum and I saw that in the previous versions there is an option to be marked to "notify the requestor when the request is resolved", but in this last version
Linking Changes
Can we link related changes? Linking one or more child changes to a parent change.
Scheduler
Hi, We would like to see more functionality in the Scheduler, currently it can be used to enter the Support Rep availability but we would like to use it as Task Scheduler so it can display the availability, tasks, standby duty, etc. Ideally it should reflect the appointments of all engineers in one display, where one engineer can have multiple appointments or tasks during one day in different time slots. Is it possible to implement such functionality? Thanks,
Feature Request: Close Tickets Linked to Change
Maybe this has been requested before; however, I will ask again in case it hasnt... We use change management as part of our release process. Tickets for features/bugs, etc are linked to a change that is used for the release into production. It would be nice, if like the Problem Module, there was the option to close linked tickets when the change is completed/closed. Perhaps taking the closure code and comments and copying that to the ticket descriptions. We often have 50+ tickets linked to a change
Feature Request: Close Tickets Linked to Change
Maybe this has been requested before; however, I will ask again in case it hasnt... We use change management as part of our release process. Tickets for features/bugs, etc are linked to a change that is used for the release into production. It would be nice, if like the Problem Module, there was the option to close linked tickets when the change is completed/closed. Perhaps taking the closure code and comments and copying that to the ticket descriptions. We often have 50+ tickets linked to a change
It does not send email when the request has been resolved.
Hello community, I am testing the application however I am facing a problem and would like the help of you. - I have already performed the settings for email (POP / SMTP), however, I am usually receiving email when an incident is opened, but my problem is that when the technician solves the problem the system does not send an e- Mail to the requestor stating that the incident has been resolved. I was reading that in previous versions I had the option to notify the requestor by email when it is resolved,
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