Change Template fields: implementer/Line manager/reviewer/approver
I am running the latest 9.009 build and was hoping to be able to add these fields to the template so that they could be assigned at the outset. This is particularly necessary because once the ticket is filed the process of adding in these roles is quite tedious
I tried going to the change template but these fields are not available to add to the template. I am however able to add notifications once a change is submitted to each of these roles in the workflow, which leads me to believe that this should be doable. What are my options?
I tried going to the change template but these fields are not available to add to the template. I am however able to add notifications once a change is submitted to each of these roles in the workflow, which leads me to believe that this should be doable. What are my options?
Topic Participants
gdresser
Sunil Gavaskar S
Jason Palmer
Jeff.Brown
Laura B