Bulk deleting some conversations
Due to an email misconfiguration after some support reps left, several support requests in our installation have
thousands of conversations with identical content.
Tracing what SC+ does when I delete a conversation, it appears to just do a DELETE FROM Conversation WHERE (Conversation.CONVERSATIONID = <...>)
Given that I can easily identify the affected requests and the conversations, am I safe to simply batch delete using a series of DELETE FROM commands against the SC+ database, or is there anything else I need to do? I notice that the trigger on the deletion seems to take care of business.
Many thanks in advance,
Chris
New to ADSelfService Plus?