I have been getting requests from my users to be able to restore archived requests.

 

From what I understand - there currently is no ability to do so.

 

I would like to see this feature implemented.

 

Even if it is just a method of forwarding the entire ticket as an email back to the user, or to the helpdesk so that a new ticket # is assigned.

 

Thanks

Senior Client Technology Support Analyst
Bird Construction Inc
http://www.bird.ca
http://ca.linkedin.com/pub/carlo-piva/31/267/a5b
http://ca.linkedin.com/pub/carlo-piva/31/267/a5b