SLA in different Region
Hello everyone, I'm looking for guidance on how to handle SLA calculations in a specific follow-the-sun support scenario within ServiceDesk Plus On-Premise. Our company operates across three regions: China (1 SAP support technician) Europe (5 SAP support
SharePoint Manager Plus build 4600 is here!
Hello everybody! We're excited to announce the release of SharePoint Manager Plus' latest build 4600. The new build supports the following: New features High Availability: Designate one or more secondary servers as standby nodes to maintain availability
[SDF-61622] VMware Network scan with vCenter credentials
Hi, I have five ESXi server that include in vCenter server as cluster. I can't to add ESXi username or password. Just I can to add vCenter Server credentials. Now do you have any solutions for scan VMware hosts or VMs with vCenter credentials. Thanks
Introducing CloudSpend's new slab-based pricing
Hi there! Managing cloud costs is already challenging enough. Your FinOps platform pricing shouldn't be another variable to track. We're excited to introduce CloudSpend's new pricing model. Instead of usage-based pricing, CloudSpend now offers fixed,
Obtener IDs
Requiero apoyo para obtener los IDs de Plantillas, Categorías, Subcategorías y Items
SD+ Asset States which do not consume a license
Hello, I am aware that only two default asset states do not consume a license - expired and disposed. These follow a documented process of removal from the organisation. I am trying to account for IT assets that are lost/missing/stolen/unaccounted for,
Report - Tickets older than X time and tickets with no replies
Good afternoon friends, Our COO asked we devise separate reports which will show him two things. 1. Any open/assigned/unassigned tickets which are older than 10 days 2. Any tickets that are open/assigned/unassigned that have no response. I'm fairly certain
Patch Tuesday Updates: August 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 45076 - 2026-08 Servicing Stack Update for Windows 10 Version 1607 for x64-based Systems (KB5120236) 45077 - 2026-08 Servicing Stack Update
Chat, Voice & Video Calls now available in Endpoint Central App
We are pleased to announce the availability of Chat, Voice, and Video Calls in the Endpoint Central App. Admins can now communicate directly with end users from within the app — enabling faster issue resolution without switching between tools. Feature
Introducing unified compliance dashboards: A smarter way to ensure compliance
Hi there, Managing compliance shouldn't mean switching between tools, exporting reports, and manually piecing together evidence. That's why we're excited to introduce unified compliance dashboards in Analytics Plus—a centralized experience for monitoring
Add record on Custom Module via API
How I can Add records on Custom Module via API?
Exclusive Invitation – Shield NxG Circle Series 2026
Hello, As one of our valued customers and trusted partners, we are delighted to invite you to an exclusive gathering as part of the Shield NxG Circle Series 2026. Your continued support and association with ManageEngine have been invaluable to us, and
CAB Members Ordering Not Possible in ServiceDesk Plus
I have created a CAB Approval Core Team with a few members; however, the approval order cannot be modified, and reordering is not possible. Could you please clarify how the member ordering works? I believe this may not be based on alphabetical order.
Patch Tuesday Updates: August 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 45076 - 2026-08 Servicing Stack Update for Windows 10 Version 1607 for x64-based Systems (KB5120236) 45077 - 2026-08 Servicing Stack Update
Patch Tuesday Updates: August 2026
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 45076 - 2026-08 Servicing Stack Update for Windows 10 Version 1607 for x64-based Systems (KB5120236) 45077 - 2026-08 Servicing Stack Update
MFA Backup Code Usability
Improving the user experience when using the MFA backup code. Currently, a 14-character code is generated that includes 2 spaces. Users need to know that the spaces must be entered—which isn’t very intuitive. We would like the string to be continuous
Multi-Site Deployment for ADSelfService Plus
Hello all, We are currently evaluating ADSelfService Plus in our trial environment and would like to clarify some details regarding multi-site deployment and database scalability. Here is our scenario: We have separated the database from the application
Chat, Voice & Video Calls now available in Endpoint Central MSP App
We are pleased to announce the availability of Chat, Voice, and Video Calls in the Endpoint Central MSP App. Admins can now communicate directly with agents from within the app, enabling faster issue resolution without switching between tools. Feature
Manage Apps Directly from the ME MDM Admin App
Managing apps on your endpoints just got faster and more convenient. With the latest update to the ManageEngine MDM Admin app, you can now manage applications directly from the Device Details and Group Details screens, eliminating the need to navigate
[Live Webinar] Are Misconfigurations Putting Your Environment at Risk?
Hi, Misconfigurations across cloud environments and servers can quietly create security gaps, increase exposure, and make it harder for security teams to maintain a strong risk posture. Join us for an upcoming webinar where we’ll explore how auditing
Introducing Patch Reliability Score
Hello everyone, Every Patch Tuesday brings the same question: Should I deploy this patch now or wait? Most of us answer that by checking vendor advisories, reading community discussions, looking for early deployment feedback, and if needed, running a
Chat, Voice & Video Calls now available in Remote Access Plus App
We are pleased to announce the availability of Chat, Voice, and Video Calls in the Remote Access Plus Admin App. Admins can now communicate directly with agents from within the app, enabling faster issue resolution without switching between tools. Feature
14600 to 14840 Upgrade Fail
Hi , I'm getting this error when I try to update from 14600 to 14840. Can you help me with this?
[Launch announcement] Log360 detection reengineered for smarter, sharper threat detection!
Hi everyone, We’re thrilled to announce a major upgrade to Log360’s threat detection engine. This launch brings a reengineered architecture that improves accuracy, reduces noise, and makes detection workflows more efficient than ever. What’s new Centralized
Get More from Your IT Stack: Full-Stack Observability Workshop
The ManageEngine Full-Stack Observability Workshop is coming to Singapore on 25 August 2026 at One Farrer Hotel. Join our product experts for an in-depth learning experience designed to help IT teams gain deeper visibility across infrastructure, networks,
Full-Stack Observability Workshop is Coming to Malaysia!
The ManageEngine Full-Stack Observability Workshop is coming to Kuala Lumpur, Malaysia, on 27 August 2026 at The Westin Kuala Lumpur. Join our product experts for an in-depth learning experience designed to help IT teams gain deeper visibility across
How do you currently manage employee leave in your organization?
Hello everyone, We would love to get your thoughts on an important part of day-to-day employee management — Leave Management. How do employees in your organization currently apply for leave? And how do managers and HR manage approvals, leave balances
Clicking an announcement in the Bell locks the GUI (15.2 Build 15240)
When someone does an announcement and we use the bell to access that announcement. The Notifications window looses it's X to close icon and the Announcement is shown greyed out. No input is going to the announcement window so that can't be closed and
[ForYourInformation -33] Checklists for request management
Bring the ‘Checklists’ into action. This feature is available from 11107 and post builds of ServiceDesk Plus. As a result of our constant efforts to make the job easier, we brought in a NEW feature, ‘Checklist’. Have you ever got this feeling after going out of your house? I locked the door. Didn’t I? Did I turn off the Air Conditioner? People are preoccupied and tend to miss-out few important things. This goes without saying, IT people like us are always preoccupied. A checklist might come
e signing a PO
Can we have a feature in the PO that will have the possibility to have E-Sign integrate like Docusign so PO can be signed and tracked, Having a field signing authority is not enough for organization these days, as you cant tell who edited that field and vendors usually want hard signatures. I see that Zoho already integrates with Sign Easy, is there any way to integrate as well with PO signing module? Thank you
Possible to apply modifications to user on a future date?
We get notified of title changes, promotions, and transfers approximately two weeks in advance of the effective date. Rather than having to remember to make the changes or having a reminder pop-up, I'd like to be able to enter the new information when
ADMP not adding Microsoft 365 from Templates
I'm having a problem with ADMP Templates not adding Microsoft 365 groups even though they are in there. I'm running a Hybrid environment. Am I missing something because the accounts get added on premise and not in the cloud?
Copilot Integration
We use Copilot and it would be good if it could integrate with Service Desk Plus Cloud.
Customizing O365 Patch Deployment to Exclude Visio Installation
Hello I would like assistance with configuring O365 patch deployments in Endpoint Central. Recently, I approved and deployed the following update: Microsoft 365 Apps for enterprise - en-us 16.0.20131.20154 However, when the automated deployment policy
Upcoming enhancements on Microsoft Teams Widget, Outlook Calendar, Custom Widgets and Microsoft Entra ID in ServiceDesk Plus Cloud.
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements on Microsoft Teams Widget, Outlook Calendar, Custom Widgets and Microsoft Entra ID in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements
It’s not possible to set up multiple Android devices simultaneously using QR Code Enrollment.
Good afternoon! I’m facing a problem: when trying to set up several Android devices using QR Code Enrollment, one device is configured, but an error occurs on the others.
IOS XR Update Path: N540X-16Z4G8Q2C-D from 7.7.2 to 7.11.21
Hi everyone, I have a Cisco N540X-16Z4G8Q2C-D router currently running IOS XR 7.7.2, and I need to upgrade it to version 7.11.21 (the latest available). Based on the Cisco version matrix I found, I can see that 7.11.21 is available for the 7.x family.
Failover nodes continuously switching Active/Standby after rebuilding secondary server
Hello ManageEngine Support Team, We are experiencing a critical issue with OpManager Failover after rebuilding the secondary server. Our environment: Primary server: OpManager Build: 12.8.709 Applications Manager Build: 178206 Secondary server: OpManager
Can AI Replace L1 Service Desk Support?
Artificial Intelligence is rapidly changing the way IT service desks operate. It can already handle many common L1 tickets such as answering repetitive questions, categorizing and routing tickets, suggesting solutions, performing basic troubleshooting
Blank page at new installation.
Hi I installed Latest version (15300) of the SD on a Windows 2022 server. Installation was successfull, but the initial web page just display a blank page. What coulkd be wrong? all the services are started correctly
Next Page