Applications , source and destination shows as "others" in NFA as add-on in opManager nexus
I can't see the traffic details
ServiceDesk Plus upgrade fails from build 15200
Hello, I've got an issue upgrading from Build 15200 SP3 to any build beyond it. I've tried installing 15200.6 as it's a newer service pack but as it's the same build number so it won't allow the install. When installing a newer build such as the latest
Introducing Zia - Your AI Assistant for Smarter Mobile Device Management
We're excited to announce a powerful new addition to iOS admin app of Mobile Device Manager Plus – Zia, your AI assistant powered by Apple Intelligence. With Zia, get instant answers about your mobile device fleet in a single conversation. Ask anything
DLP policy conflict
Dear Support Team, I am experiencing a critical issue with the DLP agent where multiple policies with different enforcement actions are not functioning correctly. Problem Description: I have deployed two DLP policies to a client endpoint with the following
How can I remove software entries from the Patchconnect database that no longer exist in SCCM?
Hello everyone, we use PatchConnect Plus to keep third-party software up to date. However, there are now several entries in the PatchConnect database that are still listed as installed, but I can no longer find them in the SCM database. How can I remove
Remote Password Reset
Hello, I would like to know why this error is occurring when I try to change the password for a user registered in a resource in PAM360. I have already configured the broker settings for the resource under Configure >> Remote Password Reset, where I set
OpManager Plus 12.8.665 no VPN RA traffic
Good day team! I have noticed, that my OpManager Plus does not collect user's VPN RA traffic from Cisco Anyconnect. As I can see...it stops to collect about 2 months ago... no changes has been made in config or installatoin any updates or patches... Any
[Free Webinar] The unified ITOps blueprint: From siloed signals to real-time operational intelligence
Hi there, When your IT teams operate without unified visibility, minor snags rapidly cascade into major cross-domain incidents, and by the time you connect the dots, the damage is done. Join our upcoming webinar to build a unified ITOps dashboard that
Different types of printer in Asset Management
We've recorded all of our printers within the "Printers" asset category, but I'd like to go further and distinguish between MFDs, office printers, plotters and label printers. Can this be achieved by defining new product types which will still sit within
Cloud agent problem after upgrade to version 9.4
Some cloud agent clients after the automatically upgrade to Version 9.4 remain in "Unable to upgrade agent"; this from the cloud console view. But on the client, on the agent-side, they are upgraded to the new version 9.4; also restarting or rebooting
:[## 8280355 ##] Service desk portal integration with Mini Orange for SSO by users
already raise ticket but no response ??
[SOLVED] Service Request Approver has no access
I have a few forms that require approval from people throughout our departments. For these select people I will go to their User profile in ServiceDesk and make sure "Service Request Approver" is checked. In the past this was enough to allow the users to go to ServiceDesk and approve what was needed. We are currently on 11.0 Build 11007. When this problem started we were on 10.5 Build 10513. The only way for me to fix it now is to go to the users profile and allow them to see ALL request. But I did
First application install works, the rest all get "Network error occured with error code : 2" from deployment template
Hey all, When using OS Deployer, my first application installs without a hitch. All of the others fail with "Network error occured with error code : 2". This is the extent of the error, no other information is given. How can I troubleshoot this?
[Free e-book] How data-driven retail brands win on margin, experience, and speed with analytics
Hi there, Retail performance today is shaped by constant operational volatility. In this environment, AI-powered retail analytics delivers what conventional reporting frameworks cannot: it enables retail leaders to anticipate disruptions, surface growth
ServiceDesk Development Environment
Wondering if anyone is using a SDP dev environment. If so, is there a configuration file(s) that I can copy over from my production environment as I do not want to recreated my rules, groups etc. We learned a valuable lesson this week when the service pack update brought us down for a day and a half. All of which would have been avoided if we would have tested in Dev. Thanks for your help!
Setup Service Desk with MS Graph Incoming/Outgoing Mail
Does anyone have step by step instructions on how to setup Service Desk with Graph? We are migrating to Exchange online and need to reconfigure our system to pull the email from exchange online mailbox via Graph.
Managing Out-of-Office (OOO) Emails
Managing automated out-of-office (OOO) emails is always a common challenge as it can lead to unintended updates and notifications which may hinder the seamless progression of request process and workflows. Therefore, a well-defined approach to managing
Security Vulnerabilities
ADManager Plus 8042 Our vulnerability scanner is reporting the following 3 vulnerabilities have been found. CVE-2026-34480 CVE-2026-34477 CVE-2026-34478 All 3 are complaining about log4j-core-2.25.3.jar
Integration with ELMO Talent
Has anyone integrated ADManager with ELMO Talent cloud application, I'm new to APIs and trying to figure out how to get fields such as position, location and depart as they are returned with values such as "position": "/positions/fa75bd9e-d967-11f0-ae08-827b3d60d2a8",
Format Zia created template
Is it possible to format (i.e.: word wrap)how a Zia conversation appears when a request is submitted? In this case, the conversation is cut off under the Details tab and under the Conversation tab the technician needs to scroll all the way to the right
Upcoming enhancements in Webhook Security, DRE Support, Settings and Copy Release in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements in Webhook Security, DRE Support, Settings and Copy Release in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements Webhook Security
Application install after OS deployment - reality or myth?
The Loch Ness Monster...Big Foot....Applications that install after OS deployment.... People claim they have seen the first two - has anyone seen the third one? I haven't yet. I have followed the instructions that claim that if I upload the .exe/.msi
API for automated package creation
Is there an API that allows for the automatic creation of packages and their distribution to existing groups? As more and more software (especially browsers) is now released on a weekly basis, the effort required to deploy it manually has increased significantly.
Ansible Playbook to Install the Endpoint Central Agent
Hi all, I am looking for a playbook that installs the latest agent available, in our on-prem environment, to our machines. Ideally, I want to be able to point to a URL to download the version I need (Windows, or Linux). If a URL is not available, then
Exploring Ecommerce SEO Audit Challenges in the Context of Cloud Security Plus
Hey, I'm currently knee-deep in conducting an e-commerce SEO audit for my website, and I've stumbled upon a fascinating intersection with cloud security, particularly with the integration of "Cloud Security Plus." I'm reaching out to this knowledgeable
ServiceDeskPlus API + Power BI Service
Hey all, My organization has been working on leveraging the ServiceDesk Plus API as a data source for a Power BI semantic model, specifically for incident and service request reporting. When refreshing the semantic model in Power BI Desktop, it works
ManageEngine security advisory—Important security fixes released for ManageEngine PAM360
Hi there, This security advisory is to let you know that multiple vulnerabilities of high severity was detected in ManageEngine PAM360. Severity: High. What is the issue? SQL Injection and Authentication Bypass vulnerabilities were identified in PAM360.
ManageEngine security advisory—Important security fixes released for ManageEngine Password Manager Pro
Hi there, This security advisory is to let you know that multiple security vulnerabilities of high severity was detected in ManageEngine Password Manager Pro. Severity: High. What is the issue? SQL Injection and Authentication Bypass vulnerabilities were
Patch Release: Google Chrome 149.0.7827.114/.115 for Windows and macOS
Google has released Chrome version 149.0.7827.114/.115 for Windows and macOS. This release addresses 28 security vulnerabilities, including five critical flaws and multiple high-severity issues affecting components such as Core, GPU, Network, Media, Autofill,
Patch Release: Google Chrome 149.0.7827.114/.115 for Windows and macOS
Google has released Chrome version 149.0.7827.114/.115 for Windows and macOS. This release addresses 28 security vulnerabilities, including five critical flaws and multiple high-severity issues affecting components such as Core, GPU, Network, Media, Autofill,
Patch Release: Google Chrome 149.0.7827.114/.115 for Windows and macOS
Google has released Chrome version 149.0.7827.114/.115 for Windows and macOS. This release addresses 28 security vulnerabilities, including five critical flaws and multiple high-severity issues affecting components such as Core, GPU, Network, Media, Autofill,
Migrate cPanel to Office 365 Accounts Easily with RecoveryTools Software
Looking for a simple way to migrate cPanel email accounts to Office 365? RecoveryTools cPanel to Office 365 Migration Software provides a direct and secure solution to transfer emails, folders, and mailbox data without complex manual procedures. The software
Kafka monitoring in Applications Manager
Hi team, we're running a Kafka cluster that handles event streaming. Does Applications Manager help identify under-replicated or offline partitions, and can it alert us before these issues impact application performance or data availability?
SSO requiring a click to logon
After updating to 15.260 SSO with Entra ID doesn't happen automatically, but the users HAVE to click the button to logon. Anyone else experiencing this?
CAB Members Ordering Not Possible in ServiceDesk Plus
I have created a CAB Approval Core Team with a few members; however, the approval order cannot be modified, and reordering is not possible. Could you please clarify how the member ordering works? I believe this may not be based on alphabetical order.
Endpoint Central Cloud API paging
Hi Currently looking to get all information about devices using "/api/1.4/patch/allsystems" but this is only returning the first 25 devices. I understand that I can use "/api/1.4/patch/allsystems?page=x" where x is the page number of the next 25 devices
New customer...not having a great experience. Need an escalation pathway.
Does anyone know the escalation pathway to get some movement on our tickets? We launched Endpoint Central late last year and had a great experience and so we were optimistic going into the ServiceDesk for Cloud configuration and launch. However, we are
Windows Server 2019 End of Life: Why Businesses Should Start Planning Now
Microsoft has announced the upcoming Windows Server 2019 End of Life, making it essential for organizations to begin evaluating their infrastructure and upgrade strategies. As the Windows Server 2019 end-of-life date approaches, businesses relying on
Windows Server 2016 End of Support: What Organizations Need to Do Next
Microsoft has announced that Windows Server 2016 End of Support is approaching, making it important for organizations to evaluate their infrastructure and develop a modernization strategy. Once support ends, servers running Windows Server 2016 will no
Launch: Agentic AI and NLP Capabilities in Log360 Cloud: Ask Zia, Agent Studio, and MCP
We're excited to announce the release of Ask Zia, Zia Agent Studio, and MCP Integration in Log360 Cloud. This update brings together that brings together conversational security operations, prebuilt and custom AI agents, and open connectivity to external
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