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                      • Announcements

                      • Intermittent Email Sending Issues with Office 365

                        Dear Customers, We are experiencing intermittent issues with sending emails through Office 365 from ServiceDesk Plus Cloud (US Data Center) due to connection issues with the O365 SMTP server. We sincerely apologize for any inconvenience this may have

                      • Introducing the cloud version of ServiceDesk Plus MSP! Try it now

                        Dear Customers, We have some great news for you ! We are thrilled to announce that ServiceDesk Plus MSP, our unified PSA-ITSM platform, is now available in the cloud. This version offers the advantage of low overhead, easy scalability, and high availability.

                      • ADSelfService Plus' build 6510 released! Now supports macOS 15 Sequoia

                        Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6510, with the following enhancement and issue fixes: Enhancements macOS 15 Sequoia is now supported by the macOS login agent for MFA and self-service password resets

                      • ADSelfService Plus Fixes and Enhancements [2025]

                        Release Notes for build 6510 (Jan 2, 2025) Enhancements macOS 15 Sequoia is now supported by the macOS login agent for MFA and self-service password resets and account unlocks from the machine login screen. Note: This support is limited to devices with

                      • Seamless SSO and life cycle management with new app integrations

                        Hey everyone, We’re excited to announce Identity360's latest release packed with some powerful enhancements designed to improve your user access management experience. Enhancement: Integration with Freshservice and Freshdesk: Identity360 now supports

                      • Most Discussed Topics

                      • Intermittent Email Sending Issues with Office 365

                        Dear Customers, We are experiencing intermittent issues with sending emails through Office 365 from ServiceDesk Plus Cloud (US Data Center) due to connection issues with the O365 SMTP server. We sincerely apologize for any inconvenience this may have

                      • Patch Outside Deployment Window

                        hi i have laptops that not get all the time the patches during the automatic deployment windows can you add the option to patch them outside the deployment windows without force reeboot and that it will just notify the user that he need to reboot his

                      • Add approver automatically after editing the request

                        We have a product delivery process that requires three managers to approve in the first step. After approval, the request goes to the technician and he prepares the product, but at this stage, the security manager also needs to approve the release of

                      • Not able to collect the data for Network Interface attribute using SSH mode

                        Hello. Good day. Your support to check this reported error on a LINUX RHEL 9.4 monitor. It indicates that it cannot collect data from network interfaces. Attached are a couple of screenshots of the error. Thanks for your help Regards

                      • Share request with User Group

                        Hi, Team, is there a way to share a request with one or more user groups using a deluge function? I thought about using the user_groups API to get the user names of the user_group and then the share API to share the request with them. Is there a simpler
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