Disabling TLSv1.1 on Eventlog Analyzer
I am attempting to Disable TLSv1.1 on the Latest version ManageEngine Eventlog Analyzer. I tried to modify the server.xml but it looks like the TLSv1.0 is already not included on the sslprotocols section. Is there something else I missing that would allow for me to fully disable this protocol? -Martin
Problem login into Eventolog-analyzer
Hi, When I try to login to Eventlog I get the following error: HTTP Status 400 - Invalid direct reference to form login page type Status report message Invalid direct reference to form login page description The request sent by the client was syntactically incorrect. Apache Tomcat/@VERSION@ I tried stopping the service and using run.bat from command line with this result: JAVA: "C:\ManageEngine\EventLog Analyzer\bin\\..\jre\bin\java" . JAVA_OPTS: -Djava.library.path=..\lib;..\lib\native -Duser.country=US
Fetching Emails from gmail account
Hi. Can anyone help me with this issue. I have configured a gmail account in the ServiceDesk mail settings option to fetch emails but when I try to save the settings there's an error which states "authentication failed'. What should I do to enable the mail fetching into ServiceDesk from my gmail account......?
Patch management and triggers - best practices?
I'm looking to setup some patch management that will scan, download, and install. After that deployment, I would like to start a timer/trigger for the next round> Example: 1. Scan>Download>Install by IP range, nightly. 2. 4 days later deploy these updates to a different set of IP's. 3. 7 days later deploy the another set of IP's. I'm looking to keep the care and feeding of my tiered deployment schedule to something I don't need to babysit everyday, other than looking for some initial errors. Even
ISA log import to ELA server
Hi Support, Now my ISA server is 2006, is it possible to import ISA log into ELA server? Can you advice me any procedures to do it? Regards, Lanny
Map non-matching AD fields for site locations
I use the AD sync tool in my org to sync user details to my service desk plus on demand... I have multiple tenants in my suite that I separate into multiple sites... So something like "DC Company1" "DC Company2, etc. etc...." Company 1 is my organization, and Company 2,3,4 are other companies that we support in the same geographical region... (some sit in our offices, some across the street, etc..) Everyone but Company 1 is not in our AD in any way... Everyone in Company 1 is synced from AD
.101 to .111 not compatible with my network
Before hand had no issue upgrading to latest now I can't because of error that "This build 10.0.111 is currently not compatible with your network. Click here to upgrade to latest compatible build. "Click Here" link point me to 10.0.0.93... in what kind of logic I should be upgrading 10.0.101 to 10.0.93... I though this check was fixed after reading couple old posts.. why is this happening still?
Software install/uninstall reports?
Is there a way to schedule software install and uninstall reports for certain machines or users? Thanks, Josh
EventLog Analyzer manage VMware vCenter
Hello! I successfully added the vCenter server with administrator privileges and log collection status is "Success", but I'm nowhere in the interface is not found how to see these logs.
[Free Webinar] Empowering ServiceDesk Plus for Identity and Access Management + Surprise
You can make ServiceDesk Plus a better ITSM solution by integrating with ADManager Plus and ADSelfService Plus. Learn about: Active Directory user management for helpdesk Integrate ServiceDesk Plus with ADManager Plus to empower your technicians to perform AD user onboarding, password management tasks, and user account control right from within the service desk console. Entitle users to generate their help-desk tickets and monitor their self-service actions You can hand over the torch of self-service
Require all Tasks 100% completed in order to close Incident ticket
Unless this setting already exists, there should be an option to require that all Tasks within an Incident ticket be 100% complete in order to close the Incident ticket. I can't find this setting in the ticket closure settings.
Is it possible to make exceptions for Critical errors in Windows Event Logs?
Hello, I have turned on Event Log rules for Application and System logs on Windows Servers to make notifications. Is it possible to make exceptions for certain event log IDs?
Hotfix ppm file
Hi David/Demetrius Please send the ppm file link, the one I have is uninstalling instead of installing. Please refer to the attached.
restort Device deleted
Hi, I was deleted th device in the netflows by license management , and now I can restort this device to netflow. what can I do ? regard,
Permissions for OpMan Account
Good afternoon We have OpManager 12200 installed and want to monitor our Domain Controllers. Can you please tell me what permissions are required by the account doing the monitoring in order to pull the data. Do you have a permissions matrix anywhere? Many thanks
Issues with SDP Chat
Just did the upgrade to the current version, 9316 from 9302 in our test environment and have a few issues with some of the features that were recently added. Chat: Issue 1: Requester occasionally receives "Mandatory fields not found [message, type]". (See SDP_1 attachment) When this does occur it causes the requester's chat box to disappear as well. I can't consistently recreate the issue. Through testing this sometimes happen almost immediately and other times it will be well into the conversation.
Did you know - How to automatically reinstate revoked licenses of users ?
Licenses are a costly affair. Administrators should know the tips and tricks of license management to manage the licenses in an easier way. It is a common practice to revoke the license of Inactive users Locked out users Password expired users and others who are all not using the product for a very long time. While we take proper steps to curb the unwanted license consumption, we must also ensure that the licenses are reinstated promptly. Most the products provide ways to restrict license usage
ServiceDesk Plus 9315 Released
Dear Users, We are glad to announce the release of latest servicepack 9315 for ServiceDesk Plus. This servicepack includes 11 new features , behaviour changes and bug fixes. Take a quick tour of our new features. Check out our Readme for more and download the servicepack here. Try our demo before upgrade. Step by step installation process can be accessed here. Regards, Edwin Vasantha Kumar Servicedesk Plus Team
Перевод на другой язык статус заявки
Здравствуйте! Нам нужно перевести на другой язык статус утверждения заявки. На английском оно пишет, как "Pending Approval, To Be Sent, Denied" и т.д. Мы не смогли найти место где хранятся эти записи! Надеемся на вашу помощь.
Implications Of Changing Mail fetching from IMAPS to POPS
What is the implications of switching to POPS for a day then switching back to IMAPS? Since POP stores the emails locally does it delete the emails from the mailbox after the email is stored locally or is there two copies? and once we switch to IMAPS will it create duplicate emails? Also where does it store the emails locally in Service Desk?
Searching in SC+
Searching in SC+ should be way better. When you have few hundreds clients (accounts) it is difficult to remember exactly the first name. For example, when entering new request for Hotel Alhambra we must write "Hotel" and then we see drop list of all hotels to choose from. If I write "Alhambra", nothing happens. Generally speaking, search engine is quite limited, in other forms, too. Next, in Accounts, Recent Requests or View All Requests, we can do exactly that - view. We cannot open the request
unable to access Request since upgrading to 9317
Please help - since upgrading to 9314 to 9317 I am now unable to access the home page, requests, I can see the admin, solutions and asset tabs, but not the requests so I cant action any calls.
Free windows admin Tool
Hi, Gud day, After adding system in Free windows admin Tool i am unable to access. i am getting error "The RPC server is unavailable." my system are in Workgroup.
Force MDM app to sync
Hi, We are configuring a large number of devices for Kiosk mode. naturally, there's a lot of trial and error here. the default sync time for devices is every 60 minutes, which makes it impossible for testing. how do i force the MDM app to sync ? device is enrolled as owner using the QR code option. Thank you.
Creating ticket xls
Hi Is there anyway to do a bulk import from xls to create tickets?
What settings need to be made to ensure, any email updates are added as conversation to the ticket instead of letting it create a new ticket
What settings need to be made to ensure, any email updates are added as conversation to the ticket instead of letting it create a new ticket
Ignoring specific event log errors
Hello, When monitoring the event log for a particular server, is it possible to check the box that monitors for all errors yet manually exclude certain ones? For instance, every time I RDP into a server, I get an error in the system log about a printer driver not being installed. The error itself is harmless, but I get an e-mail every time it happens because it shows up as an error. Any way to manually exclude this particular event?
email alert issue
we have installed ServiceDesk Plus version 8.2.0 build number 8201. but having issue in generating email alerts. email configuration screenshots are attached kindly provide solution ASAP. regards, Muqadas.
Request Reply -- Ability to Use Technicians Email Address
Good day, We're working on rolling out SDP and are trying to see if there is an integrated way to have replies from inside of SDP to use the logged in technicians email and attach to the request? We presently have 5 different technicians and the configured outgoing email address is our helpdesk email, which our technicians do not monitor. Thanks
Real-time change auditing of mailbox logons, properties, and databases
Calling all Exchange admins! ManageEngine is starting its next workshop series on Exchange administration best practices and how Exchange Reporter Plus can help you. Free training from ManageEngine July 26, 2017 Wednesday | 2pm PDT Register now! The recent bout of security attacks have made admins extra vigilant about continuously auditing their Exchange components. Keeping your Exchange environment secure must be your number 1 priority, and by
My Application reverted to fresh installation after starting
Hello Everyone, I have set up my Servicedesk plus application nearly finish, I tried to stop/start on purpose but after restarting, all the configuration and changes were gone. It looks like a fresh installation. Could you please assist this Regards, Eric
Support Rep login report
Hi, A request has been put forward for a report to show when a support rep has been logged into the system for a certain date period. Information we would like to capture is the following Business Unit (would like to be able to select which business unit to run the report on) Support Rep Name date/time stamp for log on and log off (would like to be able to select a date range) I have one already have one but does not show the above select aas.session_id "SessionID", aal.name "User Name", aas.user_host
Differences between SDP and SCP ?
Hello, im a little bit confused. Whats the main differences betwwen Service Desk Plus and SupportCenter Plus? Whats the newer product ? Which has more Features build in? Thank you.
Minor Tweak Suggestion To System Tray Menu
So this is a suggestion that is very minor, nothing critical, it's just to address an annoyance. So in my company's environment, when we go to open up Desktop Central we go to the system tray area, right click the DC icon and choose the open web console option. It's great. Except that stop service is immediately above this. There have been a few instances where someone, myself included, has accidentally hit the stop service option. It's not a huge deal, you just start the service back up hooray,
[Python] How to check if a requester is also a technician?
A lot of our technicians will forward tickets or create tickets via email rather than actually creating incidents within the application. This results in a lot of requests from technicians that are actually just to keep track of work orders. I am trying to use a python script or otherwise to automatically assign requests that are submitted by technicians via email to themselves. Thanks
workorder.do error while merge
Hello After upgrade to 9309 we can get very often browser error Could be error related to Chrome but most of our users use Chrome Result URL: https://workorder.do/?woMode=viewWO&woID=170531 Error: This site can't be reached workorder.do's server DNS address could not be found DNS_PROBE_FINISHED_NXDOMAIN Dmitry
Change Technician Login Name?
Hi. We have a tech who recently had a name change. I can change the name and email but don't see a way to change the login name. Any help? Thanks
Change "FROM" email address on "ServiceDesk Plus"
My problem is that I was using the system with the email "suporte@consultcorp.com.br" and the email from this company has changed to another domain "suporte@securegate.com.br". We have already made the changes for authentication for receiving and sending email. (POPS and SMTPS settings) RECEIVED OK! SEND OK! All Work Fine... However, this address (suporte@securegate.com.br) is not displayed in the "From" field. Response Ticket email has send for "securegate.com.br" mail server (Over SMTPS), but "FROM"
Chat Settings
Can techs start chats? Does locked out accounts still able to chat if they are already connected? Is there going to be an api or plugin for sharepoint? "Slack integration would be a godsend but i know thats asking to much unless 3rd party does it." Does the "Exclude chat for group(s)" remove them from the user pull down or from chat all together? Does this chat feature integrate with Desktop Central at all?
Known Issues List - Enhancements to make this a fantastic tool
Having a Known Issues list should be applauded as it is the type of transparancy and accountability that all customers should hope for and expect from software Developers. So, first, Bravo! I have two enhancement suggestions that really follow the spirit of continual improvement (ITIL practices) that would make this Known Issues list effective: List the earliest known build where the issue was detected - this is very important as it helps us narrow down whether it may be the issue we are suffering
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