Populating New Fields
Hi,
We have amended our Incident template to include a new mandatory field, now this is added all our existing requests have this field...which means technicians cannot amend or manage the ticket without filling in this field.
Is there any way to populate the field so only existing requests are updated ? We tried a Business Rule but this didn't seem to work.
Any ideas ?
A
We have amended our Incident template to include a new mandatory field, now this is added all our existing requests have this field...which means technicians cannot amend or manage the ticket without filling in this field.
Is there any way to populate the field so only existing requests are updated ? We tried a Business Rule but this didn't seem to work.
Any ideas ?
A