why Netflow analyzer can not update interface name
as the attachment show , interface name is ifindex91,ifindex92 , it should be like this i have sync from SNMP, but it did not work .
Line breaks in API
I am using the Rest API to create tickets in service desk, but I am having trouble populating the description with line breaks. This is what I want: I want my tickets to look like this. With line breaks. And more line breaks. What I get is this: I want my tickets to look like this. With line breaks. And more line breaks. I have tried several different methods of creating them ( actual line breaks as XML usually uses, <br>, <br><br />, etc.) What is the proper method of getting line breaks in the
Machines were overwritten with new machine
We got in a new computer. We cloned the harddrive of the users old machine and put it in the new machine. This overwrote the old machines record in assets. How do I fix this and what would be the best practice? Thanks!
Requester Report
Is there a way to run a report on requesters and include any additional fields for requesters?
Add remove Column Selection on Requests
I would like to add a column for Asset. When viewing the requests I had a technician ask if we could see what assets were on all the tickets he is assigned. I think this would be a great option to add. Currently there is no option for viewing assets on the requests page for technicians.
Join our NYC User Conference this September 12th and 13th!
This two-day event focuses on sessions to help you get the most out of your ManageEngine software, dive deep into our various products, and learn about feature updates, best practices, trends, and integrations. But in addition to that, we'll also have plenty of time for one-on-one sessions with industry and product experts, networking, and much more. Register now. We'll give you a sneak peak of new products and features, and even look at our roadmaps for the future. On top of it all, we'll keep
Join our NYC User Conference this September 12th and 13th!
Hi Folks, This two-day event focuses on sessions to help you get the most out of your ManageEngine software, dive deep into our various products, and learn about feature updates, best practices, trends, and integrations. But in addition to that, we'll also have plenty of time for one-on-one sessions with industry and product experts, networking, and much more. Register now. We'll give you a sneak peak of new products and features, and even look at our roadmaps for the future. On top of it all,
Desktop Central Chat and Remote Control Behaviour
Hi All, Has anyone experienced the chat tool and/or the remote control tool opening in new tabs rather than a new window? I would much prefer it to open in a new window. Many Thanks, Jake
Task Views - View All Tasks not available for standard technicians
Our standard technicians don't have the ability to view All Tasks now that we have upgraded to 9.3 Build 9317. Standard Techs have all the task views (similar to a SDAdmin), except for the All Tasks view. Is this a new 'feature' of build 9317? For us, It means that standard techs can no longer search for completed tasks that have been completed by other technicians. Thanks, Kylie
Task permissions question
Has there been a change in a recent update of SDPlus that you can only see tasks assigned in your name? We used to be able to see other people's tasks, but now it is only your own you can see, even if you create the task. As an admin I can see some but only the older ones, any new ones created I cannot see unless it is in my name. Is this a deliberate change?
[KB] How do I check if all the required Exchange Services have started running?
To ensure Exchange Server health and avoid issues arising for your end users you need to constantly check if all the services required by your organization's Exchange Servers have started running. Using PowerShell to check if all the required services are running, however, is no simple task. Solution: Exchange Reporter Plus helps you check the running status of all the services required by your servers quickly and efficiently through the following methods. 1. Intuitive dashboard Get a quick look
Exporting "My RequestS"
Is it possible to export all the tickets I have under "My Requests" to excel?
Links in Servicedesk - CI
Hi, I have a configuration item. On this item I put on different labels. Tried to put in a label value like "http://www.google.com". Apparently it I not possible to make the hyperlink work (you need to copy/paste). Therefore, any shortcut or tricks to insert links or fileshare to a configuration item? Best regards Thomas
REST API-- POST_ONLY_URL issue
hi all, i am trying to get 'Request' data from my cloud Service-desk Plus demo version to Postman using REST API by following steps given in below link. https://api-sdpondemand.wiki.zoho.com/View-Request.html i am getting below error. { "operation": { "result": { "error_code": 4001, "message": "POST_ONLY_URL", "status": "Failed" }, "name": "GET_REQUEST" } } for your reference i attached postman request screenshot. please help me
Customize Reports By Requester
I would like to create a report by requester that are incident related. I.E. how many times a given requester has submitted tickets that are related to Outlook. I am having a hard time finding where I can go to create this report.
Appending Description Field
Hello, Looking for a bit of advice, I've added the below script, and it pulls through the details as required, however it adds the description_to_add twice. Also, unless I this to On Create only, if the Request is Edited it adds another two lines each time it's edited. I can keep it at On Create Only if required. var existing_description_content=$CS.getDescription(); var o=$CS.getValue("WorkOrder_Fields_UDF_CHAR14"); var d=$CS.getValue("WorkOrder_Fields_UDF_CHAR15"); var c=$CS.getValue("WorkOrder_Fields_UDF_CHAR7");
Did you know - How to identify and prevent brute force attack?
Passwords are the most targeted points of attack to gain access to your critical resources. Hence you must ensure that stringent password policies are in effect to avoid dire consequences. With healthy password practices evolving, ways to break them are also on-the-grow, which indicates that it is high time that you adopt proper tools to survive such unknown threats. ADSelfService Plus provides means to identify and prevent password related issues. This week we will learn how to prevent brute force
Join our NYC User Conference this September 12th and 13th!
This two-day event focuses on sessions to help you get the most out of your ManageEngine software, dive deep into our various products, and learn about feature updates, best practices, trends, and integrations. But in addition to that, we'll also have plenty of time for one-on-one sessions with industry and product experts, networking, and much more. Register now. We'll give you a sneak peak of new products and features, and even look at our roadmaps for the future. On top of it all, we'll keep
Webinar: 5 critical incidents in your Exchange Server environment you need visibility into
Webinar: 5 critical incidents in your Exchange Server environment you need visibility into Date: August 23rd Time: 12pm IST Save your seat Security has strengthened its footing on every admin's mind, especially after the recent bout of security attacks. Emails act as an easy entry point for malware and other security threats. As an Exchange admin, you need to be vigilant about all the ways in which your Exchange environment could face security attacks. Join this free webinar to find out which are the top incidents in your Exchange Server
Move to another server
Good morning! We tried reinstall ServiceDeskPlus on a new server but was occurred errors. Service Desk do not open in this new server after restore backup. I tried migrate with a full backup and a trimmed backup, but the same error occurs. The old server have DB MySQL, and the new server have Postgree - Is this a problem? Logs attached. Thanks.
NYC user conference - 12th and 13th of September
Join our NYC User Conference this September 12th and 13th! This two-day event focuses on sessions to help you get the most out of your ManageEngine software, dive deep into our various products, and learn about feature updates, best practices, trends,
ADManager Plus rolls out build 6590
ADManager Plus Build 6590 (August 2017) New feature: GPO management: Create GPOs: Now you can create GPOs and link them to OUs, sites, or a domain (either at the time of its creation or later) without using GPMC. Edit GPOs: Options to search and modify the administrative template settings, for both computer and user configurations, have been provided now. Delete GPOs: You can now delete single or multiple GPOs, in one go. Click here to know more Archive audit report: The new feature helps archive
ADManager Plus rolls out build 6582
ADManager Plus Build 6582 (July 2017) File Server Management capability has been enhanced with option to Create workflow requests for granting or modifying shared folder permissions. It is also possible, while creating the request, to select a specific time duration, such as 30 minutes, one hour, two hours, one day, or permanently, for which the permissions being assigned must be valid. After the specified time period, users' permissions will be automatically reverted. Modify or remove the NTFS or
At a glance Report in Opmanager 12.0
In previous versions of Opmanager we can export the At A Glance reports to PDF and even schedule this report. With version 12 we cannot find the way to schedule the At a Glance reports, and we cannot even export to PDF. Can someone advice us on how we can resolve this issue?
Edit Custom Data Source Query
I currently have a custom query being used as a data Source successfully. It pulls FCR data from SDP. Where and how the bloody hell can I edit that query in case I need to change a year parameter or something?? I can see the Data Source, I can edit the connection, I can refresh the data source, where can I see and/or edit the query I am using? Thanks David
Monitor CPU core in SUSE Linux
Can OpManager monitor SUSE linux 11 CPU core in HP server?Currently i can monitor CPU only.
Standalone ESXi\Hyper-V and OpManager 12.3
Hi All! I need monitoring VMs in standalone ESXi\Hyper-V hosts - how to ??
Unable to send e-mails - ServiceDesk Plus-OnDemand - Office 365
We use Office 365 for e-mails etc. We are able to receive e-mails fine into ServiceDesk Plus On-Demand but every time the system tries to send an e-mail, it comes up with the following error: Mail sending failed.Authentication failed The same account/credentials are being used for receiving and sending e-mails so there is no issue with the password etc.
Ticket count for Requester change by Site
I want to create a report for "Ticket count for Requester change by Site". It would be great if someone could help me out. Many thanks. -SDP 9.3 Build 9317 -PostgreSQL Henry
Ticket count for Requester change by Site
I want to create a report for "Ticket count for Requester change by Site". It would be great if someone could help me out. Many thanks. -SDP 9.3 Build 9317 -PostgreSQL Henry
Test button for Messaging Templates
be nice to test a template with out saving it. and doing an action to generate the email.
Free workshop: Office 365 and email traffic reporting and analysis
ManageEngine free training - Week 4 August 16, 2017 | 2pm PDT Register now Join us this Wednesday on the final workshop of the free online training series on ManageEngine Exchange Reporter Plus. If you have a hybrid Exchange environment, pay close attention to this week's workshop, for you will also learn how to report on Office 365. In addition, you will also learn to report on email traffic in real time. In this workshop, you will find out how you can: Locate emails based on keywords in their
Custom template with variables
Hi, We have designed a custom template that our HR department uses for our new-hire process. HR opens a ticket with the custom template and inputs all the details about the new staff member. Is it possible to use variables in the subject line that add the staff member's name to the subject of the ticket? For example if the new starter's name is Sanjeet Kumar and HR have entered this into two custom fields currently labelled "New Starter First Name" and "New Starter Last Name", can I put a variable
Missing Message text
When i get the email from the opManager it doenst give me any info just the Variables Title $message $stringseverity Message This Server is low on RAM or HDD Space Device: $displayName Category: $category Error Condition: $stringseverity Generated at: $strModTime Device Type: $DeviceField(type) Disk in GB: $DeviceField(hardDiskSize) RAM in MB: $DeviceField(ramSize) IP Address: $IntfField(ipAddress) Alarm Details Message $message Device Name $displayName Category $Category Error Condition Attention
what Netlfow software is recommanded to use on Linux to export Netflow Data
Hi team i use quagga to play Soft router on my Network it run on a Ubuntu 12.04 , and it has many gre tunnel virtual interface , now i want to export it Netflow to collector , and is there a recommanded suite for Ubuntu 12.04 ?
SNMP Trap receive
Estimados, buenos días. Consultarlos si desde Applicarions Manager es posible hacer SNMP Trap receive. La idea es traer el log de unos storages para poder monitorearlos. No encontré nada de info al respecto, solo hay datos de SNMP Trap Send. Saludos y gracias Daniel
SLA AFFECTED BY SITE OR APPLICANT AND (%) OF AFFECTED SLA
Very good afternoon, I urgently request HELP, I need to generate a report of SLA but of sites or applicants for example show the tables of number of ticket, site, sla affected, sla failed, (%) sla affected, response times and Agent assigned to the case, please help me, my database is postgre
Customize Login Page
I am trying to modify the login screen for ServiceDesk Plus. I have followed the steps in this post: https://forums.manageengine.com/topic/customize-login-screen-add-policy-warning with the exception of modifying the .js files. I can make the changes to the html that I need to make but I'm having an issue with the login portion. Before I make changes I just wanted to test the functionality to make sure it was still working before I made modifications. The page comes up and looks like it normally
Scheduled Reports
I need to be able to delete the schedule on reports that I did not create. They are being emailed out and shouldn't be. Is there a query you can provide to do this? Thanks!
Survey reporting
We are currently reporting on survey results and noticed that, since questions are not mandatory to answer, the data is slightly skewed with the scores that they are reporting. They may report a score of 100% even though not all 5 questions are answered. Is there a way to write a MSSQL query that would throw out any surveys that do not have all questions answered (there are 5 total questions)?
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