Integrating Analytics Plus with Service Desk Plus MSP
Hello, I need yours tips! Actually, I have Service Desk Plus MSP. Can I integrate Service Desk Plus MSP and Analytics Plus in the same server? The server is Win server 2012 R2 run in a Virtual Machine. Thanks
Windows Firewall | What rule should I create?
I tell you my situation, I installed Manage Engine Service Desk on Windows Server 2012 R2, I created its respective internal DNS record, the software is a web application and it makes use of tomcat and port 80. I have published the use of the tool Through the wan of our company - clients, it turns out that if I do not turn off the windows firewall, end users can not access the application. My question. What rule should I create in the Windows Firewall? Is it an entry or exit rule?
No notifications or bold text when replied on a ticket
Guys, I've noticed that the ticket is not always set in bold text when a reply comes in. There's also no notification of it, so tracking all incoming emails on tickets manually is surely not easy. Possible to take a look into this please? With regards, Sven
Report Request - Technician Update Summary
Hello, I would like to be able to run a report that shows a summary of a technicians work for the day, so something like the below: Technician Group # Logged # of Notes Added # of Conversations Added # of Work Logs Added Total Time Spent Is this possible? I would like to be able to change the period I'm running it for. Database Name = Microsoft SQL Server Current Build = 9311 Many thanks Lisa
Are you ready for the GDPR?
Hello EventLog Analyzer Patrons, The GDPR is buzzing all around. Want to check how ready are you for May 25th, 2018, the deadline to comply with this compliance requirement? Take our quick 3-minute quiz to know your readiness quotient for the EU's GDPR. Confused on whether you need to comply with the GDPR? Don't worry, we clear that doubt too in this short 3-minute survey. Hang on! Did I tell you that we also ease out your GDPR adoption process? Check out what we have you for the GDPR adoption
OpManager Web Login
Hi all, When i try to login to the web portal of OpManager at the IP: 10.10.1.10:8181 it keeps loading and then failing in the end, however login from localhost on the that machine works fine. what could be the issue. Thanks
Mule ESB?
Any possibility of adding monitoring capabilities for Mule ESB? https://www.mulesoft.com/platform/soa/mule-esb-open-source-esb
How to change the site by markers in the text of the incident
hellp sorry, I do not speak good English I have zabbix and it sends me messages about anomalies. In messages there are markers about clients. How to change the site automatically for these markers. Thank you
How can I upgrade OpManager from version 11500 to 12200 ?
Hi Support, We plan to upgrade OpManager from version 11500 to 12200. May I know any upgrade path for this task? BTW , is there any guide for upgrade procedure or best practice? Please kindly advise. Thanks Kidd
Microsoft LAPS - Reporting
My I know if the ADAudit having a report to audit the LAPS password retrieval or any report related to Microsoft LAPS
Staying on individual request after closing.
Currently the behavior of SDP is that you are taken back to the main requests area after closing a request. This is very cumbersome as the technician has to navigate back to the closed request to mark it FCR. Is there a way to change this behavior so that after closing a request the browser stays on that individual request instead of navigating away?
SD doesn't start
Good Day All, Please assist. I'm installing a SDP for the first time on a Windows Server 2008 R2 SP1, with all the default settings etc. as per the installer. When I start the SDP service, the GUI is showing Application Layer started............ and it stays like that for hours. I've attached the log files for your reference. Thank you in advance. Kind Regards Kobus
Is there a way to send a ticket to the auto-assign pool?
If a ticket has already been assigned, is there a way to send it back to the pool to get auto-assigned? If I change the technician to "NONE", it simply unassigns the ticket and leaves it unassigned. Thank you for your help!
Report Time Spent
Hello! We want to make a report with TimeSeries Chart. My custom report: And I can`t change "Count of", there is only "Request ID" And after that I have a chart: But there is only count of worklogs on a chart on Y at month. But I need count of hours and minutes at month. How I can do that? We use POSTGRESQL and SDP 9.3 Build 9317 Thank you!
Customizing Widget size
I'm not sure if this is a familiar problem but is it possible to size Widgets the way i like in the dashboard? I went to customize widget, but there was no setting to size the image. thanks
External Action Plugin
Hi, I have successfully implemented the External Action Plugin and integrated ServiceDesk with JIRA - in our UAT environment. I've looked in the JIRA.XML and JS files for a way to push the ServiceDesk RequestID to JIRA but unfortunately cannot see a way. Also, the attachments don't push through either - those which are physically attached OR those which are embedded in the description (I assume because the plugin refers to it as a textarea). Any suggestions welcome, we are hoping to go into live
ServiceDesk Plus 9318 Released
Dear Users, SDP 9318 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9318: SD-68181 : When service catalog common additional field are added as columns under the request list view, when a pickup/assign operation happens from the request list view, those visible column's common additional field information will get removed from service request which is picked up or assigned. Please refer to the below
Auto-Assign
Hi, Quick question. If a Technician is on leave and updates their status for a week to show they are on leave....will Auto-Assign avoid giving them tickets ?> In short, does Auto-Assign take into account status ? We have a few managers who have to be given full admin rights purely to manage technicians being in or out of auto-assign...which is a big risk to us. Also, if you delete a technician , and they have tickets assigned to them...what happens to the tickets ? A
oid value dec to hex and next to floating point number 32 bit
is possible make this in opmanager, i have a OID with the next value 1085738763, i need convert to HEX and next make this.
how to fix Report error. User Login failures counts 4000 per hour
ADAudit. How to troubleshoot User Login failures Report? The problem is that the user login failure counts 4000 per hour, which is as follows. Event Type: Failure Failure Reason: Account disabled, expired, or locked out Event Number: 4768 Event code: 16 Actually, the user is not locked and can be used normally, or how to avoid being shown in this error in the report. Please help me to fix it thanks Thank you. manusjeam@gmail.com
how to fix Report error. User Login failures counts 4000 per hour
ADAudit. How to troubleshoot User Login failures Report? The problem is that the user login failure counts 4000 per hour, which is as follows. Event Type: Failure Failure Reason: Account disabled, expired, or locked out Event Number: 4768 Event code: 16 Actually, the user is not locked and can be used normally, or how to avoid being shown in this error in the report. Please help me to fix it thanks
Excessive critical alerts !
I'm receiving excessive erroneous critical alters in AD Audit. I was told to install the latest version which I did. How to make sure they will not come back? Thanks
Lockout Analyzer - OWA and ActiveSync Tab
What should I be able to see in this tab? I currently have an error: There is no such object on the server - Error Code:80072030 From what I can tell I have the proper logging setup.
Opmanager Exhnage 2010
Hello, when i try to add performance monitor ..i dont have option for Exchange monitor...but i have option for Lotus Monitor. What can i do to add MS Exhange Monitor THANKS!
Scheduled fetch interval
I recently added a number of additional domains to my AD Audit installation bringing my total to 6. Most are working fine, however on 2 domains I am getting RPC 6ba failures on some DC's. Both of the affected domains are root domains with very little activity on them, as such I have 1 DC set to real-time collection and the remaining DC's set to scheduled fetch every 2 hours. The DC's set to scheduled fetch are constantly reporting RPC 6ba errors. If I set the failing DC's to real-time collection
GpoDetails Folder Huge
Guys, ADAuditplus 5.x seems to maintain a history of your GPOs in a folder named GpoDetails. Mine is 36 GB. My SYSVOL is 400mB, Why is this folder growing all the time?
Is it possible to configure Single Sign On to AD Audit Plus?
If so, how? Thanks in advance
Block specific user name logon attempts from all logs?
Because of a mixed IT setup we have a lot of failed logon attempts in out ADAudit which are false positives because these user names does not exist in our AD. We need a way to exclude/block a long list of specific user names from all ADAudit logs as there are thousands of attempts everyday for each user. Please advice or include a way to do this in a new verison son :-).
Any URL Down Trigger for Workflow not working
Build: 12200 Have URL Monitor on for specific URL (See screenshot 1), manually triggered by stopping the service on the host to put the URL in a down state. Have a workflow attached to the device that checks the URL and if it's down restarts the service and is supposed to send an e-mail. The trigger for this workflow is "when any URL Monitor is down" (See Screenshot 2-4) If this is configuration issue please let me know, if it's truly not working can I get an ETA on when this might be fixed. Thanks!
Chat - Suggestions
1. Option to force every new chat to create a ticket. I don't want my technicians deciding which chats to raise a new ticket on and which to just chat and close. 2. A missed chat should raise a ticket and allow the Requester the opportunity to add more details after the time out. 3. The chat feature should tie into the ME or DC agents that have been deployed allowing the Requester to use the system tray icon. Additionally this could allow a Technician to commence a Chat with a Requester on
Auto-assign tickets after business rule
All, We've setup some business rules that will assign a cat/subcat and move them to the appropriate location queue. From there our techs will need to pickup the tickets and work on them. Is there a way to assign these tickets to our techs automatically within these site queues, using load balancing and level of effort? Thank you, Tom
Scheduled report problem
Hi, Could I get some guidance on how to fix an issue please. We have a report that we have scheduled to run. I have modified the report but the schedule will still run the old version of the report. I have already deleted and recreated the schedule several times. How do I get the schedule to use the updated report? Thank you.
Change Service category from IT to Business
Hi Is there anyway to change a Service Category from IT Service to Business Service Category or visa versa. If not I assume I need to copy the templates over to a new service category and reconstruct any additional fields. Many thanks Chris
disable configuration item
Hi, is it possible to delete default configuration items? Ie. we don't use Keyboard (asset), and a lot other asset types. When editing some of the asset types are greyed out even though there is no instances of the item. Best regards Thomas
Upgrade version from 9110 to 9311
Dear All, I'm using ServiceDesk version 9.1 Build 9110. I built a new instance with latest version: 9.3 Build 9311 Please help me, how to migrate database from old instance to new instance? Thanks you so much for you support. Regards, NAM.
Open a document from SD+ Change
Is there any way to embed a link, or a button, into the SD+ Change template? I have a guideline for Change Owners to follow that would be very valuable to call from SD+ change if possible. The link or button would open a document that gives Change Owners further information.
Kiosk Mode - Missing Restriction Results in Crash
On the Samsung T350 (with KNOX) tablet, you forgot to restrict use of the "multiple apps" soft-key on the bottom left of the device (see attached image). All other keys (home, back, volume, power) can be properly restricted, but the user is still able to crash the app by hitting the "multiple apps" key and choosing "close all". While it is true that the app restarts, all work collected by the app and not yet saved is lost. I was your beta tester for other restrictions on Samsung KNOX tablet devices
CAB Approval - Python
Hi, I am following this link to automate adding CAB Members to Change request: https://resources.manageengine.com/resources/resource/python-handling-change-cab-approvals-through-custom-triggers But getting this error in history: "Error processing the response of Custom Trigger 'Add CAB Members' for the operation: 'UPDATE_ROLES'. Kindly refer logs for more details" - We have different CAB Names: "CAB Members", "CAB Finance" etc - "Impact" are customised: "1.Affects Business", "2.Affects Department"
Chat
Afternoon, I am having a slight problem with the Chat option. Chat has been enabled. There are no exclusions (for testing). I can log on with my test requested and click the live chat option. The requester can type a message.However, a logged on technician is not notified of the chat. This is the same for my admin account. However I can click the chatroom and see missed messages. I have reviewed the admin guide https://www.manageengine.com/products/service-desk/help/adminguide/configurations/helpdesk/configuring_Chat_Settings.html
Upload multiple Purchase Request from csv or xls
The purchasing team would like a feature to upload Purchase Request from csv or xls file.
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