update from 9.2.34 to 9.3 top menues gone
Hi.
Our server is in 9.2.34 and we want to update to 9.3
First I wanted to upgrade directly to 9.3 from this file I've downloaded:
ManageEngine_ServiceDesk_Plus_9_3_0_SP-0_1_0.ppm
But it said this patch is for 9.3 versions.
so I first use this patch to upgrade to version 9.2.38:
ManageEngine_ServiceDesk_Plus_9_2_0_SP-0_38_0.ppm
and after that I upgraded to 9.3:
ManageEngine_ServiceDesk_Plus_9_3_0_SP-0_1_0.ppm
After that all top menus are gone and cant do anything.
what's the problem?
server log:
https://uploadfiles.io/bauh2
Our server is in 9.2.34 and we want to update to 9.3
First I wanted to upgrade directly to 9.3 from this file I've downloaded:
ManageEngine_ServiceDesk_Plus_9_3_0_SP-0_1_0.ppm
But it said this patch is for 9.3 versions.
so I first use this patch to upgrade to version 9.2.38:
ManageEngine_ServiceDesk_Plus_9_2_0_SP-0_38_0.ppm
and after that I upgraded to 9.3:
ManageEngine_ServiceDesk_Plus_9_3_0_SP-0_1_0.ppm
After that all top menus are gone and cant do anything.
what's the problem?
server log:
https://uploadfiles.io/bauh2