Hi,

We've introduced an additional field in our Incident template called "Fix Code".  It's a drop down menu that has about 90 entries, and the contents of this list change depending on which ITEM you select when categorizing the ticket (it does this by executing a custom script in the Field & Form rules)

So for example, if you pick the Item = "Email Admin"

You get a choice of the following Fix Codes:

Permissions amended

Divert added / removed

DL amended

DL Created

Owner amended

OOO Message amended

Retrieved

...But if you pick Item = "Email Reporting"

You get the following Fix Codes:

This is working fine when editing or creating individual tickets.

However, I've been looking through several reports and have spotted tickets where an invalid fix code has been selected.  So in the case of the example above, the Item = "Email Admin", but the Fix Code = "Security report generated" which should not be possible.

After much digging, I've realised this is because some analysts use Bulk Edit to categorise tickets.  When the window appears, they get the full 90 entries of the Fix Code list, and selecting Item does not have an impact on the contents of the Fix Code list

I realise this is probably because this module does not use the Field and Form rules, so there's probably no way of changing this.  However, is there a way of removing the Fix Code field from the bulk edit screen?