Create a ticket from a solution
As we start populating the solutions, I want my Helpdesk techs to search and use them as well when taking calls. This is especially useful for new hires to the Helpdesk. When they find a solution, I'd love for there to be a - create request option. This would essentially carry over the subject, category, and resolution.
This would still allow us to add sub-category if needed, along with a brief description.
Granted, you can search solutions once the ticket is created, but this feels like an added step, when I technically need the solution first or as I'm on the call.
This would still allow us to add sub-category if needed, along with a brief description.
Granted, you can search solutions once the ticket is created, but this feels like an added step, when I technically need the solution first or as I'm on the call.
Topic Participants
josh.smits
Sriram K.S
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