Problems module - Making the Known Error more robustly linked to CMDB
Creating additional fields in the Problem record for managing Known Errors:
- identify 'Related Solutions' records (not just the one Solution record posted via the Problem record)
- identify 'Root Cause CI(s)', which create a relationship with the CI in the CMDB (then flag this relationship in the CMDB Relationships view with a small indicator that the CI has Known Errors)
Problems module custom view that pulls Problem records identified as Known Errors