Can we get the information of vm templates information
Hi Just wondering can we get the information in Manage engine as we get the info of software installed etc in manage engine when we add the virtual machines. So similar to it is there a chance to get the info of vm templates to add in manage engine ? please advise. Thanks
Tool GPO Update and Remote Command
GPO Update and Remote Command Prompt - "Do Group Policy Update" is not running on the remote computer
Ability to create an asset label from the asset
I know we can create barcode labels from SD but i would like to include additional information onto the label, for instance owner, location and PO number Is there a way to do this? I would prefer to be able to do it from the asset form rather than running a report for one label.
REST API - how to retrieve/create Web Service monitor and linked operation
Hi, I'm currently taking over the management of the Applications Manager at my client, and would like to automate as much as possible the creation/update/review of the monitors. I've looked into the REST API and was able to easily add some monitor types (like Java Runtime), but haven't found a way to do the same with WebService monitoring. I can retrieve them, but I'm not sure how to create them, and more specifically how to add an operation to it, to allow a specific method check with body and validation
Is there a way to see the query behind the reports in Manage Engine
Dear Community, I hope you can help me out here. I have an urgent need and I hope you are able to help. In our organization we have a problem, we have so many reports that are there, and since I assumed the role I want to make sure I clean that up in order not to put load on the system. The number of reports is very high. These reports are on the service requests and incidents created for the various business departments. I need to see the some information about the report, e,g. the query (filter)
Printing a Request defaults to 2 pages
Build 9320, just started happening "recently". In a Request, Actions | Print Preview, un-check all except Request Details. preview shown about 1/2 page but shows will print 2 pages. See attached. Anything we can do to change this? Thanks
Tickets not closing due to undetected subcategory
Just upgraded from 9320 to 9323 so I'm not sure where the problem is, but I've got one. Typically, to close a ticket I go to the Resolution panel, enter my info, then set it to Closed when I Save. Now, it will save my Resolution text, but the ticket stays open with a message that says it cannot be closed without a Subcategory. Subcategory is a required field, so the ticket wouldn't be created without it. When I go back to the Request tab, the Status is still Open, even though there is a Subcategory
Web Remote Connection not working
We just upgraded to 9323 to try out the new Web Remote Connection feature. Whenever we launch it, we get an error: FAILURE: General failure while performing the operation. Any ideas of what is causing, or how to troubleshoot? Thanks.
Report with techinician details
Hi, I need a report to extract how much time every technician worked on a request. These informations are already in the details of requests (see attach), but I don't know I can extract it. There is a query or a report I can use? Built 9124 DB: MSSQL Best regards, S.
ADManager Google Chrome Display Issue
Hello, after upgrading to ADManager 6540, we are no longer able to use ADManager on Google Chrome. When we display the users and try to search for users, the webpage remains blank. The list of names flash and then disappear. We have tried to clear the cache, reset Google chrome, and even restart the ADManager server, but it has not resolved the issue. Currently, it only works in Internet Explorer. Please advise if there is something we can look at to resolve this. Thank you, Cyrus
Change Reports: Impacted Services
Are we able to report on the Services Effected selected in a CR?
Field Form and Rules - Automatically Populate Fields Based on Product
Hello. I am building a custom request template. We have various attributes assigned as custom fields to each product. For example, a switch device may have a building identifier. I would like to know if it is possible to use the built-in JavaScript functionality to auto-fill form fields based on these attributes. For example, if I assign the product to the switch, the request form would automatically populate location details. I know I can do this with object dependencies, but I would like to utilize
Solutions module - relationship between Solutions records and CIs
Have a field in Solutions records that identifies which CI(s) the Solution applies to, "Applicable to CI(s)" Then incorporate that CI name into "Keywords" automatically for the Search feature.
Problems module - Making the Known Error more robustly linked to CMDB
Creating additional fields in the Problem record for managing Known Errors: - identify 'Related Solutions' records (not just the one Solution record posted via the Problem record) - identify 'Root Cause CI(s)', which create a relationship with the CI in the CMDB (then flag this relationship in the CMDB Relationships view with a small indicator that the CI has Known Errors) Problems module custom view that pulls Problem records identified as Known Errors
Notification Rules for each Account - Feature request
Currently, we have the option to configure the 'Notification rules' for the requesters by 'account', but we don't have the same option for the technicians. For each Account, we can enable or disable the notification rules but for the technicians, this option doesn't work, the same configuration is applied globally. The reason to have this option is: A. imagine that you want to enable a notification to send an email to the tech A and tech B when a new ticket is created for the Account A; B. Now you
[KB] Multi-factor authentication and SSO support for Help Desk Technicians
Working in a complete cloud environment poses its own set of risks. Multi-factor authentication is one of the most trusted authentication technique to prevent intruders from gaining access to unauthorized accounts. To assuage your fear of intruders, O365 Manager Plus now supports multi-factor, federated and third-party IdPs authentication of Help Desk Technicians. It also supports Single Sign-On (SSO). Steps to allow MFA and Federated Accounts Login to O365 Manager Plus' admin portal. Enable
Opmanager Audit Trail
Hello, Just want to ask if Opmanager manager have this feature? I want to know who delete the monitoring in one of our server because there are numbers of administrator that handles this application. Thank you.
ADSelfService Plus 5504 released with major enhancements and performance improvements
Hello, Everyone! We have released a new build of ADSelfService Plus–5504. The new build features some major enhancements to notifications and performance improvements. Enhancements You can now use the custom attributes as macros and in password synchronization for linking Active Directory accounts with other applications. ‘DateTime’ data type has been added for creating custom attributes. Option to send all notifications to the secondary email addresses of users. Now you can customize the
"Show Password" in Firefox
Hello all, I've seen the "Show Password" feature both work and not work in different copies of Firefox. (When it doesn't work, PMP just continues to display asterisks instead of displaying the password.) Has anyone else encountered problems with Firefox, and does anyone know what the root cause of the problem is? Thanks, - Steve
Which is the correct way to submit a ticket?
Hello, Which is the correct Web site to use to submit a tech support ticket for Password Manager Pro? Is it: https://pitstop.manageengine.com/portal/newticket OR https://www.manageengine.com/products/passwordmanagerpro/request-support.html Thank you, - Steve
Issues returning all fields from Change API in Powershell
I’m having difficulty using the Change API in Powershell. I don’t understand why I can’t retrieve all of the values to populate in variables. I appear to be getting all of the raw information, however. If I make a standard HTTPS GET request to /sdpapi/change/217?TECHNICIAN_KEY=***obscured***&format=json, I get the following output: {"operation":{"name":"GET","module":"Change","result":{"status":"Success","message":"Change details fetched successfully"},"details":[{"changeid":217,"title":"Upgrade
Firewall analyzer
Hello, Im using opmanager 12.3 and can not find a way to add a device to firewall analyzer nor I cannot find any up to date documents of opmanagers firewall analyzer.
OpManager App won't work in iOS11
There was talk of a new app, when is this going to be released?
Create a ticket from a solution
As we start populating the solutions, I want my Helpdesk techs to search and use them as well when taking calls. This is especially useful for new hires to the Helpdesk. When they find a solution, I'd love for there to be a - create request option. This would essentially carry over the subject, category, and resolution. This would still allow us to add sub-category if needed, along with a brief description. Granted, you can search solutions once the ticket is created, but this feels like an added
Adding Owner to a Solution (comments disappear)
When entering a solution, the comments are disappearing. I've tried both just a Save and a Save and Approve. In either case, whatever is typed in the comments is gone when I edit the solution again. They show in the history, shouldn't they stay in the comments section as well? if not, can I add a small notes section or a field? I'm trying to assign the solution to an owner/group.
OpManager Monitoring and Alerts Timer / Delay
Hi Guys, So i was setting up OpManager and i created a configuration to monitor 4 servers, The Alarms and Notifications coming from the servers should not be triggered Real time, The CPU as an example can spike up and down frequently so to avoid in a way the spam i would like the CPU alarm to be delayed or perhaps be checked a few times more before it sends me an email. so i have these two screenshots and what is the combination of these that would allow me this. Thanks
Restricting a field in the bulk edit window
Hi, We've introduced an additional field in our Incident template called "Fix Code". It's a drop down menu that has about 90 entries, and the contents of this list change depending on which ITEM you select when categorizing the ticket (it does this by executing a custom script in the Field & Form rules) So for example, if you pick the Item = "Email Admin" You get a choice of the following Fix Codes: Permissions amended Divert added / removed DL amended DL Created Owner amended OOO Message amended
Worklogs no longer showing carriage returns
Hey Folks, After our latest bout of upgrades (Bringing us to 9.3 Build 9321) we noticed that worklogs are no longer showing carriage returns placed in the worklogs properly, leading to some very oddly formatted text. Is there a secret option I have missed that would change the display back to showing carriage returns? Cheers! John
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CAB Approval custom trigger powershell
Hi, Does anyone have an idea of creating powershell script for custom CAB members based on change type. I have a python script but powershell is what is required. thanks, JS
User Creation Template - Logon Name - Prevent Duplicate feature not working as needed
I'm working on trying to import a bulk batch of users via CS using the Bulk Import custom Creation Template. As part of this I'm creating Logon names for these users. AD doesn't don't allow for any duplicate logon names so I'm getting errors on some of my user creation attempts. Our naming convention is a standard "lastname_firstinitial" so Tom Jones becomes "Jones_T" If there is already a Jones_T, Tom would then become Jones_To. In order to achieve this naming convention I created a second naming
Unable to fetch the user defined field in message template
Hi Team, One of my client is unable to fetch the user additional field value in the email notification though the the additional field is been update successfully on the requester detail page. Any help on this is really appreciated. Attached is the screenshot. _R
Behalf of Field
How do I activate the "Behalf of" field in Service Desk Plus? Regards, Craig
Application Mapping bulk load
Hi team, Many of our customers and users of the product constantly ask us when you can enable bulk data loading in the application mapping configuration options. Will this be for review in an upcoming release of the product? Is there any way to perform this procedure by query in DB? Thank you a lot
Import Creation Rules
Is there a way we can import user creation rules? We have over 105 titles within our organization, currently we have an excel sheet that we use for imports, this creates all the rules of what memberof, sites , departments. I was shown how to create the user creation rules but working on this, creating 105 rules would take time and i was wondering if there was a way to a bulk import for such rules from a CSV or some sort to use rather than create each rule individually. Thank you
Adding fields to the Incident Management template
Hello, is there a way to add additional fields to the Requestor details within the Incident template?
Happiness Graphic
I really like the happiness graphic that you guys use, and wonder if there is any way you might consider making this a part of SDP. It could be on the user's login page when the first login, and be pulled from the user survey data. Customer service is important to us, and this transparency belies our commitment to it. I know that your company feels the same way, I would love to be able to do this!
Creating scheduled reports
I have setup 800 scheduled reports to email users a list of users in a certain security group to show who has access to the share they own. I have enabled 500 of these but then get an error Cannot enable! Maximum Scheduler count for this license reached! Upgrade HDT/Scheduler Package! We looked into this when purchasing and were told we could do the number of scheduled reports we required and cant see anything about the licencing about a limit. Has anyone else had this issue?
Import Creation Rules
Is there a way to have another field automatically populate with the values of another? I want the description field to be Employee Number Plus Department Name.
Change Contract Status
Is there a way of changing the Contract status, I would like to be able to change a contract to cancelled rather than just letting it expire
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