Get CI by ID using the /api/cmdb/ci API
Is it possible to use the "cmdb/ci" API to get the CI info (using the "read" operation) based on the ID returned after creating that CI with the "add" operation? If possible, what is the name of the field to be used (ex: for getting a CI based on the name the "CI Name" field is specified in the criteria, as specified in the documentation) More info: after creating a CI, the response looks like <Details> <records failed="0" success="1" total="1"> <success>
Can I get an asset info based on its ID, and not its name, using the API?
If possible, please give an example using the asset id (CI ID), similar to https://www.manageengine.com/products/service-desk/help/adminguide/api/cmdb/get_ci/get_ci_details_filter.html Thanks in advance!
Netflow Analyzer AS View Issue
After we have collected the Netflow information from the Cisco Device and presented the AS View as shown attached. We found that the top 10 AS Number shown is the destination AS for the top 10 traffic volume or speed for the device. We like to know for the ManageEngine Netflow Analyzer: 1. Can the AS number shown is the origin AS (i.e the source AS number) instead of the destination AS for the top 10 incoming traffic ? 2. Is the top 10 traffic obtained in the AS View the sum of the In
NOC View in 12.0 SP3 Is Worse
The NOC view in 12.0 SP3 shows less information now than SP2. Before we could see about 8 or so lines per window, now we see 3. The graphs are cut off at the bottom as well. Not sure why this isn't customizable.. Can we change it back somehow? We would really like to see 10 lines. On another note, it would be really nice to not have those dots show up in NOC view graphs as they reduce detail and don't do anything in NOC view.
Line breaks in Work Log Details are displayed incorrectly
After updating from Version 9.3.1 to 9.3.21 we have a problem with all Work Log Details under Request -> Tasks In the Work log Details overview the line breaks are displayed as "<br /><br />" and thereby all the text is shown in one single line. Someone else has ancountered this problem ?
Which net speed the client is using
Hi guys, We installed the OpManager for a client and everything is fine but he has a question on which i couldn't really find an answer online or i missed it. Even though we can see the network traffic and everything he wants to know is it possible to create an alert in OpManager for client PCs that gets triggered depending on which network the client is using as they have 100mbit and 1gbit speed enabled All Desktops should be using the 1gbit but sometimes they switch to 100 can OpManager do if so
Preventing the email fetching engine from stopping
Hi all, I've had the fetch engine stop twice for no apparent reason and it appears that there is nothing in the logs to indicate an actual fault. Is it then possible to prevent the fetch engine from stopping? If it ran as a service, we could have it restart but guess that's not an option. Its worrying because that is the most important part of the app...... Thanks
Update IPv4 settings
Has any one used Desk top Central to update IPv4 settings en-mass ? We have a need to update the DNS records of hundreds of machines. I have been able to use the inventory and inventory features to locate all effected devices but we need to update them. Thoughts or suggestions?
Top main menu buttons only visible when hovered over using mouse
We have upgraded ServiceDesk plus MSP to 9.3 Build 9210 and then to 9300, and now we do not see all the top main menu buttons unless you hover over them with the mouse pointer. Is this a known bug? Attached screen shot. Best regards Jon
Force Templates for specific Helpdesk technicians / Requestestors
I am trying to set up requester roles but i would like the requestors to use a specific template. Along don't want the requestors to be able to change the template that we have made for them to use. With that, I would like one of our Help Desk Technicians to have one specific template view when modifying AD users, and so the only way to change this was to allow our Help Desk Tech to select the template then force them to auto select that one and making it the default but is there any other way to
update from 9.2.34 to 9.3 top menues gone
Hi. Our server is in 9.2.34 and we want to update to 9.3 First I wanted to upgrade directly to 9.3 from this file I've downloaded: ManageEngine_ServiceDesk_Plus_9_3_0_SP-0_1_0.ppm But it said this patch is for 9.3 versions. so I first use this patch to upgrade to version 9.2.38: ManageEngine_ServiceDesk_Plus_9_2_0_SP-0_38_0.ppm and after that I upgraded to 9.3: ManageEngine_ServiceDesk_Plus_9_3_0_SP-0_1_0.ppm After that all top menus are gone and cant do anything. what's the problem? server log:
Auto select Site and Group based on Technician
Tried asking this before but got no response. Is there a script available that would choose the tech's group and site when the tech chooses their username from the list of techs in a request? TIA
NTFS Report not show all member in group version 6.5.9 build 6591
NTFS Report > Permission for Folders report not show all members in group when click generate report and export to csv but all members are show when click on group name. I cant test use this report for compliance report
How to get list of member of each group from list of group in csv file
Are there any csv report for group like in user report? I try to get member of each AD groups that i have in list but can't find the productive way to do it from ADmanager plus
[KB] How do I keep an eye on room mailbox usage in my organization?
Organizations—especially large or growing businesses—tend to have a lot of meetings to get work done. This increases the need for conference rooms. Scheduling and conducting meetings, however, is no simple task as meeting rooms could already be occupied because of: ●A meeting that's running a little late. ●Unscheduled or impromptu meetings. You need to use PowerShell to get insight on your organization's room mailboxes. This can be time-consuming and pretty complex. Solution: Exchange Reporter
Which License file to apply to Test Server?
I'm in the middle of setting up a test environment for some update testing but I wasn't involved in the initial set up of the software. I understand that I can apply my existing license file to the test environment but I'm not entirely sure which file in the License folder it is. Also, should I copy and paste the file onto the new test server or load the license file from the live environment?
Worklog summary on all modules
Hi! I found and modified a very good script for summarize the work for a technican in the different modules. I would like to have a summary at the end. Is it possible for you to help me with that? The things you need top change for "your" wanted output is the technicans name and the date range: FIRST_NAME='My Firstnamn and my Surname' <from_thisweek> AND ct.CREATEDTIME <= <to_thisweek> Thanks in advance! SELECT ISNULL(wtk.WORKORDERID , wo.workorderid) "Module ID", 'Request' "Module", MAX(ISNULL(wo.title
Requester List 'Actions'
Can you add the following to the 'Actions' button on the Requester List page? 1. Mark as Service Approver 2. Able to See all Requests It's a pain having to edit 500 people 1 at a time. Or is there an easier way to do it?
CVE-2017-9805 - is SC+ vulnerable?
Hi CVE-2017-9805 relates to a Remote Code Execution vulnerability in the Apache Struts framework. Please can you confirm if SC+ is vulnerable, and if it is, the timescale for fixing it. If it is vulnerable, are there any mitigations one can take (e.g. product configuration) to prevent exploitation. Thanks Chris
Restore a backup
Hi All, I am new to working with SupportCenter Plus and I am restoring a backup. It has been running for hours now and I'm just wondering if that is normal? As there is no progress bar I have no way of knowing how far along the restore is. Thanks in advance for any guidance on this.
Variables in Tasks
Hi, is it still not possible to pass variables from a parent ticket to child tasks created automatically? Thanks.
WMI performance monitor not adding
Hi guys, I was trying to add the HDD Perf Monitor WMI, I cant add it , i added CPU and RAM, but not HDD Thanks http://prntscr.com/gm5pzc
Change Available Date Templates
hello I want to make reports and use default period time,but i should Change the monthly period, for example from the fifth of each month until the fifth of later month. Is There any way to change this period time and save as new date template??? Thanks This month - <from_thismonth> - <to_thismonth> Last month - <from_lastmonth> - <to_lastmonth>
ME application on cloud
Hi Team, We used ME products since more than 4 years, now all our applications are integrated with on premises AD which is located on remote location. Now we are planned to upgrade our infrastructure on cloud like MS Azure. We planned to moved all our application as SAAS, as a part of it also want to moved & integrate our ME applications with Azure Cloud service. Is it feasible to moved all our ME application without any issue or minimal downtime. ME application we used 1) OS Deployer 2) Desktop
Kaspersky can do this - Can Desktop Central?
Kaspersky can manage BitLocker on its servers so instead of me having a bunch of written down keys or a bunch of files, they are managed by the server. Will Desktop Central help configure BitLocker and manage the keys?
Problem with GSM Modem
Hi, I have a problem with GSM Modem. Every 10-15 minuets when I try to send test SMS message I see error "SMS Sending failed because of Invalid Modem gateway". When I connect to modem via hyper terminal or SiMoCo modem works fine. How I can resolve this issue? Regards, Anton
Add the CA signed certificates to the keystore
Good Morning, I am currently evaluating ADSelfservice Plus and I have been following the instructions in the SSL Tool & Guide form within the GUI. So far I have found these to be excellent, I have reached the stage where I have to "Add the CA signed certificates to the keystore" and I can see that there are clear instructions for 3 major vendors; however I am wish to test with a certificate from "Let's Encrypt" for which none of the instructions appear to fit! I now have 4 files: - 1. The original
ADselfservice slow - Performance issues
Hello Team, In my company we've aprox 80k users register (with 120k accounts in ActiveDirectory), and we've detected that this performance issue occurred every monday ( when the max numbers of users use adselfservice) issues like: * little slow during login taking 20 seconds, and somethins failure. * Email notification * Blank screen in the index site Product details: Versión del producto: 5.3 Product architecture : 64 bit No incorporado: 5313 Server details: CPU : 8 MEM: 16 GB WinServer2012
GINA agent installation differences - CP vs SCCM deployment
Hi. When I install GINA agents using control panel all seems ok. When I do it using SCCM application deployment I noticed that: - Agent is missing correct tile icon, default is shown. - Window title is also default: ADSelfService Plus Client Software - Reset Password icon always shows. How can I control this behavior? Are there extra switches to use with msi installer? Maybe I can change these globally by swapping default icon / editing proper files somewhere? Please advise.
cannot log into NetFlow
After entering password screen blinks, but application does not open, does not return error message. Is there a way to start NetFlow on the server without logging in?
Acrobat XI Pro installation gives "Incorrect Function" error
I'm following the instructions found here: https://www.manageengine.com/products/desktop-central/deploy-adobe-acrobat-xi-how-to.html Please see attached image of my configuration and let me know if something looks terribly wrong.
"In-Reply-To" and Zendesk
Hi there, We're having a bit of issues with a client that uses Zendesk, so I figured I'd try the forum to see if someone might have a suggestion/solution to the issue we're having. The problem is that answers to new issues between the two helpdesk systems get put under old issues/threads, first on their side and then on ours as the old issue thread on their side still contains the ##<issueID>## in the subjectline. The client contacted their support for Zendesk that pointed out that the incorrect
Delete Home Folders Automation
Is there an option to automate deleting the Home Directory and clearing the Home Directory in AD Manager? I see the manual option but nothing in the Automated section.
Deletion policy
Deletion policy When i try to delete user and mailboxs this works fine - BUT within deletion policy i have configured it to move users home folder to another destination. it errors saying it cannot make a folder that already exists ?
Request for suppliers
Hi, Do you have distributor's in kenya Regards, Rachel
How safe is it to remove Advanced Analytics and add it again?
I think the password has changed and AA no longer talks to SD+. Too wary of these products to just remove the set up and add it again. Has anyone done this? It wont affect the SSD+ database if I do will it? TIA
Opmanager Performance monitors
Hi I currently have an issue with Opmanager (Build 12300) where as the performance monitors are not triggering, so even though (for example) a disk has reached its threshold, the monitor stays as normal and doesn't change to Violated, this then meaning no email is sent. When I run the test monitor it connects and pulls back the violated percentage, but it doesn't switch the threshold from Normal to Violated. Any suggestion would be really appreciated. I have deleted a server and re added it all back
A license for additional technicians
I would like to request for a license for additional technicians. We're currently licensed for 20 technicians. How do I request a license for this additional technicians? We're using the free version. We need to add 15 technicians to the system.
Emails to Notify
Hi, Is there a set-up for Requester's Emails to Notify field to populate whenever they input on the field like the Technician's access? Thank you.
Account Report with service plan assigned
Hi team Could you help me to generate a report for all accounts with service plan assigned (start date, expire date, # request or # hours assigned and # request or # hours remaining)? Awaiting your comments. Regards Jaime Martinez IDRIC
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