We used the Demo Version with the Mobile App and our technicians tested out the Mobile App as well.  Everything worked perfectly.  We purchased the software.  Now, we find that only a few of our technicians can update WorkLogs on the mobile app.

Only changes made has been changing our license from Demo to Fully licensed version.  Working program inside our network only - no domain, no AD directly off of our server.  IP address and port number only and per user authorization plus the API generated. 

We have three techs with full admin rights.

Info:  

All phones are Droid 

1 admin can make all changes on his phone just fine.

2 admins now cannot.

If the 1 admin logs on either of the other 2 admin's phones with his account, he CAN successfully make work log changes.  

If myself or the other admin log on his phone with our accounts, it still does not work.

I've regenerated the API for each account.  Doesn't change anything.

We've tested logging onto the Mobile Web Version on our computers and CAN successfully make changes to work logs on the web-based version.  

I have changed my admin tech account back to a regular requester.  Saved.  Logged out, back in.  Changed account back to a technician, changed the logon name and password.  Gave that account minimal rights (not admin).  Still could NOT make work log changes in the phone application.  

Two other technicians who have normal tech accounts cannot make any work log entries either since going to the full version.  

I've created a dummy test tech account with minimal rights and it can make work log updates no problem.  

We have opened a ticket with Manage Engine and no one has been able to figure out why this is happening.  This program is great and was great until this happened. 

Anyone else getting these errors and suggestions on how to fix this?