Hello,

For some reason our Sending Email function has today stopped working on one of the installations of ServiceDesk Plus that we have. 

Email fetching is working fine. It's just the sending of email which isn't working (SMTP).

As I mentioned, we have other installations of ServiceDesk Plus running and these are all still working as expected.

I have tried amending the SMTP settings to use  smtp.googlemail.com and  smtp.gmail.com and I have tried ports  25 and  587. After each change I have rebooted the server.

Following each reboot, when I tried replying to a Request I receive an error stating " Sending notification failed."

I created a Support File which I have already emailed to you but I have been asked to post on the forum instead. Please view Request ID 8117613 for the addition information you require.

We are using version 8.2 (build 8210) with a 2005 MSSQL database.

Many thanks,