ServiceDesk Plus MSP - version 9.3- Build - 9302 Released

Dear User(s)

We released ServiceDesk Plus MSP - version 9.3 - Build - 9302.

Please refer the Migration path table available here and upgrade to our latest build 9302.

What's new in ServiceDesk Plus - MSP 9302 ?

Issues Fixed

SDPMSP-10863 - 'Request Type' column is available in column list for All requests module in custom reports for standard edition.
SDPMSP-10866 - Unable to scan the windows machine using agent in certain cases.
SDPMSP-10889 - Unable to assign group under tasks when associated site is configured in template.
SDPMSP-10891 - CMDB Module is not available in custom reports for technicians with EnableCMDB permission.
SDPMSP-10908 - Request details are missing in approval mail notifications.
SDPMSP-10921 - "E-mail technician on creation of a new request" notification rule is not working post upgrade.
SDPMSP-10922 - Custom Reports isn't working based on Account Filter.

We highly recommend our users to do the upgrade in a test environment first.

After successful upgrade, you can just restore the upgraded database into a new installation and make it as Production environment or you can do upgrade again in your Production environment. After applying a service pack, start ServiceDesk Plus - MSP, login through the Web UI and shut it down before applying the next service pack.

Following is the support policy of ServiceDesk Plus MSP :

Product support will be offered only for builds that are one year old. To continue receiving support, you will have to move to the latest version of ServiceDesk Plus MSP.
Service packs released will be applicable only over the latest available build of ServiceDesk Plus MSP.
We request all our users to upgrade to 9.3 version asap , as the support for the lower versions (builds) will be stopped by Dec-1st'17.
We are also stopping the support for MYSQL instance as mentioned earlier soon, so please move your instance to MSSQL or PGSQL asap.

You can contact our support at sdpmsp@manageengine.com for any assistance. We will be glad to assist you.

Why upgrade ?

By upgrading to the latest version, you get access to the new features that help improve your help desk performance and enhance IT service delivery. With every release, existing bugs are fixed, thus reducing the number of issues or breakdowns you experience with ServiceDesk Plus MSP.

Thanks for your continuous support

Santhosh

Head Of Quality Assurance and Helpdesk

ManageEngine ServiceDesk Plus MSP Team

Direct Support Number :+1-408-352-9131