Live Chat
Good afternoon,
My company is looking into enabling the Live Chat option in Service Desk Plus. I had a few questions about it before I enable it.
1. is there any kind of logging/reporting built in? Something similar to tickets, where we can go back and look at previous chats to see what the issue was and how it was resolved.
2. is there a way to schedule it to turn off at a certain time? Example: The last non-emergency technician gets off at 6:00pm, can it be disabled automatically at that time?
3. is it possible to limit it to specific requesters?
My company is looking into enabling the Live Chat option in Service Desk Plus. I had a few questions about it before I enable it.
1. is there any kind of logging/reporting built in? Something similar to tickets, where we can go back and look at previous chats to see what the issue was and how it was resolved.
2. is there a way to schedule it to turn off at a certain time? Example: The last non-emergency technician gets off at 6:00pm, can it be disabled automatically at that time?
3. is it possible to limit it to specific requesters?