I am wanting to try and automate the changing of status field when a ticket has been placed on hold.

The idea is that when a technician changes the status of a ticket to on-hold awaiting user response, that after a certain number of days the ticket status would revert to open again so it it reminds the technician to chase up with the user again.

I have tried to automate this in the field and form rules under the incident template but I am a little lost with the coding of it.

Can anyone assist in this or offer up a solution for it.

Thanks in advance