SSL Certificate Renewal
Hello, We need to renew our ssl certificate for Service Desk Plus (on premise installation). It an AlphaSSL certificate. Tried to follow these guides but without success (https://www.manageengine.com/products/service-desk/help/adminguide/). Installing SSL Certificate Renew SSL Certificate Installing .PFX Certificate Please help.
Mail Server Settings
Hi All. Good day. Is there anyone who could assist me in configuring the Mail Server Settings? We are using Office365. May I kindly ask, what should I put under the following?: Incoming Server Name/IP Address User Name E-mail Type Port Outgoing Sever Name/IP Address Reply-to Address E-mail Type Port User Name (whose user name to use?) Thank you in advanced!
Register for our free webinar "Auditing 101: Stay compliant and secure your enterprise with SIEM"
Register for our free webinar "Auditing 101" to learn how a SIEM tool can help you leverage the power of auditing to meet compliance regulations and secure your enterprise. We will also introduce you to Log360 (an integration of EventLog Analyzer and ADAudit Plus), our comprehensive SIEM solution which can keep your auditing woes at bay. You can even get all your queries answered by our product experts during the session. Date and Time: November 1st, 12:00 PM IST and November 2nd, 2:00 PM GMT Register
https://www.manageengine.com/network-monitoring/maps/ returns white page
https://www.manageengine.com/network-monitoring/maps/ returns white page at the moment.
9326 Issues
Dear Team, We have been faced with a new set of issues after the upgrade, 1. It takes longer while sending approvals for incidents or service requests. 2. Deleting an approval does not change the Request status from On Hold to Open. 3. Users keep getting approval alerts even when there are no approvals pending. Your help is much appreciated.
Attend ManageEngine's Active Directory & IT Security Seminar in Adelaide | Nov 9, 2017
Hi, We are very pleased to invite you to our Active Directory and IT Security seminar in Adelaide on November 9, 2017. This is a great opportunity for you to get acquainted with state of the art Active Directory management and monitoring techniques. With "IT security" being the need of the hour, this seminar will also give you valuable insights on how to thwart various threats. Date: November 9 Venue: Peppers Waymouth Hotel Register Now Highlights & Benefits
Attend ManageEngine's Active Directory & IT Security seminar in Melbourne | Nov 9, 2017
Hi, We are very pleased to invite you to our Active Directory and IT Security seminar in Adelaide on November 9, 2017. This is a great opportunity for you to get acquainted with state of the art Active Directory management and monitoring techniques. With "IT security" being the need of the hour, this seminar will also give you valuable insights on how to thwart various threats. Date: November 9 Venue: Peppers Waymouth Hotel Register Now Highlights & Benefits
[KB] How do I monitor messages based on their content in my Exchange Online environment?
There are several reasons for which you, as an Exchange admin, need to identify emails with certain words in their content. You need to monitor your users' email content to: Identify the source of a data leak during internal investigations. Detect spam emails. Locate emails with malicious attachments. However, using the native tools to locate emails based on content keywords is no simple task. Solution: Exchange Reporter Plus provides the following three Exchange Online content reports that help
Attend ManageEngine's Active Dircetory & IT Security seminar in Adelaide | November 9, 2017
Hi, We are very pleased to invite you to our Active Directory and IT Security seminar in Adelaide on November 9, 2017. This is a great opportunity for you to get acquainted with state of the art Active Directory management and monitoring techniques. With "IT security" being the need of the hour, this seminar will also give you valuable insights on how to thwart various threats. Date: November 9 Venue: Peppers Waymouth Hotel Register Now Highlights & Benefits
Installing PFX file for SSL
I have been trying to follow the directions located here: https://www.manageengine.com/products/service-desk/faq-general-modules.html#ssl4 When I do that without specifying the parameters on my install, the SSL works, but when I try to use my exported star cert to install in there and restart the service. I can never get to the server. It never responds and the splash screen on the server just sits there. Is there something that I am missing on this? All of the threads I am looking at are almost
Comments in Approval
Hi, is there a way for the Comments to be mandatory when a user approves a request?
Windows 10 Fall creator update
Hello See patch for 1709 in 21 october in DC server, but seems that they are not to update win10 1703 to the fall creator update. I would like to know when and how i can upgrade desktops to the win10 fall creator Thanks Regards
Employee ID
Can someone tell me if employee iD under requestor can be sync to AD attribute employee id?
Deployment Dependencies
Hello everyone, Is there a way to make one configuration dependent on another configuration. I have a couple settings I'd like deployed in a certain order, but can't find a way to do that from within the Configuration settings. Thanks, Dana
New field - User and Password Field on Inventory
In general people (Technicians / Engineers / IT Responsibles) save all his passwords in Excel Files with passwords or with specific tools to save passwords like keepass etc... In order to have a good CMDB it will be a good idea, store this passwords with the item Inventory. And only SDP technicians, and depending on what group they belong or not to see this password. A good choice will be the possibility to add users and passwords for each access group. example: one Router User and password
Pin an Announcement
FR to pin certain announcements to the top of the list. There are announcements that are temporarily, announcements that have an end date, and those that are consistently relevant. We'd like to 'pin' the ongoing relevant announcements at the top of the list so it remains the first item a tech or requester might see.
Problem with approvals triggers after apply 3917
Hi Any body use triggers for approvals automation? I have several that work fine before apply sd+ 3917+ update. ( py scripts) After this don´t work and i don´t have any reason. The request history tab has changed and now does not report anything. The trigger does run, I can not find error trace except for a java type conversion warning when I go to record in the history table. Is there anyone who does the same? JCF
recommendations on Postgresql config for better performance
I'm running PMP (8.2something) on a CentOS 7 machine with 8GB of RAM. Performance for many operations such as deleting resources is abysmal (to put it kindly). As it happens I have years of experience configuring, tuning and managing postgresql database servers and, upon looking at the included postgresql.conf file embedded with PMP can see that it's basically just the default config. No one remotely familiar with postgresql would think that the default config that ships with postgres is suitable
Fields and Form Rules are not applying when using change template feature
ServiDesk version: Build 9325 Version: Professional Module: Incident Catalogue / Incident Templates - Fields and Form Rules Short decryption of the problem: When incident template is changed via Change Template field during creation or editing template rules that was created for this template are not applied/processed. How to replicated Issue: 1) Create some rules to hide or show some fields depend on value of other field for incident template 2) Select incident template with rules from Incident
Dynamic Group Membership Additional Functionality
I'm not sure if this has been asked before.... The current criteria for a Dynamic Group is: Match all the following Match Any of the following It would be nice if each of the criteria had an AND/OR option after them giving more flexibility to the possibilities of accounts that can be associated to a dynamic group. One of the situation I have with Windows Servers is associating Administrator OR Guest AND Windows Resource Type. If I don't have the resource type I have instances where Administrator
Service desk not responding
Good day, I have a problem, when I loading a letter into the service desk with an attachment of more than 1 mb, the service desks hang. What could be the reason? When SD tries to process the letter CPU Load Process Java on 99,9% Sevice desk has been updated to the latest version. Server service desk Ubuntu 12.04.3 LTS kernel version 3.8.0 - 29-generic Thank you.
Server 2016 Compatability
Is recovery manager plus compatible with server 2016?
Request Rejection Notification
We currently have our SD+ environment setup to allow requesters to open tickets via an Email, however its configured to ignore emails that are not registered in SD+. This has been absolutely awesome for both weeding out spam and also only processing requests that are authorized to open tickets. However, from time to time we'll have someone submit an email and although they are not an approve requester in SD+ and their email essentially vanishes into the bit-bucket, I think it would be nice if ignored
[FREE WEBINAR] Simplify Linked Mailbox Management: A hands on training
Hello! Ensuring uninterrupted mail communication especially when organizations go through phases like acquisition, consolidation or demerger could be challenging. The solution lies in prompt creation of 'linked mailboxes'. ADManager Plus offers quick and hassle free linked mailbox creation in stark contrast to native tools. REGISTER 5 tricks to Simplify Linked Mailbox Management with ADManager Plus: A hands on training. Date: 26th October | Time: 2pm AEDT Participate in the webinar
[Free Webinar] 5 tricks to Simplify Linked Mailbox management
Hello! Ensuring uninterrupted mail communication especially when organizations go through phases like acquisition, consolidation or demerger could be challenging. The solution lies in prompt creation of 'linked mailboxes'. ADManager Plus offers quick and hassle free linked mailbox creation in stark contrast to native tools. REGISTER 5 tricks to Simplify Linked Mailbox Management with ADManager Plus: A hands on training. Date: 26th October | Time: 2pm AEDT Participate in the webinar
Users (approver & non-approver) with the same email for Approval
Hi, we have users in Service Desk that use the same email. User1 is setup as an approver while user2 is not. When a request is created and the approver is user1, the other user who has the same email (user2) also gets a My Approvals notification in SDP Home page. Is there a setup in SDP, where the Approval will only show in the selected user's account (My Approvals)?
Setting up Departments and associating them with Sites.
I am having problems configuring Requester information in the area of inputting their site and department details. We have departments that spread across a number of sites and the On-Demand-Service Desk Plus is unable to cater for this situation. Can anyone assist with this issue?
Disable all users in a specific OU
I'd like to automate some procedures with all users into a specific OU. When a employee is fired, we have to do (in ADManager): 1) We disable the user. 2) We move a user to a OU called "Disabled Users". 3) Remove all groups the user is member of. I think a specific automation: The techician manually moves the user to the OU "Disabled Users". The Automation runs disabling the user and removing all groups. Anyone can help me with this. (Sorry my english).
Passwords and Custom Dictionary Words
Is it possible to add customer words to the a dictionary in ADManager Plus so when entering a password a password with those custom words will not be added? Also, does ADManager plus have a report that shows users that have simple passwords?
Automated Ticket Creation
Hey All, So I'm just playing around with the Automatic Ticket creation and I'm able to get some stuff working, but not others and I'm not sure what I'm doing wrong...here's a copy of the email from our PRTG Monitoring solution that's being sent to ServiceDesk Plus @@OPERATION=AddRequest@@ @@CATEGORY=Operating System@@ @@SUBCATEGORY=Windows Server 2003@@ @@LEVEL=Tier 1@@ @@MODE=E-Mail@@ @@PRIORITY=High@@ @@URGENCY=High@@ @@IMPACT=High@@ @@GROUP=Hardware Problems@@ @@REQUESTER=PRTG@@ @@REQUESTTYPE=Incident@@
Automatic Task Generation
Hi, It is possible to automatically generate tasks in the request for a given criterion (company, site, priority, etc.)? Suppose, as a result of the escalation of SLA, the given level has changed, as a result of which the task for this request was automatically generated. Thanks!
Portal Reply Keyword Status Change- Anyone have a script to do this??
I know ManageEngine does not have the capability to change request status based on "keyword" replies. However, I have seen several questions and requests for this trigger. My goal is to check the portal reply for keyword "Contacted" and change the status of the ticket. . I am not a script writer, and very little knowledge of the process. Does anyone have a script they have used for a similar need, and is willing to share with me? Thanks and I will gladly repay the favor with help in other areas
Community and Support Notification Options
Hi, Last week I somehow turned on notifications from Community and Support. Althought it is nice to see all topics being addressed, it is too much. Requests and responses are hitting my inbox at all hours and it is too much. Where can I go to limit updates to once a day or once a week....or....to turn off this notification. Can't seem to find where to do this. Do I have to unfollow the SD+ community to do this?
Relationships - how to automatically link departments
Hi, We import users and departments from AD. My questions is how to programmatically create relationships so the departments link together right up to the Department Head (in this case Jon). In the attached image, Users in the red department (under Rod) appear in the relationship diagram, while users in the blue department (under Grant) appear in their own relationship diagram but while the 2 are part of the same group, I can find no way to link them together apart from manually creating a relationship.
API supported in TFS (Agile?)
What are the best paths to utilize a connection to TFS via an API through ManageEngine to implement actual project flow to include TFS? If this is possible, how well does it work with Agile processes?
Technician field in ticket while making change
Dear Team, When we receive a created ticket that created with wrong category and wrong assignments i need when we try to change the category the technician appear automatic after saving the change could anyone help me ?
Executed Time in resolution Tab
Dear Help desk support, Could you Help me to prevent the Executed Time field from editing by any technician ?
ManageEngine Announces Free Online O365 Manager Plus Workshop Series - Register!
Hello! Congratulations on choosing Office 365, your first step towards a cloud workspace.The next important step is securing your cloud workspace. Security is one of the major stumbling blocks for organizations that migrate to cloud as Microsoft's capabilities are not strong enough. ManageEngine proudly presents O365 Manager Plus, an exclusive Office 365 solution, to overcome all challenges that Microsoft has failed to address in Office 365. It lets you manage, report, audit and also monitor,
How can I separate log in custom report
Hi, I have a regular report to log the failure log in security log on windows AD server, the report shows at least 20K log records to me every time, how can I filter this report again? May be by computer name / by user name to separate the log?
Alert and report for failed login attempts
Hello, How can i setup an alert for failed login attempts on a specific threshold ? Thank you.
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