When we applied builds 9306 through 9309 at the end of September, we lost a feature in our Notifications to Technicians when a Reply is received to a Request.
Prior to the build updates (applied at the same time) we were able to see the text of the recent reply within the email notification. This was extremely helpful when viewing on a mobile phone.
Since the updates, our notifications are very generic stating that a reply was received but offering no details. We would like this feature back.
Is there a link we coud use to restore this info to our template?
FYI - this evening we will be deploying builds 9328 & 9329 to our PROD environment so we are current with builds.