cylance compatibility
does this work with cylance nextgen AV
create incident automatical
when user create service request, is there any option to automatical create also incident ?
New to Event Log Analyzer
Hi everyone, I a new to ManageEngine and the Event Log Analyzer. I just started a new job and my boss gave me access to our new Event Log Analyzer product and told me to "see what I can do and try to impress him" I have already set up some Hosts and a few Groups. I have been playing with how to check event logs, look for trends etc. I can already tell this is a handy tool for a security admin, but I am a Windows Server Admin. Any suggestions for a little demo I can put together and how to use this
Time Change
Hi, i need that EventLog analyzer send me alerts about NTP changes. There are three criterias 1. Predefined Alert 2. Compliance Alert 3. Custom alert. Which one i need to use that i get these time alerts? Thanks
Best way of returning to a specific page of an Advanced Search results list
Hello, I'm a user of ServiceDesk Plus version 9.1 build 9100. At the moment, I click on the browser's back button to leave a request to return back to an Advanced Search results list. This works fine when there is only one page of results. My issue is that if there is more than one page of Advanced Search results list, clicking the back button from a request always returns me back to the first page of results and not back to the actual page in the results from where I clicked on the request to view
Mail Fetching Fails when automatic reply sent from user
Hello, We are having an issue with Mail fetching for self service fails when there is an automatic reply in the inbox of the self service account. If we delete the email and restart the Manage engine service all other tickets will process until there is another automatic reply. We are on 9.3 Build 9317 Any help is appreciated Thanks Josh
Required Information in Asset XML
I had another topic out here that i think was to specific and wasn't getting a response. What i really want to know is if i want to do a custom import or assets using the scannedxmls folder in servicedesk, what information needs to be contained in that file? I want to use an API to pull some host information to get imported into assets. I can create an XML file from the GET information in the API call. When i tried this it failed to import. my XML file changed to Failed_Hostname#_#serialnumber.xml
query report createdtime
hi i need to make query report from 2017 -10- 14 to 2017-10-20 how write this in report ?
Export resources/groups/users
Hi, I'm trying to tidy up things. We have a large number of accounts, users and resources to re-assign or remove. Maybe I'm looking in the wrong place but is there anywhere to get an export with the following information in one table: Resource Group, Resources, Accounts in resources,Owner of resources, Groups/Users who have access. Thanks
Auto Fill User details on ticket creation
I have SD linked to AD with SSO, users login with their AD username and password but when they open a ticket the field "name" is empty. Is there a way to auto fill the users details when they try to create a ticket?
Tableau Careers and Salaries
What is Tableau? Tableau Desktop is said to be a rapid fire business intelligence software that enables you to take decisions at a very quick pace. Tableau Desktop is also a leading new generation Business Intelligence (BI) application which is also dubbed as “self-service” data discovery tool as it can be used to achieve with almost no support from IT staff. This product shines as a graphical tool or a visualization tool, where you would have relied on various other tools and takes longer duration
User Survey
Hello, I need to create a number of different customer-specific polls for assessing the performance of technical support. But I did not find the opportunity to create several categories of Questions and Satisfaction Levels, for example: 1. Poor-Good-Excellent 2. Yes-No-Maybe That I could create several variants of polls and assign to each different variants of Satisfaction Levels ... And as options for choosing the answer, drop-down menu, text and so on. Is this feature present in the SDP or is it
Automate Patch Deployment tasks missing
This morning when I was working in DC I attempted to sort my tasks by time to deploy all of my tasks disappeared. I get a message in the lower left hand corner saying "Waiting for salesip.zoho.com..." I attempted to clear my cache and still have the issue. Picture is attached.
URGENT HELP NEEDED - Cannot See anything new in the system
Can someone please help me out I deleted a few sites from the system. After which the following has happened: 1. All the departments have disappeared from the Departments Tab. They show up in other drop downs but one department comes multiple times 2. If I add a new technician I cannot see him in the Technician list. Searching does not help either. The technician can login and work normally but I cannot see him in the actual technician list I have no idea what is wrong. I need to delete a newly
Field & Form: Auto-populate the E-mail Id(s) To Notify field
I'm having trouble auto-populating the cc email field for a specific template. I have tried various field name possibilities for the E-mail Id(s) To Notify field. The custom script I am using is: jQuery('[data-field=NAME]').val('DL-address@domain.com'); where NAME is the different possible field names I came up with (CCField, CC_Field, CCEmail, EmailCC, CCAddress, etc.). Can anyone tell me what the field name is actually called and let me know if I am writing the custom script correctly? Thank you!!
Query Report History of tickets that have had 'Critical' Status
Trying to create query reporting tickets that have had a critical status in the past [currently outstanding and closed]. I've search several tables [ci, cihistory, audit, audithistory, workorder, etc ] and cannot find a table that can be used to list all status changes in a given ticket. Please advice. Thank You in advance for your assistance.
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CALl US-1¦877¦658¦5919 †itunes Support'phone'number itunes †Tech support number 1¦800¦482¦0412 itunes technical'support'number
CALl US-1¦877¦658¦5919 †itunes Support'phone'number itunes †Tech support number 1¦800¦482¦0412 itunes technical'support'number CALl US-1¦877¦658¦5919 †itunes Support'phone'number itunes †Tech support number 1¦800¦482¦0412 itunes technical'support'number CALl US-1¦877¦658¦5919 †itunes Support'phone'number itunes †Tech support number 1¦800¦482¦0412 itunes technical'support'number CALl US-1¦877¦658¦5919 †itunes Support'phone'number itunes †Tech support number 1¦800¦482¦0412 itunes technical'support'number
What is going on with Desktop Central patch management?
Upon doing a standard check within Desktop Central this morning – the system is telling me that three of my Windows 10 workstations are missing “critical” patches. In this case – it is KB 4038806 from Sept 2017: However – these each of these three workstations have already had the most recent October 2017 Adobe Flash player patches applied to them via WSUS – AND 4038806 was previously installed on all of them back in Sept per normal Finally – within WSUS – the patch that DS insists is missing – has
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Server crash when perform Asset scanning.
I use Ent Eval version of SDP。When I try to scan my computers, the CPU usage grow to 100% soon , and the server seems no response. The scan will fail after quite a while. The server run on a Hyper-V VM with 12core cpu and 16G memory assigned. And 3G ram for SDP. In wrapper.log, each crash have a "SDPCrash-OutOfMemoryError" line . Please tell me how to do, thank you! Sorry for my poor English.
Reset Local Admin
hi all, I have changed the Domain Controllers in my environment but forgot to reset the links that connect the AD Self-Service to the AD to the new ones. Now, I cant connect to the APP even from the Admin Account. can you help guide the reset of the local account (admin) so I can login and change the domain settings?
Software Deployment
Hi, I am trying to deploy a software Adobe Creative Suite package for Mac. Here is what I encountered: - When I try to install .dmg file, it copies the installer to the Applications folder and not install the software -When I try to create a package using AAME, I am getting software installation failed on Desktop Central. Is there any installation command I need to set when installing a .pkg file?
KB4041691 issues
Is anyone else have issues with W10 in VMware? Had 2 of our test machines fail to boot and 3 more pending a reboot for KB 4041691. We've managed to fix them by deleting the pending installations - but there seems to be a wide spread issue - see link below. https://support.microsoft.com/en-gb/help/4049094 https://blog.workinghardinit.work/2017/10/11/quick-fix-publish-vm-wont-boot-after-october-2017-updates-for-windows-server-2016-and-windows-10-kb4041691/ It sound like both delta and Cumulative updates
Query for Users with their CI ID
Hi Guys, I was looking for your support to code a pgsql query to retrieve all current users and their respective (CI ID). Thanks in advance Adam
WebRemote Issue
Good day/evening, We've upgraded to version 9323 - however, we're not seeing the WebRemote option. Is there some place that I need to enable it?
Not able to collect the data for Memory,Disk attribute using SSH mode
Hi, I have the next server with the message. What I need configurate to see the information? Thanks & Regards!
Create Computer Account
Dear Team, We've been having issues when it come to SSO. I was advised to create a computer account under Admin - Active Directory and click save, which will give me scripts to be run on the active directory server. Now the problem is our data center team will not give us permission to execute the script on the AD server. Is there a way around?
Os Deployer ManageEngine Remote Agent Service keeps crashing
Hello I've installed OS deployer to windows 2016. When I restart my windows 2016 machine then I can make one deployment without any problems and if I want to make a restart or start a another deployment then The computer to what I wish to deploy OS goes to this state(see the attachment) And doesn't go further anymore. Also I cannot stop ManageEngine Remote Agent Service then, without killing it. If I kill it and then start it again, then it is all good for 1 deployment again and then the problem
Employee number sync issue with AD
Hello ME Team, Request is raised by our team that they want see requesters Employee numbers in the tickets under the requester details area. We have information in our AD accounts and importing with requesters details into SDP from AD. Could you please assist that how we can see Requesters Employee number in new ticket creation template or ticket's Requester Detail area. Thanking you in advance. Regards, Shakir
Can't access Changes
Hi After we upgraded to Build 9326 we are unable to open old changes or create new . We get "Error occurred at server side, please contact your administrator for more details." System log viewer doesn't contain any errors. Does anyone else have this problem? Regards Bo Danielsen
Breaks in Work logs descriptions replaced with <br />
Previous tickets that contain work logs with breaks (returns) in the description have all been converted from the break into <br /> after we upgraded from Service Desk Plus version 9313 to version 9326. Is there any way to revert <br /> back to breaks?
Purchase tab emails
Can Service Desk send the PO email as a PDF instead of HTML? We have a vendor that always has trouble reading our PO's because their email server converts all HTML email to plain text for security reasons.
SD+ Service Category - How to Edit or Delete a Resource
I can find how to Add a Resource to a Form, but I cannot find how to edit or delete an existing resource that is no longer needed. Using 9.3 Build 9324 Chris White
Have you tried generating Alarm Reports yet?
Here at AlarmsOne, we wanted to help you dive deep into your incident alerts. After all, it should be easy to see the current status of old alerts, who acknowledged them, when they were closed, and how long it took to resolve the incident. That’s why we made some tweaks to AlarmsOne to make accessing past alert information as easy as possible. Now you can easily generate reports in PDF or CSV and inspect data of interest and intervene wherever necessary, so you can improve the efficiency and effectiveness
Export & Import SLA Configuration
Hi Guys, I was wondering if there is any way to import SLA Configuration via a Query or CSV or something. This will be a huge help. Thanks in advance
Unfollow Discussions
could anybody tell me, how i can leave the discussions ? There is no Button for unfollow !
How to share requesters between sites?
Hi I have the need to open a new site within my ServiceDesk Plus installation, however I find that in the new site, there are no users. How do I make all my requesters available to all sites? Thanks!
Request Closing Process \ Automated Close
Hi, Is it possible to make an exception for one user \ site, so that his requests do not close automatically after a few days, after the decision is made? Thanks!
Several backups a day
Hi, in Servicedesk Plus, is it possible to schedule more than one backup on one day? If I use Windows-scheduler to run BackupData.bat (outside the system), do i have to stop the ManageEngine service before that? We have users on the system from early morning to late night and dont allow any stops. Otherwise, is there another way to perform several backups a day? We run build 9305. Best regards Åke
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