Viewing the permissions of the System Default technician roles

Viewing the permissions of the System Default technician roles

I'm in the process of reviewing the custom Technician Roles we have created, and identifying any that are no longer required.

When I view a custom role, I get a breakdown of what they can and cannot do in each module, as well as any advanced permissions:


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I suspect that many of the roles we have created, are already covered by some of the System Default roles (SDAdmin, SDChange Manager etc).

However, I am unable to verify this as there is not currently a function to view the permissions of the defaults like you can above (you would normally click the edit button, but as its a default, editing is not allowed)



Is there another way I can view the permissions on the default accounts?   To reiterate : I do not want to change them, I just want to know what they are!  

Does anyone have these documented?  All I can find in the online manual is this article https://www.manageengine.com/products/service-desk/help/adminguide/configurations/user-management/configuring-roles.html.  It's very good at explaining how to create roles, but offers no breakdown of the defaults.

Alternatively, could we get this information using a custom report?  If so, version and DB info:

Database: MSSQL
Version and Build: 9.2 Build 9221

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