Missing Template
Hi,
We have a large number of template for logging support calls but for some reason, there are a few missing from the 'change template' option (see attached) and I've looked through the settings (under incident templates) and cannot see any reason why they do not appear as a template.
In the attached screenshot the templates start from the letter 'D' yet I have created some templates that start with 'B'
Can you advise?
We have a large number of template for logging support calls but for some reason, there are a few missing from the 'change template' option (see attached) and I've looked through the settings (under incident templates) and cannot see any reason why they do not appear as a template.
In the attached screenshot the templates start from the letter 'D' yet I have created some templates that start with 'B'
Can you advise?