Chat Not Working

Chat Not Working

Hi just upgraded to 9303. I turned on the chat feature. I am able to initiate a chat as a requester but when logged in as a tech I do not get an alert that a chat is waiting. I do see my chats listed in the Missed chat section. Also there are 4 missed chats from my test account and yet the menu shows only 1 missed chat - IE it shows Missed (1). Shouldn't it say Missed (4)?

                New to ADSelfService Plus?